PatientPORTAL from InteliChart Reviews

I used the previous version quite often and it opened with either a fingerprint or facial recognition. This version does not appear to have those features, or at least I can’t find them. When I log in on my phone and try and leave a message, I find that when my fat fingers touch the screen outside of the input box, PatientPORTALfromInteliChart will close, causing me to go through the long log in process again. You are forced to update, even though I chose no thanks on another device. This version is not an improvement and as far as I can tell and makes it more cumbersome to navigate. The new logo is the only positive I can find.

This is a terrible downgrade to a minimal app. Login is slow and cumbersome.

The previous version wasnt the best but it at least let me log in with face ID or finger print. This version I sign in no problem with user name and password but if you click on a diagnostic test result such as an MRI to read it you cannot exit out and have to close out the whole thing and log back in. Ridiculous! Not user friendly at all at this point. Was excited to see a new and improved access to my chart but what a disappointment.

Prior to latest update Touch ID was very convenient. After the latest update, Touch ID fails to open the portal but forces me to PatientPORTALfromInteliChart in Apple Search, then, clicking that open button the portal will open. Please fix this path.

it made me reset my password and I still cannot log in

I was forced to update to the new app. Give us back FACE ID. Huge step backwards!

Before this update, I had no issues with the previous app. Now, this one constantly crashes, and the page freezes. It’s annoying. If you're coming up with an update, make sure it works right before you release it.

The older app worked fine. The creators of PatientPORTALfromInteliChart need to go back to school. When you have a document to read and you open it up works fine but has NO way to get off of the page and go back. I had to delete PatientPORTALfromInteliChart to get out of the document page. I will have to explain to the doctor that any messages to me will have to be by phone.

I can’t rate 0 but The new update is terrible . I can’t see all my medications listed, the refill request is not answering back. I can’t do an appointment with the facility that I always go in Winchester because is not listed either the pharmacy. The old application was more easy and better . Please change it back

It won’t let me sign in with my Face ID. I have to use my whole thing to sign it don’t like it.

A big advantage of the updated version is being able to see everything! The old version had limited functionality. I can now easily view my test results, chart information, update my account settings, and send messages directly to my provider from my phone! This makes it easy for me to schedule appointments, view my medical records, and communicate with my doctor.

DO THE AUTHORS OF PatientPORTALfromInteliChart READ THESE COMMENTS? Look at how many BAD reviews!
The update for the InteliChart app has caused several problems.
1) When first opens it says update available; if you say "no thanks" app crashes.
2) If you update it forgets who you are, and on an iPhone forgets face recognition.
3) In an attempt to start from scratch, I tried to force-quit & delete app from phone, with the intent to install a fresh copy… but app WON'T FULLY UNINSTALL; in App Store it still comes up as "open"… NOT "install"!
4) The UI (User Interface) is clumsy, and some actions require multiple affirmations when operating an action.
All in all, given an end-user has *no* choice about picking *which* portal to utilize when accessing a given doctor's office… PatientPORTALfromInteliChart has turned into a PITA.

I love that it now more closely mirrors what I see when I log in online. I think it’s more user friendly and easier to view my lab results

They other version of this worked great. It allowed biometrics for easy log in and the layout made sense. With the new version, users have to hunt all over to find basic info. This is a clear example of “if it ain’t broke, don’t fix it.” I feel bad for those who are not comfortable with technology trying to figure this hot mess out.

Love the new look and feel of the InteliChart patient portal. Easy flow of data for both care providers and patients!

After the update it won't let me use the facial id ? Every time , I have to sign in with my whole credit. It's a lot of work and wate of time

I don’t like the way that you can’t use your Face ID.

No Face ID and when you open documents there’s no way to close it except killing PatientPORTALfromInteliChart and logging back in.

The new version does allow for facial recognition.

There is no information on how to request Medical Records or copies of images to be sent to physicians.

M Kahn

Very poor