Vons Delivery & Pick Up Software

I've found this app to be easy to use and well thought out. Being able to use a historical list of previously purchased items saves a lot of time. The main list has items grouped together logically for the most part. For the occasional item that can't be found, the search function works well. My main gripes are 1) that the function buttons at the bottom of the window get in the way. It would be better to move them to the top of the window to make it harder to accidentally bump them. And 2) If you do accidentally bump one of those buttons, it's not easy to go back to where you were. A simple "back" button is needed that will take you back to where you were. Right now, if you bump one of those buttons at the bottom of the window it takes three steps to get back to the list you were on but you still need to scroll through the list to get back to where you left off. A couple more things: The check-out process for the new version of the app seems more cumbersome than for the old version. Not sure exactly why. Also, an increasing number of items are showing as being "unavailable". Some of these I regularly purchased for the last couple of years and now they have been unavailable for two to six weeks. I'm beginning to think something is wrong with the unavailable listing system in the app. Overall, though, the app works well.

I ordered our weekly shopping yesterday that tallied over $300. For 12 hours I was unable to check out with several credit cards all refused. These are healthy cards. In trying to reach the 877 number for deliveries there was nothing but endless holds and no info nor real person. A functionary at my La Quinta store informed me late in the day of their new app and that should now be downloaded. There was no notice of a new app. And that new app does not allow you to sign in and is missing the aisles component. Hey, things were working well. You’ve gone and ruined your site. You won’t be getting many if any orders. Shame.

Although I love Vons online ordering, I would like to make a suggestion. It would be so much more helpful to see a more detailed description of products, or at least allow customers to see the front and back of cans, boxes and packages, with either a zoom-in feature or show it large enough to read. There were a lot of items I wanted to order but not there wasn’t enough information in the description. Thank you.