LAX FlyAway Reviews

The bus itself is great. But LAXFlyAway, and the company that handle billing, are bad news. I tried to buy one ticket, but LAXFlyAway showed that the ticket sale did not go through. So I tried again and suddenly it shows I’ve bought 2 tickets. LAXFlyAway does not offer a way to cancel the 2nd ticket. I emailed the address provided and got no answer. A follow up phone call was an exercise in frustration and futility. Clearly they do everything they can to make it tough or impossible to get a refund. Too bad they are willing to burn bridges with customers over such small spoils (keeping money for a ticket that I did not want and that will never be used because it expires too soon!)

Having tried this service 3 times now it just can’t be relied on.

Bus driver got in a fight with some lady at my terminal so he stopped loading the bus up and left when there where MANY open seats.

So I then spent the next hour and a half waiting bus after bus, just flying past me after I had bought an unrefundable ticket that will expire before I fly again.

Waste of time and money, can’t believe there isn’t a solution for bus travel from an airport as big as LAX.

Used their app to buy tickets and been charged twice and no tickets ever appeared in my “wallet” ,it’s absolutely a scam service

The old app barely worked as it was, now new app doesn’t work at all. Thanks! Keep up the good work.

I use this service often & they are completely
DENYING ADA access.
The front 4 seats have a wider seat space & a ADA bar to assist with getting up & sitting down.
I’m 5’9 & just had extensive spine surgery in May.
I have to wear a large back brace & be very careful not to twist.
I needed one of the 4 seats but the driver refused to
Move 1 of the 4 orange construction cones.

THE 4 FRONT SEATS REMAINED EMPTY TO LAX
COMPLETELY UNACCEPTABLE !!!!!!

We were waiting for 45 min for a Flyaway to Union Station, only to be turned away because it was full. They need to run more buses!

LAXFlyAway is taking a loooong time to download so I can't even purchase a ticket. The website says you can purchase a ticket but will still need to show it on LAXFlyAway but LAXFlyAway is not downloading.

Employees don’t know basic info about the service. Driver left some people behind with seats available. Bus was dirty and power outlets didn’t work. Do yourself a favor and take an uber or Lyft instead of this nasty bus. Never again

Bus driver rudely told me his card reader was busted and that I had to pay with app. I tried to pay with LAXFlyAway only for it to claim the payment was denied and then charge me anyway. Ended up paying in cash, so I was charged twice for already overpriced airport shuttle that was late

With the new crazy system they have in place, you will be waiting in line and hoping to get a spot on the bus, but if you haven’t got your ticket already, as they say, Jack you dead. But if you want to buy the tix online using your Tap card you can’t do that. This is messed up.

I downloaded LAXFlyAway hoping to catch the bus and get information about where it was. LAXFlyAway sent me to a web page to access the live tracker, which made me wonder why I needed to download LAXFlyAway . The live tracker updated the “real time” location of the bus only for the bus to show up 18 mins early, a time not reflected on the live tracker. This worked out for me since I was waiting already but what was the point of LAXFlyAway ? Then I was informed that I could just tap my debit card on the bus for a ticket. So what was the point of downloading this poorly designed barely functioning app?

Bus schedule is inaccurate. Says there’s a bus at 640pm yet the time came and went, but no lax to union station in sight. Around 7pm, a SECOND fly away bus from lax to van nuys came. I was told by that driver they’re hired by different companies.
I saw on the bus tracker that is says the bus is 0 min away, yet there was no bus. And it reset to 30 minutes.

When the bus finally came, it was almost completely full. We were lucky to get on, but some weren’t. The bus driver appeared stressed , kept asking “are u going to union station” like 3 times.

I want to support public transit but this is really making it difficult.
Need MORE lax to union buses, and ACCURATE and on time buses.

Bought ticket off app but for an hour and a half, multiple buses passed by without stopping. Ended up taking an uber which cost more money. When I asked for a refund through their support line, which inherently was difficult, they said all sales are final, and “it's important to acknowledge that FlyAway service operates within the broader context of public transportation. Consequently, estimating precise wait durations can be challenging due to the inherently variable nature of traffic conditions in the Los Angeles area.” Absolutely disgusting, please avoid at all costs

Ok, so apparently I can but a bus ticket on LAXFlyAway. Where is parking?!? How do I reserve/pay for that?

Bought 3 passes, plans changed last minute do to work obligations. Lost $30 because I wasn’t traveling again within 30 days.

Also there is no way to see the bus schedule from LAXFlyAway which just seems silly. You can buy bus tickets but it can’t tell you when the bus is leaving. Not great.

LAXFlyAway is very,very hit or miss when you want to work it glitches up and shows error codes. Customer service offer some relief, but the functionality of LAXFlyAway in itself needs a serious upgrade. Sometimes you’re better off paying with credit card
Directly.

I am a frequent traveler and never really had a negative experience on Flyaway. Unfortunately, July 2024 trip was my first. The new scanning ticket procedure is horribly delaying, unclear for many, leading to confusion even for young adults.

Traveling LAX, the majority of their adult lives, my now 70 yr old parents, would be lost and unable to access the new Flyaway’s system to travel. The pay-at-arrival option is a required need for our aging or tech-hindered population, who STILL PAY into this city’s economy.

Flyaway has gotten me home safely several times. Buses are big and pretty safe. Never had an issue with payment as you can just pay when you get to the station. The apps however are complete dog****

Love LAXFlyAway and ability to buy tickets online and prior to trips.

I will say, it is not super intuitive and this can cause some anxiety especially for travelers (and older travelers who struggle with digital and technology things) but once you figure it out, write out instructions and save them like me for future use.

Super convenient and useful once you get the hang of it!

Easy to buy my tickets and scan them from my phone. A lot cheaper than Uber or Lyft from
LAX.