Contact OC REWARDS Support

by Sir Perceval

Like others have mentioned, this app is frustrating. You can’t see any information about your main World Beer Tours (number of tours completed, beers on current tour, etc.). For mini-tours, it lists total number completed but not which ones. For the current mini-tour, it lists progress (e.g., 5/12) but not what you’ve had. Coupled with the printout no longer showing such information, you are forced to write down what you’ve had and carry it around and manually update it. HUGE step backward! Your tour card is worthless except they can write your phone # on it as that’s how they now input things. The app is useless except telling you how close you are to $75 spent to get a $5 credit. I guess maybe the app works for pickup ordering and whoever designed it probably knew about online orders and nothing about the tours. No customer or staff I’ve met like the app or the change from using the magnetic stripe card.

by Vincennes Local

We have on two different occasions ordered a dessert and was given an excuse as to why they couldn’t make it. No refund was offered we was told they don’t know how to refund us. We ordered today and they messed our drinks up the girl had a fit over it being hateful and punched a mannequin. The man working said sorry she has had a bad day. I understand people have bad days but this a family restaurant that behavior isn’t acceptable. While waiting another 15 minutes for a child’s coke and the sauce they didn’t give us 2 employees asked if we had been waited on when told no they just walked away. In total we waited over 35 minutes and we will not be ordering again. I have gave them enough chances to fix their issues and have been understanding.

by Glassedelics

This may be among the worst apps I’ve ever used for a restaurant. I was trying to add the party pack for 4, and I can’t even reach the checkout cart. I choose the appetizer, then choose the pizza, and when I click “add to basket”, it just reverts back to the main menu with nowhere to access the cart. If I choose the “buy now” option, it just goes to a page that says “basket is empty”. I then went and signed up for the rewards account, thinking it may be required, and I had the same result. I rarely leave reviews, but this app experience is so horrendous that it should be noted. I’ll be deleting the app and removing myself from all future marketing emails, and likely won’t be ordering from OC anytime soon either.