Contact Novelsago Support
Company Name: 心月 房
About: Our app is a professional online novel reading platform. The platform gathers
all kinds of excellent novels, covering romance, urban, werewolf, metaphysical
and other genres, each novel has its own unique charm, providing users with the
ultimate reading experience.
Novelsago Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 心月 房
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Novelsago Website
Privacy Policy: https://www.novelsago.com/article/privacy
Developer: CHENZHOU QIRE INFORMATION TECHNOLOGY CO LTD
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3 Most reported problems 😔💔
Like the stories but hate the system
by Hulatwirl
So a few things… first off I do like the stories. They are very captivating. The first issue is a few of the books I’ve started have a ton of typos, like crazy amounts that a subpar editor should have caught. With that being said my biggest issue with the app is that yes the stories are great but once you read the first 3-5 chapters you’re hooked, but then you can’t unlock a new chapter unless you have coins and they cost so much to unlock, anywhere from 25-70, which is a bit excessive. I prefer if they let you unlock a chapter a day and then if you wanted to spend coins to unlock more. Honestly the Galatea app is better in that concept, but there are 3 stories that are so good in this app that I wish I didn’t have to wait to earn coins to read them. We should get at least 1 chapter unlock a day…
Outrageously priced stories
by YYYRRRSSS
I like the idea of the coins to unlock chapters - in theory. But when you have to use anywhere from 30 - 60 coins to unlock each chapter, it’s a bit ridiculous. The ability to earn coins is a joke, and purchasing coins is outrageously expensive. After spending $60 on a story and still not even being half way through it, I stopped. I wouldn’t pay that much for a book anywhere, especially when the writing isn’t that great.
Disappointed
by Snivens420
I have spent $30 so far to finish one book and I have only read 30% of the book. It would cost me $80 - $100 bucks to finish this. The story itself is great but the grammatical errors on every page is insane.
Have a Problem with Novelsago? Report Issue
Why should I report an Issue with Novelsago?
- Pulling issues faced by users like you is a good way to draw attention of Novelsago to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Novelsago customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Novelsago.
