Frontdoor Home Service Experts Reviews

Thought FrontdoorHomeServiceExperts would be the answer to many unsuccessfully projects and breakdowns at the house. Signed up and went to use for a dryer issue. After setup, it read I was being contacted by video to someone to assist. It rang and rang and rang and rang and rang and no one answered to help. I tried 10 minutes, then 30 minutes and then sent emails and waited another 30 minutes with no response to email nor to calls. If you make the first call free, you may want to make a good impression to get a membership from customer.

Kept seeing commercial so I thought I would try it. Created account and then it froze at turn on notifications. Cleared it twice and deleted and tried again. What a waste of time
Still stuck at turn on notifications. Bummer

What a great concept I was really looking forward to it. I downloaded FrontdoorHomeServiceExperts . Did my free trial video the expert gave me a link to parts that was out of stock. I found the part elsewhere the exact same part number ordered it and it was the wrong part time wasted money wasted I tried to contact customer service, there isn’t any the chat support guy told me to just pay more money and get more video chats then insulted me and told me to go back and read the notes from the expert. Don’t download it.! No customer support number, abhorrent app sent me on a goose chase to no remediation. there’s a reason they don’t have a customer service number. They don’t want you to call them. It’s all a scam.

Frontdoor is a useless and incompetent company. As you can see a good portion of the reviews left are fake reviews from employees which should tell you they are shady.

I was sent an incorrect quote for an HVAC repair over a month and a half ago and the will not resolve the issue. The quote was almost 3x the actual amount I am supposed to pay and they confirmed that it was incorrect by phone, but they refuse to send me an updated quote or something in writing stating that the quote is incorrect. They claim they have sent emails and even claimed to have sent a letter by mail, but nothing was received so they are very clearly lying. I have been without air conditioning for months at this point because I am not signing a quote with the incorrect amount and they simply do not care to do their jobs and correct this.

Frontdoor seems incredible, so I hate to leave a bad review here, however I tried and can find no other way to contact support about my specific problem. I’ve tried several times — unsuccessfully — to log in to my account. I couldn’t remember my password so I tried several times to reset it. FrontdoorHomeServiceExperts sends me an email link to reset it, but when I click the link it immediately sends me to the FD page in FrontdoorHomeServiceExperts Store. Then, when I click the “open” button, it just returns me to the FD app log in, however there’s no option to reset the password. Essentially, I’m locked out.

FrontdoorHomeServiceExperts sounded good from reviews. I appreciated that many disclosed they were written by employees.

Unfortunately to use it you have to give them permission to unilaterally record the video sessions and use them however they like. I’m section 11a of their terms of service you must explicitly waive your rights of privacy:

“ the Video Expert may see you via video and (ii) initiate recording the video of that chat session (" Video
Recording"). By using our Video Services, you consent to the Video Recording of any chat session that you have via Video Services and you give your permission to Frontdoor to use your likeness and voice in connection with such Video Recordings, and you release Frontdoor and anyone acting under its authorization from any claims that any use of the Video Recordings as authorized herein violates any of your rights, including any rights of publicity or privacy.”

Unable to create an account. After I put in my email address, select a password and then tap CREATE ACCOUNT to proceed nothing happens. It takes me to a blank page. I absolutely hate having my time wasted. Thank you.

Like a lot of other people I tried to create an account but clicking on the email link to verify just puts you in a loop back to the login screen. Was never able to create an account. Seemed like a good idea (if only it worked).

Very helpful and friendly while on the phone with the experts. Issue comes in when you need to go purchase extra materials. Your first free session expires and you have to upgrade to prime to finish the work. Now my project isn't finished and I have to pay more money.

i thought its like the next door app that is free and for the community recommendations . but, you gotta signup first for premium account to use. if you’re looking for professional services your best bet is google search and look for their reviews or recommendations from your friends. dont pay for FrontdoorHomeServiceExperts that google can do the same thing. the only difference is you can facetime the professional but knows how long is the facetime or if there’s additional fee for that.

FrontdoorHomeServiceExperts (and the wonderful technical professionals on it) have saved us more time and money than I can count. I had a plumbing emergency in our newly purchased home and a plumber showed me where my water shutoff was. Then, when I was told that our hot water heater wouldn’t turn back on and needed to be replaced I decided to walkthrough the reigniting process with someone on Frontdoor and voila, it started up and is working just fine. I love FrontdoorHomeServiceExperts!

FrontdoorHomeServiceExperts was given 5 stars for the simple reason the tips and discounts it offers are outstanding. While I am not currently in the market for a contractor or need assistance with any repairs in my home, I checked FrontdoorHomeServiceExperts out.

FrontdoorHomeServiceExperts offers a live chat session with a professional who can address any concerns you may have or assistance you need for your project.

Great job on FrontdoorHomeServiceExperts!

I am simply delighted. I spoke with Ken, it was like he was in the room with me. Within the first couple of minutes, he diagnosed everything. he was very informative and knowledgeable. it’s perfect for single lady like myself.
This is my new go to app!!

