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⚠️ Most reported problems ⚠️

Connection
52.4%

Not working
33.3%

Login
14.3%

problems reported in the last 24 hours

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Common Canyon Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Canyon app on iOS and Android devices. Solve all Canyon app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Canyon iPhone Issues and Solutions

  2. Canyon Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Canyon Bicycles GmbH, developers of Canyon.




About this app

In the this app app, you can easily access assembly assistance, get personalised recommendations, check out your bike’s features, or view your entire this app collection. We inspire to ride.  For extra security and peace of mind, you can pair selected this app bikes - starting with the new Spectral:ON - with Canyon to track the bike’s location.  A bike that’s well maintained is a bike that’s safe to ride.  Find out how to clean your bike after a heavy ride.  Discover when to replace certain parts to keep your ride safe.  Get even more out of your this app bike, and learn how to keep it in great condition for years to come.  Your bike’s page has everything you need to keep it in top shape.  Or watch the unboxing video on your bike’s page to see how it’s done by our experts.  Learn how to adjust your bike before you start.  Download it now and start getting the most out of your ride.  Sometimes you can do with an extra shot of motivation to kickstart your ride.  Get the adrenaline flowing. Get inspired to ride.  What better way than to watch our athletes and drink in their passion for riding? Feel the speed. Live the excitement.  Maintaining your bike is part of the experience.  Whether you're a seasoned rider or just starting out, the this app app is the perfect companion for all your biking needs.  Scroll through our speedy start guides at your own pace.