app not working? crashes or has problems?

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Last Updated on 2025-02-18 by MobilePay

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Summary of Problems 🔥

- The user experienced difficulty adding multiple VISA cards and received an error message.

- The user was unable to register with their phone number due to the app falsely claiming they entered incorrect information too many times.

- The app automatically connected to a payment terminal without the user's consent, which could have resulted in an accidental payment if not for the in-app approval process.

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Common Problems & Solutions. Troubleshooting Guide

Table of Contents:

iPhone Issues and Solutions

iOS app crashes, not working, errors
iOS app network issues
on iOS has black/white screen

Android App Issues and Solutions

has errors/crashing/not working
server network connectivity issues
has black screen

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iPhone Issues and Solutions

How to fix app crashes or not working on Iphone (iOS):

Close and restart the app on iPhone
Update app to the Latest Version for iOS
Uninstall and reinstall iPhone app
Update your iPhone to the latest iOS version

Fix on iPhone unable to connect to server/internet connection issues::

To resolve network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Android App Issues and Solutions

Fix not working on Android, crashes, errors or is unresponsive:

Force Stop the App
1. On android, goto Settings » » click [Force Stop]

Update to the latest version on PlayStore

Clear App Cache and Data:
1. On android, goto Settings » Apps » » Storage » click [Clear Data] option. This clears both data and cache.
2. restart .

Fix unable to contact server/ internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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