Had problems with 3 3-way switches, in our house and struggled for a couple of days trying to figure it out. Called “Frontdoor” and worked with a tech, Jeremiah, who was a phenomenal… he was patience , articulate and very approachable.
Jeremiah, was very much a professional and knows his trade.
He walked me through a few troubleshooting steps and found the issue, Jeremiah stayed on the phone with me till I checked all the light switches and confirmed proper operations.
This was a great service… I’m upgrading FrontdoorHomeServiceExperts !!!!
Loved it!

He did an amazing job. This is my first time using FrontdoorHomeServiceExperts , and I was connected within five seconds with Drew. He gave directions that we could understand and he was able to diagnose the problem with our washer fairly quickly. I liked that He explained everything as we went along, identifying every part and what it’s purpose was in the machine. I’m actually going to tell everybody about FrontdoorHomeServiceExperts because that was pretty cool. Thanks, Drew.

I just discovered this service and I was tackling an electrical issue for which I needed guidance so I gave this a try and couldn’t be happier!
A guy named Adam with 25 years of experience as an electrician helped me. It was great, I got a dimmable fixture installed and he helped me not only to have it connected but gave me very useful information along the way! I’m subscribing to the unlimited service now ;)

Let me just start this review off with WOW!! This is best thing since sliced bread my friends! A friend told me to give FrontdoorHomeServiceExperts a try and I’m glad I took the advice! I was having a plumbing issue with the toilet in my guest bathroom. The expert I spoke with named Eric, made the whole process so simple. I was able to figure out what was going on while on the video chat and he instructed me on what parts I need to perform the repair. I went to my local hardware store and purchased everything I needed. FrontDoor saved me $100’s on this repair.

I did with the man told me I put the camera at the icemaker, and whe as a refrigerator is less than one year old very helpful, and very satisfied n you left ice come out of the refrigerator when you take stop the ice machine water runs down in three or four lines, running all over the floor and fill in the ice The man was very helpful. He told us to call Samsung.

Chris handled my watching machine repair and my inadequacies like a pro. He walked me through every step and was very patient with me. He was thorough and very helpful with each step! I will definitely use a Frontdoor expert again!

Amazing experience! Chris resolved my problem quickly and easily. He walked us though all the necessary steps and made sure we were satisfied. He paid special attention to safety issues. My dryer is now working ! Thank you!

First time home owner here! Never fixed a thing in my life and in 5 minutes Michael helped me and my wife understand what materials and tools we needed for the job at hand, wrote up all items and sent us links to them on Home Depot’s website. We ordered the equipment, picked it up and came home to start fixing a leak in our outside pipe that fed water to our irrigation. Got back on FrontdoorHomeServiceExperts and luckily got Michael again! Within 45 minutes we worked through the project and fixed the leak. FrontdoorHomeServiceExperts was seamless and extremely high quality. Amazing tool and team at Frontdoor! Highly recommend for anyone looking to fix something they aren’t sure how to fix or confident in. We paid $25 for the year for this service which is an absolute steal. I would’ve paid $200-$400 for a plumber to come out and fix it but instead paid $75 for the tools and equipment.

Tried the Frontdoor app when we had an issue with our lightbulb burning out and a part breaking off on our range microwave. Called in & the tech, Ken, answered in less than a minute (at 10pm at that)! He was eager to help and gave us great pointers. Definitely a great tool for tech-savvy DIY-ers who aren’t super handy around the house by themselves.

I love that he didn’t make us feel ignorant for not knowing a simple fix. He was passionate and eager to grab the part number for the right light bulb (that won’t melt off in the future). Will definitely buy the membership when i need it!

After troubleshooting our fridge we found it’s a possible refrigerant issue, we found out that we need a service repair person to fix it. Although we are not able to fix it ourselves it was an awesome service experience by this technician, he was very helpful and knowledgeable.

I have tried for 2 days to get the 1st free video chat and I keep getting the same message, “less than 1 minute to chat with someone.” and no one has ever come on. I will not pay $25 for something that doesn’t live up to the free chat.

I’m a first time homeowner who has never fixed anything. I have discovered many upgrades that need to happen to my house. Repairs are so expensive, but I have no experience with fixing anything. With the help of front door, I have done professional level repairs to my electrical, plumbing, AC, and anything else that needs to be done around the house. These guys are awesome and friendly and they know their stuff. I tell everybody to get FrontdoorHomeServiceExperts!

Love everything about this concept and the level of service was tremendous. Eric was great and far exceeded my expectations. Going to sign up for the annual service right now!!!

I was trying to replace a light switch and couldn’t figure out what was going on with the wiring on the old switch. I’d heard about FrontdoorHomeServiceExperts but had never tried it. Used the free call and John answered in less than a minute. He was very patient, professional, knowledgeable, and explained everything so that a non-handy man like me could understand it. He stayed on the call until the switch was replaced and the light was on. Afterward, I immediately decided to upgrade to prime. If every experience is like that one, it will be more than worth the cost!

