M1 Reviews

I’ve tested this myself and had others repeatedly correct the ai when asked for best contact method. It could not take the contact number. I witnessed a client become visibly angry after several attempts. What’s worse is the ai tried to end the call before offering an additional chance to correct the number. Literally worthless.

M1 has a lot of potential, but it falls short in providing a detailed breakdown of the phone call content. Instead of summarizing the key points or important details from the conversation, M1 focuses on praising itself—commenting on how polite and effective the AI voicemail representative was and how it made the client feel comfortable. That information is completely irrelevant to me. I need concise notes about the substance of the call, not self-congratulatory feedback.

Additionally, M1 consistently fails to make outgoing phone calls, which is alarming for something designed to handle communication. If I transcribed the call and used ChatGPT, it would do a much better job of highlighting key takeaways. M1 seems to be overcomplicating things without delivering the basics. I hope the development team takes this feedback seriously and improves both the note-taking functionality and the reliability of outgoing calls. I’m looking forward to the next update before my subscription ends. Thanks.

I was pleasantly surprised at how well M1 works. The AI’s voice sounds very natural, and when i tested it with a multitude of questions it did great at providing general information to “the customer” even though I hadn’t trained it with that information. I also love that calls are recorded so you can listen to the whole thing later.

For me though, and I think any real business use case, it’s missing two major features. 1. Business Hours. We all hate getting calls outside of our normal hours, and it should allow you to set hours in which it would go straight to the AI and even use a different greeting during those hours. 2. Auto attendant. There should be an option, whether it be a separate system or just part of letting the AI answer and screen the calls, but then forward them to you. This is the feature my current system has that cuts out almost all spam calls, because auto-dialers can’t get past a “press # for customer service”. Having callers dial through to you right away and THEN go to the AI is not gonna work for me since my number is public and I get so many spam calls.

If they add those two features, I’ll definitely return and even be willing to pay more for it. I already pay more for a system that has those features but not AI.

I fell in love with M1 but when I realized I downloaded it on my personal and not my business phone I immediately deactivated it and downloaded it on my business phone. Now M1 won’t take my business number and there is no customer service phone number to call

Worked great for an hour then stopped working. Found out that you have to be careful what you type or you get blocked and that prevents you from getting or making phone calls.

this app is a great phone service, I didn’t give it 5 stars because the chat response is very slow. The concept is amazing.

ORIGINAL: Tried the free version for about five minutes. The team needs to find more area codes for major cities, such as Atlanta.

UPDATE: Saw numbers available for Atlanta, so gave it another shot. I was very intrigued by the thought of using AI to create call summaries and adding meetings to my calendar.

I’m happy I gave it a second chance! Now I haven’t had this app installed for too long, but it recently transcribed my voicemail flawlessly.

The fact that I won’t need to desperately scramble for a pen and notepad whenever I speak with a prospect is extremely helpful, and I’ll be able to focus my full attention on the conversation.

NOTE: love the UX/UI, but CRM support, with the option to send voice recordings needs to get here soon 🙏🏽. Keep it up!!!

Searching for a new business line app. I’m trying to simply ask some questions! I tried your website - support and there seems to be no way to ask questions. I gave you five stars as I did not want to penalize you for me just trying to ask a question.

It’s crazy good it has a receptionist to take all important calls while you are away or with another client and you get your VM in text form and if it’s an urgent call it will let you know as well you can record calls in case you need to play back the call

I work solo and switched my business line to this app last month - and I’m absolutely loving it.

1 - this app works seamlessly as a second line (on my phone and my iPad)

2 - Auto call recording and AI summaries are amazing. And the nightly AI summaries are so helpful.

3 - I can ask the AI to search my calls and texts for an answer - which will be more and more useful down the line now that all of this correspondence will be housed in this app.

Finally, the this app app is great, and always getting better - the developers are really receptive and eager to make improvements. I’m really impressed.

PREVIOUSLY: every time i enter my phone number i get an error and i cannot contact any support ⭐️

UPDATE: After writing the above review, the company reached out to me and helped me resolve the error. Since then, I have used this app for over a month. At first, I was just testing the features as a tech enthusiast, but during that time I was hired as an administrative assistant and suddenly needed a work line. The switch is SEAMLESS. Today alone, this app paid for itself by saving me a ton of time at work. There was a scheduling error that could have caused chaos at my new job, but because I had this app to reference, I knew exactly what had actually been agreed to. I was able to verify the schedule and correct misunderstandings. That is a huge win. ⭐️⭐️⭐️⭐️⭐️

This is the best phone app out there on the market. The founders are so responsive and always looking to improve anything they can. I love the AI features that can transcribe the call, set reminders, and give me a summary I can send to myself or the recipient. This is a game changer and a must-have for anyone who is in business that needs a second number and ability to record and analyze calls and keep detailed records!

This is a must have for people who use phone and text for work. I love the summaries they produce automatically which I can use for meeting notes.

I love using this app! Has made my calling experience a lot better by helping me keep track of conversations dates names, and even small details that I may have forgotten about if I didn’t have this app on my side.

I’ve been using this app for almost a year now and they never cease to amaze me. I was actually one of the first people to use M1 as I was helping Hélène and Justin (who are both amazing people) shape features of M1 . Recently got access to the. Voicemail receptionist feature and took my first call with it earlier today and I have to say it worked amazingly. Not sure whether I can switch the receptionist off for contacts, but hopefully in the future i’m able to. Can’t wait to see where M1 goes further.

This has been immensely helpful for both work and personal things. Thanks for making my life easier !

We recently started using the this app Business Phone App, and it has been a fantastic addition to our operations. M1 ’s AI capabilities truly set it apart, making communication smoother and more efficient for our team.

Some standout features include:
• AI Voice Receptionist: The automated receptionist ensures that calls are professionally answered and routed correctly, even during busy hours or outside working hours.
• Call Summaries: The detailed summaries provided after each call save so much time, allowing us to review key points without replaying conversations.
• AI Integration: From smart voicemail transcription to insightful analytics, the AI tools make managing communication simple and effective.

M1 is user-friendly and has been incredibly reliable, with no technical issues or dropped calls. It has transformed how we handle communication, helping us stay on top of client interactions while maintaining a professional image.

Highly recommended for any business looking to streamline communication with the help of cutting-edge AI technology!

Great app and now a critical part of my business. Highly recommend

I don’t know how My Business survived without M1. I simply love it and all the features.

Lots of features, my other current ai assistant allows people to book appointments or provide links to the callers, hopefully that get added to this one some day, I will definitely keep it in mind for now