ANB Bank Reviews

Don’t know why they had to change ANBBank . Is complicated to navigate and hard to tell when you in the red or the black. And now that it is updated when I login I don’t have access to my personal account or savings. Just my business account. The website is just as bad.

The previous app was so much better! I don’t know why they switched. I don’t think the full app installed; I don’t have the teal colored top bar like in the pics, mine is just white so I can’t see any icons across the top of ANBBank when I’m logged in. Half the time I can’t get get logged in I get a spinning wheel and/or a ‘please wait’. Navigation is much more difficult. There isn’t a search feature. Unless it’s an icon at the top that I can’t see because my screen is white across the top instead of teal like it should be. Where are all the same features the previous app had? Major step back! It seems like a beta version to me.

I have been on the phone for a total of over 4 hours and ANB customer service cannot get me logged into the NEW app. This is also the sixth day of dealing with this. Not sure why they had to switch apps. The other one was actually working. And just now, their customer service line no longer works.

I consider myself a very patient understanding, and technically savvy individual. However, this is the third day that I’ve waited to reset my password left on hold indefinitely told I would be called back 45th in line with Customer Service …..grrrr

P.S. Did I mention I never got a call back!!! Send.

The previous app wasn’t great, but this is a major step back. Navigation is not intuitive, and features such a bill pay cannot be found.

The old app was bad. I agree it needed replacing. But I haven’t been able to get into the new one. Decided to delete and reinstall. Didn't accept my old password, it didn’t send me a text or email to update. Altogether useless. Honestly makes me want to change banks.

The latest version makes you take more steps to deposit checks via your smartphone, and when it gets to the photo taking, it rejects the photos no matter how many times you retake the photo.

ANBBank is trash. The only reason I gave it two starts instead of one is because my dad can transfer money into my youth account, but it never loads even when I’m connected to stable internet, and the features are very limited. I have a savings account on a different app, but I cannot transfer money from my anb account to my saving account from the anb app. This just feels like a basic feature all banking apps should have

The previous digital app showed,”pending transactions,” as soon as 5 minutes after using the bank card. I completed a transaction 3 hours ago and it still doesn’t show in the account. I use this feature often when spouse is out of town and has the bank card, the pending transactions allows me to more accurately keep track
of funds and reconcile our accounts!

First thing, I use Apple MacBookAir M1 for all of my banking on the ANB website. The transition to the new website went perfect except for the bill pay. I was told that the new website bill pay did not like the Safari browser and I would have to use Google Chrome or another browser I had never heard of before. I saw the reviews and questioned a representative at ANB, but they told me that an update to ANBBank had been performed. I was reluctant to use an app, but this morning I decided to try it and put it on my ipad. It worked perfect and all of my information on my payee’s was there. If you are an Apple user just try it.

Easy to use/navigate app! Great customer support when I needed it. Love the new app’s aesthetic.