Amazing! Easy to load app! Knowledgeable and friendly service rep who determined problem with our microwave and give us a fix within seconds on a Sunday no less! The whole experience was impressive! I am so glad I saw advertisement yesterday for Frontdoor! Thanks from The Hartwick’s.

Cool app to make it easy to talk to someone who knows what they are talking about. Easy to use and very helpful. If you occasionally need some assistance, FrontdoorHomeServiceExperts is a good way to go.

I am an employee of Frontdoor and tried out our product because our shower value was very loose and close to falling off. I wasn’t sure how to resolve it, so I did a video call with an expert. He was extremely knowledgeable, took some pictures and we determined that a Plummer would be able to fix it. After the video call, he sent me local recommended pros and they came out the next day and fixed my shower value!

Had a call with Jamie about my leaking refrigerator. He walked me through the steps of finding the source and diagnosing (pump hairline fracture). Helped me with finding the right part numbers to order also!

Really fast help, really professional and friendly. Highly recommend!

I am a Frontdoor employee and tried out the new app to see if I could fix my microwave error. The virtual expert experience was so cool and Garrett was incredibly helpful. He meticulously walked me through what to do and made sure I was being safe the whole time. Love having this option in my pocket

Had an issue with the AC and after being on the phone for 20 minutes with a rep, the issue was resolved. The experience was excellent and I highly recommend using this for repairs around the house. This probably saved me about $300!

I am a Frontdoor employee and I used FrontdoorHomeServiceExperts as I was having an issue with a faucet. The expert was able to save me money as he was able to assist with the repair. It was nice being able to see the expert as well with the video chat feature!

I had a burned out light in my microwave oven. The expert showed me how to replace it. Super easy and only took a few minutes. I probably would have had to pay a contractor $100 or more to come to my house!

Needed to switch out an exterior light for a Ring camera, the expert talked me through how to do it live and we were done in about 15 minutes.

As a new homeowner who is not the most handy, FrontdoorHomeServiceExperts is a lifesaver! Super quick easy and knowledgeable associates, would recommend to anyone! Maverick was the man!

I’m am an employee of Frontdoor and wanted to try out our new app. I had a terrific experience with the virtual chat with an expert. I had an air conditioner split system that wasn’t properly cooling certain rooms in the house. He gave both a DYI free option and assured us if that didn’t work this is a solvable problem despite being told by our service tech saying it wasn’t . Really exciting and get this, I was connected to him in 1 minute and he attached the video and audio recording in FrontdoorHomeServiceExperts so I could share it with family and friends and refer back to myself!!! Kudos Frontdoor for its new product highly recommend you try it out!!

It is amazing to see technology being used like this!!! Very interesting concept!

On videoooooo

Heard about Frontdoor on a podcast commercial. Soon after, I had a problem with my fridge and decided to try it out. The Frontdoor technician was able to walk me through disassembling, identifying the problem, and ordering a replacement part in the span of 30 minutes on a Sunday afternoon. Huge time and money saver.

My washing machine wasn’t draining and within 30 minutes of front doors help, I had it up and running! I’ve always used service people to do this for me but I didn’t knees to! So easy

I am Frontdoor employee and a new homeowner. it gets really tough to spend money for repairs or installations. I had an issue with my refrigerator freezer frosting, expert helped with some tips which fixed the issue. Time and money saved

Granny needs to call the pros to come. I have a few tools and willing to get a little dirty to save me the $200 trip. In 30min my pro, Maverick, was able to diagnosis my oven issue and tell me which parts I need which are on their way now. Install should be easy but if I need to I can call again so they step me through it. The savings with Frontdoor paid almost paid for the part. I’ll be using them again, but hopefully not soon. Great job Frontdoor

This is a great service that helps with exactly whatever your questions are. I am excited to continue to use it as I’m working on my basement remodel. Thanks to Micah who was great on the call.

Amazing app
Amazing people working walking you through with patience…

Saved me a lot of money… when other techs was way over charging me to get my microwave fixed…

They walked me through taking the microwave apart and testing different parts… found the part that was fried… they sent me the part number. Ordered the part cost me $15…. Saving me $300 highly recommended a member for life.

I can’t believe how easy FrontdoorHomeServiceExperts is to use. I’ve needed help fixing up a few things in my house before selling it and I didn’t know FrontdoorHomeServiceExperts existed when I was starting. I’m a little handy, but I often have to search the internet for a long time before finding the answer I need. When I stumbled on Frontdoor, I figured I would try a free call to see if they could help me out with some of the electrical tasks I needed to complete before an inspection. I was amazed at how easy it was to get an experienced electrician to answer all my questions, look at my problems with me, and actively guide me through the process of upgrading receptacles. Frontdoor will be my first go-to source for any issues I have at my home from now on!