Shell Recharge app not working? crashes or has problems?

Shell Recharge Status


I have a problem with Shell Recharge

Are you having issues? Select the issue you are having below and provide feedback to Shell Recharge.




⚠️ Most reported problems ⚠️

Something else
36.4%

Connection
27.3%

Not working
18.2%

Screen
18.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Shell Recharge Problems 😠👌🔥

- Their service is lousy. Stations are listed as in operation, but when you get there, it turns out there’s a problem.

- Customer service is useless - they’ve sent me to stations that are NOT open to the public more than once.

- This company is not trustworthy.

- Despite network, app and stations promising and claiming 24 hr support, this is completely false.

- Poor usability of the app.

- System is just broken.

- Follow the prompts on the console leads to frustration.

- Manage to reboot the console (secure.

  4 Reported Issues: 😵🆘🛟🚨📢

Thaddeus Buttmunch
2023-05-09

I recently installed it, in order to use a Level 2 charger in Farmington Hills, MI (which is also/used to be) a charge point station. It crashes my Android phone, which, admittedly, is a 4 GB with little space remaining. My EV Go card works perfectly (and, is Level 3) as does my Level 2 Charge Point card.

Sean Keane
2023-02-26

Crashes on charger selection

Agne Söderberg
2023-02-17

I have just had a charging station from Shell recharge installed and when I try to use the timer function in the charging station it does not provide power via the scheduled timer function, I must then manually activate charger station using the rfid tag? I also noticed that sometimes the background is blue in the phone app and then it seems to work to start the charging station using the app, but usually the background color is colored yellow-orange and then it does not seem work to start the charging station with the phone at all. Anyone else having the same problem?

P. Chen
2022-06-28

Been trying to run Shell Recharge program so that I can use nearby Shell Greenlots charging stations. Installed the app on my Android phone. But every time I try to run the app it goes to 'Setting up offline map data' and ends up 'Unfortunately Shell Recharge has stopped' There is no problem with connections or memory on my phone. All other apps run fine except Shell Recharge. You help and advice is appreciated.

Showing 1-4 of 4

Have a Problem with Shell Recharge? Report Issue




Common Shell Recharge Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zeco Systems Pte Ltd, developers of Shell Recharge.


Verified email ✔✔

E-Mail: support@shellrecharge.com

Website: 🌍 Visit Shell Recharge Website

Privacy Policy: https://shellrecharge.com/en-us/solutions/privacy-policy

Developer: Shell Recharge Solutions


58.33% Contact Match

Developer: Shell EV Charging Solutions BV

E-Mail: installer-app-support@newmotion.com

Website: 🌍 Visit Shell Recharge Installer Website



About this app

Our user-friendly mobile app allows you to locate charging stations, initiate and end charging sessions, check real-time charging status, and view charging history.  Access nearly 60,000 charging stations across North America.  Shell Recharge is with you for the journey – wherever and whenever you need to recharge your electric vehicle.  With the Shell Recharge app, driving an EV has never been easier.