We are a small business of around 20 employees across a few different departments and locations. We use iPads for the majority of our payment transactions on a daily basis, so it only made sense to look for a time tracking and scheduling solution that was also compatible with iPad. We spent nearly 2 years using a much simpler time clock app that covered the basics of clocking in and out, but syncing across all of our devices was not reliable, and I often had to adjust times for our employees. It also lacked scheduling, communication, and task list features. When the company decided to raise their prices without introducing any new features, I knew it was time to look elsewhere.
I then spent several months trying just about every time clock app I could find that was also compatible with iPad. I wasted a lot of time creating trial accounts, only to find major software limitations or ridiculously high monthly pricing for our needs. Nothing seemed like the right fit for our business.
The Deputy suite of apps and software, however, stands out from the rest in a lot of important ways. First of all, it just works. Syncing works across all of our devices immediately. I have not noticed a single glitch with regards to timesheets since I have been using DeputyKiosk . Their customer service is top notch. I have had a few questions regarding functionality and features that are different from our previous time clock solution, and the support team has provided an answer to each question within just a few minutes. Scheduling was extremely easy, and now our employees are more informed as to when they are working. They also have the ability to create reminders for themselves so that they don't miss a shift. We haven't used task lists yet, but I think there is a lot of potential there for increased productivity and communication. And one of the most important features, in my opinion, is the team communication with the ability to leave company announcements. Announcements can be made anytime from anywhere regarding sales, holidays, performance, responsibilities, etc. Now we don't have to search out and speak to each employee about an event because announcements are visible to everyone as soon as they clock in. Also, employees can download the Deputy app on their smartphone for clocking in and out, checking their schedule, requesting time off, etc.
As with all programs, there is still room for improvement. I would like to see less limitations across the entire system (i.e. more integrations with less restrictions, more employee/area customization, and more scheduling features) as well as an easier workflow for submitting and approving timesheets (i.e. bulk approve all employees, allow future timesheets, etc.). Timesheets are probably the most unattractive feature on the entire system and just haven't been implemented very well in my opinion, neither in DeputyKiosk nor on the Web. Employees can't even check the number of hours they have worked each week from within DeputyKiosk . Other than some small things, Deputy has a lot of great features for small to medium-sized businesses, offers reasonable pricing, great customer service, and like I already said, just works!
