Contact MoviePass Support

by J13793858584

Choose another service! They're terrible! I had multiple issues with them randomly refunding payments at renewal time and thus not being able to use my service, and terrible customer service to boot - poor communication, having to wait while not being able to use the service, and then not even understanding/addressing my concerns when they responded.

Finally, after only a couple months of using the service, in the middle of a billing period, without any communication, a refund hit my bank account and they closed my account. This also made the credits that I already had paid for ineligible for use, even though their system screw-up was the reason the account was closed, and they wouldn’t refund me for these. The customer service was again horrible, they didn't even seem to care about the issue or want to address what had caused it, simply told me that I needed to restart my account in order to use the credits that I had already paid for, otherwise they "expired". Not a chance I'm re-subscribing, they're terrible and there are much better services with much better offerings out there that I'll be using instead.

They'll be out of business again soon at this rate. Tons of issues in a short period of time, doesn't really actually save you any money in most markets, and terrible customer service. Awful business, go elsewhere.

by Michael Arnone

** Update, this company seemingly locks you into your subscription. Falsely claiming I have “weak internet connection” it does not allow me to access the subscription page and cancel. EVEN THOUGH I have full 5G service, and full wifi. I even turned off private relay, yet their unreliable service seemingly cannot fetch my page & allow me to cancel **
Only one time was the card number usable via the app rendering my entire subscription practically useless. - Whether you opt for the digital or in person, the card numbers never appear in the application making it completely unusable. - The company seeks to keep the card numbers as proprietary financial IP rather than allowing you to add it your digital wallet further complicating things. (Especially at Regal theatres which usually do not accept Tap-To-Pay.) - This is made even worse because there is zero way to request a physical card within the application. You have to access your account via the desktop/mobile site in order to locate that feature & request a card via snail mail. - It is also extremely egregious that the company up-charges you 7 credits for using the digital card. I personally will be canceling my subscription, but might return in the future if the developers and seemingly detached corporate board can hone in on making this a usable service.

by Nicknametaken947363

When I renewed my pass two months ago it took me going to movie theaters twice, being turned away twice, and chatting with customer service twice for them to figure out I needed a new card, even though moviepass had confirmed a few days after I paid that my old card was ready to go and it let me make reservations and everything. Because of this I lost half of the month I paid for and didn’t get to see the movie I wanted to see most before it left theaters. But, the customer service agent offered me a free month and said I would not be charged for January. I would have cancelled otherwise. But when January came, I was charged and the chats with those conversations disappeared. I’ve tried to get in touch with customer service multiple times about this but they just send me an email saying 24-48 hours and then never get back to me. And there’s no phone number. For such a glitchy buggy service no customer service is a huge problem. I don’t know how to get my money back.