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Funny my first review isn’t here. I was a subscriber years ago when they first started out & was sad when they stopped services. I was ecstatic when I got the email about their return. I got the middle option, I think it was $15, but I wasn’t going often enough so I changed to the lowest tier which is $10 (68 credits). The credits NEVER rollover like the company claimed they would. I had issues with the card not working but it would take my credits (in the beginning). Multiple attempts to reach customer service were made with no results. Emailing, never get a response. Using the chat in app just ends your chat when you get to a certain point. I was charged for this recent month & my credits are 68. I usually go to Galaxy & movies or times have not been accurate at all. Lately nothing shows. I went to a different theater (Regal) & the movie wasn’t listed so I had to choose the “my movie isn’t listed” option & was deducted 30 credits for a 15 credit movie. Fine, but I should have a balance of 38 not 8. It deducted 60! I cancelled my subscription since it’s not even worth paying for the hassle. I do NOT recommend this service to anyone. I’m going to get the Regal unlimited pass instead, way better & I know their customer service actually works. Save your time, money & frustration.

There are way too many things wrong with this app. I used to have MoviePass way back in the day when it first started so I was glad to see it come back even though it was in a different format. My first month using the app went ok but now I’m starting to find a LOT of flaws and setbacks. The customer service is complete and utter trash. There is a chat option that is completely useless. I have tried using it many times to address the many issues I’ve had with the app, and I’ve never once been helped or gotten back to. In fact, the chat box disappears as soon as I try to start typing a conversation. The past couple times that I’ve tried using the app now I’ve noticed that it’s only giving me options for 3D showtimes (if the movie comes in that format), and that is not what I want. I don’t know how to get around it and it is really starting to get irritating. These issues, along with many others, need to get addressed quickly or I don’t think I will be renewing my subscription. Edit: I’ve now canceled my subscription because other than what I’ve previously stated, the app started giving me more issues. The biggest one being that it wasn’t showing any showtimes for like 90% of the movies listed. Such a headache and just not worth it anymore.

I was a MoviePass subscriber way back when they did the first go around. Loved it, used it all the time. Went to the movies like five times a week. So I was very excited when MoviePass came back around. It worked great for one month, but then when I needed to update my payment, the app completely locked up my account that I paid for and I reached out to customer service multiple ways about 50 times and they kept telling me the fix is a do it yourself fix in the app. I kept telling them there is no fix in the app to update my payment like they are telling me there is. After two weeks of repeatedly telling them this, they finally reached back and said, a new update will be coming out in a month and I had to wait for that because they couldn’t fix my problem before then. The customer service for this company is almost nonexistent, and all they want to do is refer you to questions previously asked rather than helping your individual problem. Then instead of correcting your individual problem they want you to wait for app updates. Totally unhelpful. When the app is working and functioning correctly allowing you to see movies it is great. But, don’t run into a problem…