Contact Park National Bank Support

by Karaashbrook

We previously were under first knox and loved their app. So easy to use and convenient. Since everything switched to Park we have had nothing but issues. The app takes forever to load or errors out and you have to type everything in again. Face ID only works about 75% of the time. The balances also don’t match up. Items falls off that are pending and then pop back on. My husbands card was denied at the store the other day because we checked our balance and it said we had plenty of money. Then three items that had fallen off posted and it wouldn’t allow him to use his card. We have plenty of money in savings that we transferred but it would have been nice to have a clean clear cut picture. Considering changing banks because of the poor use of the application.

by Eye95

You would think that a new app would be an improvement over an old one...but in the case of the Park National Bank app, you’d be wrong.

You still can’t get any details about the transactions in an account. [on edit: Actually, you can. There are just problems doing so. Sometimes you have to tap the button several times before it responds. And then, you have to wait an inordinate amount of time for the app to actually bring up the transactions. There are no dots or spinning circles to confirm that the app is actually working on your request. Mortgage accounts don’t show escrow balances or transactions. You can only get 120 days worth of transactions in a single query.]

Security is overbearing.

Can’t use Touch ID. I finally found the setting page for Touch ID, but there is no way to turn it on!

The app is no longer an iPad app. You have to use the iPhone app and expand it to fill the screen—almost.

This app is garbage.

Let me make the same suggestion I made in my review for the earlier app: Park should check out the Max Credit Union app. Park National Bank needs to drag itself, kicking and screaming, into the 21st Century!

by Atheenaparks99

This app logs me out from time to time. It says my faceID isn’t working to sign in. I’m trying to check my online transactions/balance and it’s currently logging me out of my account back to the login screen. I’m trying to do online shopping and wanted to confirm my transactions have been made. I liked it much better when I had the unity national bank app. It never failed if I need to immediately transfer money, it was a breeze. Now I have to wait forever for my account to login and load! (that is if it doesn’t immediately login me out)