Contact Geocaching Support

by Jazzylei

I used to have the geocache classic app on my phone. That’s how I started geocaching and got pretty into it. It was fun and easy and got me to exercise outside. I haven’t had much of a chance to use spare time and walk around so I decided to start back up. First thing I found was that my old app didn’t work and I never got so much as an email telling me geocache was switching to a new system. So I downloaded the new app cause I was excited to start doing it again. Now I can’t access any geocaches hardly at all. Not even ones I’ve found in the past. There’s no way I would pay for a basic gps system to find things. Instead of getting people outside and making them want to geocache. You people are making it impossible. I’m a college student I barely have time to get outside. Much less the money to pay for a basic app that doesn’t really do anything. Unless the subscription part goes away, consider me not a returning customer

by Lupu60

We’ve been geocaching for several years and love it. The app has worked well over that time...until the “improvement “ last fall. It is now extremely difficult to navigate to the cache. For one thing it’s not possible to zoom in very far; the image just pops back out again. But even worse, the compass almost never points towards the cache! (This is not a problem with our compasses as they work perfectly in other applications.) The older version with the direction along the bottom with the mark showing the direction of travel actually got you going in the right direction. The compass now points in seemingly random directions. Now because we can’t depend on our compass, we have to use the number of feet away and maintain the direction where the number falls. We also have never had to depend on the hint as much as we do now. All this is extremely frustrating.

by Ismilez

I started geocaching almost 10 years ago - hubby and I loved all aspects of it enough to fork over the $10 for the full app (pricey back then). But, then, the app stopped working because groundspeak required more money from users. This seemed unfair, as half of the community were happily volunteering time and supplies to create the caches in the first place. Then, the subscription model of $5/month! To access data that is uploaded by others on caches that are maintained by others! And, that the majority of users only access a few times per year, and usually as a fun and leisurely activity with kids or friends! I spend less than half that for hardcore business and productivity apps that I use DAILY, like several times a day! Sadly, I left geocaching for several years because I was so turned off by this. I just came back as several people have asked me about it and I find that there still have been no major developments to justify this cost. Just basic design tweaks here and there. This is so disappointing, as geocaching is a fantastic activity that once brought people from all over the world together and relied on the volunteer efforts of placers and maintainers. It still has those aspects but is definitely tainted by greed somewhere in the mix. 😢