HND Status

Last Updated on 2024-07-23 by Shenzhen HND Photoelectricity Co.,Ltd

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79 User reports:
App has problems

User reports 79

⚠️ Most reported problems ⚠️

Not working

62.5%

22.5%

Photo/Video

12.5%

Screen

1.3%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

Maja O.

2024-06-18

Hello, I have issue with hdn app.. it wont connect to any wifi network… i see that several people have this same problem. How can i solve this? Thank you in advance! Kindly, Maja Olbina

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Common HND Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HND app on iOS and Android devices. Solve all HND app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HND iPhone Issues and Solutions

HND iOS app crashes, not working, errors
HND iOS app network issues
HND on iOS has black/white screen

HND Android App Issues and Solutions

HND has errors/crashing/not working
HND server network connectivity issues
HND has black screen

HND iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HND app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HND app crashes or not working on Iphone (iOS):

Close and restart the HND app on iPhone
Update HND app to the Latest Version for iOS
Uninstall and reinstall HND iPhone app
Update your iPhone to the latest iOS version

Fix HND on iPhone unable to connect to server/internet connection issues::

To resolve HND network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HND black/white screen (blank screen) on iPhone:

Follow the HND iOS app troubleshooting guide Here →

HND Android App Issues and Solutions

Fix HND not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HND app issues:

Force Stop the HND App
1. On android, goto "Settings" » click HND app. » click "Force Stop".

Update HND to the latest version on PlayStore

Clear HND App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HND app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HND.

Fix HND unable to contact server/ HND internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HND » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HND » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HND on android.

Solve HND black/white screens issue on Android:

Follow the HND android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen HND Photoelectricity Co.,Ltd, developers of HND.

100% Contact Match

Developer: Viidure

E-Mail: gavin@sorzor.com

Website: 🌍 Visit HND Website