RICOH360:THETA Capture App Reviews

RICOH360 Reviews

Published by on 2026-03-05

🏷️ About: This is a photography application for RICOH THETA X/Z1/V/SC2/SC2 for Business.
 By linking the camera to a smartphone, you can remotely trigger the shutter while performing a live preview, allowing you to take pictures without the reflection of people, which can be used for promotional purposes.


       


Overall Customer Experience 😎


😎 Positive experience
74.7%

🤬 Negative experience
24.3%

🫥 Neutral
1.0%

~ from Justuseapp.com NLP analysis of 52 combined software reviews.

Is RICOH360 Safe?
RICOH360:THETA Capture App is very safe to use.
75.5/100

  Safety Analysis »»

Is RICOH360 Legit?
RICOH360:THETA Capture App looks authentic and legitimate.
76.5/100



Read 20 Customer Service Reviews 😠💢

1.4 out of 5
Unnecessary Download.

How was it that you decided to discontinue an app with no further warning. I had to arrive to a job site to use the same Theta app that I have used for years to capture images with my Theta Z1 camera. Only open it up on site and be told that RICOH360 was discontinued on today’s date. I download the new app, now I have to register an account with you guys just to connect to the camera. This wasted 30 minutes of time for me as I had to reconnect the camera to my device. Thank God this didn’t happen in front of a client.

Awful and useless

Ricoh is a disaster. RICOH360 doesn’t work with my original Ricoh Theta, and my old 360 videos are now inaccessible. Will never buy a product from them again. So much for my videos of my kid when he was younger.

Useless

RICOH360 does not work can’t even connect my device app is useless

Doesn’t work

Terrible app. Can’t connect my Theta V1. We’ll see if customer support is able to help.

AM

Not clear if I can access all my 360 photos that I previously took with ThetaV and saved to my iPad. Appears to be a major downgrade in functionality.

Terrible ‘update’

Please give us back the old app. This new update has removed crucial functionality that makes the Theta Z1 useless for my business.

Unnecessary App Update

RICOH360 only supports iPhone, when used on an iPad it is completely poor. When will this also accommodate iPad and have a better app appearance?

Horrible Replacement

Camera worked fine with the Theta app and Zillow 3D home app. New app broke all compatibility between the two effectively breaking a large portion of my real estate business.

Exposure Bracketing Missing

The older app had bracketing for the SC2. RICOH360 doesn’t seem to have that feature. This is literally the only reason I bought this camera…

Account and Location?

It doesn’t matter to me if RICOH360 is good - If I have to create an account and give you my location to connect to my camera, you will not get more than 1 star. Make that optional - I don’t have time for this stuff.

Don’t buy this camera

The old app is no longer supported. With this new app you can’t view 360 pictures on your phone. You have to connect to the camera. That feature has been “coming soon” for 8 months.

Why?

Never had issues connecting to the camera with the old app. It was simple and easy to use. This new one is just headaches. Wasted over 30 minutes at work just trying to connect to the dumb thing. Don’t fix it if it ain’t broke

Frustrated beyond measure

Imagine showing up to a project and whip out your ricoh theta only to find RICOH360 updated and you cant get it to connect, RICOH360 crashes, and now you can’t use on of the best items in the toolbox! How about leaving the old app accessible! It was perfectly functional!

The app literally does not work.

Once I login, it’s just a perpetual white screen. The camera itself has no screen, so RICOH360 is the only way to make use of the camera at all. Please fix asap. Camera is a complete waste of money without a properly functioning app to support it.

Fallen through the crack

I have Theta that seems to have fallen off the radar. Disappointing that there is no longer an app to connect to it. Even an old app is better than none. Camera is difficult to use now. Even being a Ricoh employee won’t help this problem!

Awful decision to make a new app

Since I HAD to start using RICOH360 my sc2 doesn’t seem to want to connect. When it finally does I can’t delete any photos because it fails and then disconnects the camera. I attempted to do a firmware update and the camera doesn’t seem to respond. Go back to the old app that wasn’t broke

Account is now required

This Ricoh 360 app make your Theta camera obsolete if you care about privacy of your data. To now use your camera you must create an account and agree to both a privacy policy and terms of service. The prior Theta app respected basic privacy and did not require an account or the review of two legal agreements.

Horrible

Now my camera won’t connect.

Finally!! An update that’s awesome

I’m a VFX supervisor that uses the Z1 as my backup HDRI camera and RICOH360 is a major upgrade to the old version. The AE Bracket feature is exactly what I’ve been looking g for and have had to use plug ins on the camera to use before this. The plug ins still work and can be run via RICOH360 but now I don’t think I need them! Full manual control for a 9 bracket HDRI and I get to choose the number of stops between exposures is a dream come true. This is so fast and I can get multiple HDRIs and take up no time on set. THANK YOU RICOH!!!!

Love it!!!

RICOH360 has worked flawlessly for me while using my Theta Z1. Connection has been fine and functionality with the camera has worked beautifully.



Is RICOH360 Safe? 🙏

RICOH360:THETA Capture App is very safe to use. JustUseApp Safety Score for RICOH360 is 75.5/100.
This assessment is based on our NLP analysis of 52 user reviews. Combined with the app store average rating of 1.4/5.


Is RICOH360 Legit? 💯

RICOH360:THETA Capture App looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for RICOH360 is 76.5/100 .
This conclusion is based on analysis of 52 user reviews.




How was your experience with RICOH360:THETA Capture App? Post a Review




Features

By uploading photos and videos to the cloud, they can be viewed in a 360-degree viewer from a browser, allowing people in distant locations to see what is happening at the site.

Transfer and storage of photos and videos taken with the camera: Transfer and storage of photos and videos from the camera to the smartphone, and storage of photos and videos from the smartphone to the cloud.

Share links: Share links to 360-degree photos and videos uploaded to the cloud.

By linking the camera to a smartphone, you can remotely trigger the shutter while performing a live preview, allowing you to take pictures without the reflection of people, which can be used for promotional purposes.

Download: Download captured 360-degree photos and videos.

  Contact Support
Developer:
Ricoh Co., Ltd.