DC Status

Last Updated on 2023-06-12 by MediaConnect.dk

I have a problem with DC

Are you having issues? Select the issue you are having below and provide feedback to DC.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with DC Mobileviewer? Report Issue

Common DC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DC app on iOS and Android devices. Solve all DC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DC iPhone Issues and Solutions

DC iOS app crashes, not working, errors
DC iOS app network issues
DC on iOS has black/white screen

DC Android App Issues and Solutions

DC has errors/crashing/not working
DC server network connectivity issues
DC has black screen

DC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DC app crashes or not working on Iphone (iOS):

Close and restart the DC app on iPhone
Update DC app to the Latest Version for iOS
Uninstall and reinstall DC iPhone app
Update your iPhone to the latest iOS version

Fix DC on iPhone unable to connect to server/internet connection issues::

To resolve DC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DC black/white screen (blank screen) on iPhone:

Follow the DC iOS app troubleshooting guide Here →

DC Android App Issues and Solutions

Fix DC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DC app issues:

Force Stop the DC App
1. On android, goto "Settings" » click DC app. » click "Force Stop".

Update DC to the latest version on PlayStore

Clear DC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DC.

Fix DC unable to contact server/ DC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DC on android.

Solve DC black/white screens issue on Android:

Follow the DC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MediaConnect.dk, developers of DC.

About this app

DC allows you to read about products and information about events that happen in Jysk and all its departments. As well as the opportunity to report the problem and other small things that could be of interest to the Jysk company. With the help of rights, it is possible to display only the information that one needs and allows quick action on things.