Contact Frontdoor Support

Frontdoor seems incredible, so I hate to leave a bad review here, however I tried and can find no other way to contact support about my specific problem. I’ve tried several times — unsuccessfully — to log in to my account. I couldn’t remember my password so I tried several times to reset it. The app sends me an email link to reset it, but when I click the link it immediately sends me to the FD page in the App Store. Then, when I click the “open” button, it just returns me to the FD app log in, however there’s no option to reset the password. Essentially, I’m locked out.

The app sounded good from reviews. I appreciated that many disclosed they were written by employees. Unfortunately to use it you have to give them permission to unilaterally record the video sessions and use them however they like. I’m section 11a of their terms of service you must explicitly waive your rights of privacy: “ the Video Expert may see you via video and (ii) initiate recording the video of that chat session (" Video Recording"). By using our Video Services, you consent to the Video Recording of any chat session that you have via Video Services and you give your permission to Frontdoor to use your likeness and voice in connection with such Video Recordings, and you release Frontdoor and anyone acting under its authorization from any claims that any use of the Video Recordings as authorized herein violates any of your rights, including any rights of publicity or privacy.”

Very helpful and friendly while on the phone with the experts. Issue comes in when you need to go purchase extra materials. Your first free session expires and you have to upgrade to prime to finish the work. Now my project isn't finished and I have to pay more money.