Contact BURGER KING Support

Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today. They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.

I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.

This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired. One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...