Contact HeartMath Support

by Lifecoachmom

I so enjoyed using the app with my iPhone 11 but it was at end of life so I upgraded. My heart coherence rates have decreased substantially with the new phone. Sometimes the app loses connections 20 or 30 times during a session so obviously this does not produce calmness and coherence. The joy of using this app is gone with this new phone. I think the camera lens is too big or too far away from the torch. I’m curious if the app has been calibrated to work with the iPhone 16 pro or whether other iPhone 16 pro users are having the same trouble. I reached out to customer service through the app when the problems began but have not heard back.

by Google Is Evil

A meditation coach suggested I buy the inner balance device from Heartmath. I must say I was a bit dumb for not doing my own research. My rationale was HRV is such a basic and old technology, you would guess it’s pretty easy to make reliable device by now. Oh boy how wrong I was. Heartmath is pure trash. The sensor is completely messed up, the app is so bad, the output is just random garbage. I wish I bought a muse or some type of EEG device instead, they’re slightly more expensive but at least it’s the real deal. The sad part is it costs $10 or less to make this device in China and they sell it for $250. Complete scam

by Btgbrh

I have practiced HeartMath for years using the other app. Since I started using this app about a month ago, I find it drops the connection randomly in the middle of some HeartMath sessions. I've tried multiple new sensors, and they connect initially but then they drop, sometimes within seconds, other times at a couple of minutes, I never know when it will happen. As a result, I end up feeling frustrated rather than any kind of ease, as is HeartMath's intention. It frustrates me that I have invested in the expense of the new sensor for this. I decided to bump the rating up to two stars because when it works, I like this app's offerings for learning. Overall, I wish HM still made the old sensor or a lightning cable that's compatible with newer devices so I could go back to using them with the other more reliable app.