Contact Canyon

Contact Canyon Support

Published by on 2023-12-11

About: Get even more out of your Canyon bike, and learn how to keep it in great
condition for years to come. In the Canyon app, you can easily access assembly
assistance, get personalised recommendations, check out your bike’s features,
or view your entire Canyon collection.



How to Contact Canyon Customer Service/Support

Canyon Contact Information

Listed below are our top recommendations on how to get in contact with Canyon. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Canyon. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Canyon Bicycles GmbH



100% Contact Match

Developer: Canyon Bicycles

E-Mail: [email protected]

Website: Visit Canyon Website

70.59% Contact Match

Developer: canyon.eu

E-Mail: [email protected]

Website: Visit canyon.eu Website








Reported Issues: 3 Comments

4.5 out of 5

By HolyGrail74


App isn’t working

Was the excited to download the app, but disappointed that very little in the app is working. I am getting error messages when trying to access the different features. I figure the bugs will be worked out. Canyon is great, like my Grail! Look forward to the app getting fixed!



By skooba74


Doesn’t Measure Up

Downloaded the app, signed and nothing. The two options (Discover and My Garage) aren’t accessible. Both get an error message to try again. After multiple tries, delete the app. Thankful the bike quality is better than this app.



By HolyGrail74


App isn’t working

Was the excited to download the app, but disappointed that very little in the app is working. I am getting error messages when trying to access the different features. I figure the bugs will be worked out. Canyon is great, like my Grail! Look forward to the app getting fixed!




Have a Problem with Canyon? Report Issue

Leave a comment:




Why should I report an Issue with Canyon?

  1. Pulling issues faced by users like you is a good way to draw attention of Canyon to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Canyon customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Canyon.


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