Shell Recharge Reviews

Despite network, app and stations promising and claiming 24 hr support, this is completely false. Instead you only have CS reps who can’t do anything more than remotely restarting stations, and giving absurd terrible advice like calling tow trucks via electric car roadside assistance! Electric car got held hostage by a bad faulty station that did not release current to allow the lock to disengage; since it was just after business hours on a Friday, repeated calls were useless since they could not get an actual technician to respond and they talked about waiting until Monday! Only after telling them that the broken trickle charge could trigger a battery explosion if left for that many days did finally someone get dispatched— though they didn’t even know nor had contact with the person since they claimed it was only going to be fixed hours later at the end of day but traveling back to my abandoned car showed someone did reset and manually shut down the power sometime earlier after I reached out to Seattle City Light directly (which Greenlots refused to provide).

Complained to Seattle City Light about this experience and Greenlots lies already.

Let alone the poor usability of ShellRecharge (in 2022!), the system is just … broken. Follow the prompts on the console? Well no, that just leads to frustration: plug in, then use ShellRecharge to pay. Download ShellRecharge , finally set it up, then: charger is offline - except the console shows the opposite, and has locked the hose to the car.
Manage to reboot the console (secure! gives one great confidence, no?), unlock the hose and remove it.
Go to app, select the location (again), but oh, there’s no payment. Mind you, no option to enter payment, you need to go to settings and find it, and then enter completely manually. No option to use apple or Google pay or Paypal - and with the crappy security in ShellRecharge , I don’t feel any confidence that my credit card details are safe.
Go and search for the charging station again (because why would ShellRecharge remember this, after all, it was the previous action…), select the location and put through payment. Nothing shows on ShellRecharge . Plug the hose in anyway. Restart ShellRecharge , search again blah blah blah, retry and your payment is in there. Try to initiate charging, can’t do it.
Start the whole fricken process from scratch, and finally you can start charging.
12 minutes. 12 MINUTES. That’s how long it took.
Using Chargepoint or any of the others, even including app download and setup, you’re charging within 5 (max).

I stopped at a location that showed up as “active” on the map, but when I pulled up and plugged my car in it kept showing a “failed charged attempt”. I called the customer service number on the machine, the lady helping me was very sweet, and after multiple attempts it still wouldn’t work. She said that there must be a connectivity issue or the terminal isn’t working… Well, then don’t mark it as active?! Luckily, I was still at 50% but the freezing weather will eat that battery life up in a pinch. Thankfully, I found a ChargePoint station 20 minutes away. They never fail to accept a charge at their stations and will continue to get my support. Please fix you bum machine before someone is seriously stranded at one of your terminals and all they will from your support line is a “I’m sorry - I can’t help you… Have a great day!”. Unbelievable.

This company should not be in the EV business. Their chargers and ShellRecharge do not work most if the time. ShellRecharge cannot connect to the chargers. Yesterday i tried to add funds to the deposit and it told me payment was declined. Then i went through added another card to pay. Now i find out that my credit card was charged after all. There’s no way to contact them if you have a problem If greenlots wants to install chargers at your school, please reject them and go with a better company who’s equipment actually works like ChargePoint or Sima.

I’m low on battery and the charger doesn’t even work this is crazy I’ve never experienced this now I have to wait for a refund please don’t use these charging stations I called and he did nothing for me why do you have chargers if they don’t even work what do I do now tow my car?

The CCS charger in Elk Grove did not work even after multiple attempts even though it showed on ShellRecharge as available. As we were traveling at the time, this caused us to be stranded and added a couple hours to our journey home as we had to look for another charger which was inconvenient for us as there were none nearby.

Would give 0/5 stars if possible, would stay away at all costs!!

All their machines in Seattle are offline for some reason and with no notice whatsoever to their costumers and seemingly no one working in costumer support. I wouldn’t have added money to ShellRecharge for future charges and while I do recognize that they’ve been bought out by shell no one sent a memo, email or letter saying there would be major disruptions to service. Not even a note poster on the machines -_-

Do not install ShellRecharge. We went to a charger once and used ShellRecharge to pay. It said the payment failed. It should have cost about 25 cents. Instead, ShellRecharge won’t let me do anything, it just keeps bringing up the charging session that failed over and over and over. Checking my card this morning, it charged me $60 to charge. For 1.7kWh.

Waited over 10 minutes on the phone and no answer. Very upset with ShellRecharge for I was attempting to charge at a charging station mid trip. After 30 minutes trying to figure it out for the first time, I was not able to charge due to “session time out” or unable to login due to invalid login, reset password 2 times and reloaded with $25. Wasted time and money.

ShellRecharge always have network issues. Most of the time it doesn’t show accurate status of the charging stations. There are times it would show a station free on the map even though I’ve been using the station.
Not much useful function in ShellRecharge . Wish they could incorporate how many minutes the station will be free till the next user have to wait for the next station. Especially here in Hawaii there’s only a handful of EV stations.

I have adjusted the map filters to only show CCS charging stations. However, the map doesn’t filter out anything (a spinning wheel shows up in the top right but nothing happens) and still shows all of the L2 stations which isn’t helpful when I’m on a road trip. The filter toggles also reset every time I close and open ShellRecharge which isn’t ideal.

I only use Greenlots to charge for free for an hour a week at one location, but if it wasn’t free I wouldn’t use it at all. ChargePoint is much easier and user friendly.

For instance, ChargePoint sends RFID cards for free - GreenLots charges $5.

ChargePoint also allows use of wallet card on iOS to quickly tap to charge. Greenlots you have to go through the cumbersome app or pay $5 for an RFID.

I use it at one charge station only so far. Works OK 50% of the time. It’s hit and miss if you have to enter your credentials. If it’s baking or raining it is very frystrating. I would like to see face recognition. I’ve also experienced that you get the confirmation that charging has started, but when you get to the vehicle, it hadn’t been charged.

ShellRecharge is great but every time I open it, I need to login again. It will be great if my account keeps logged

ShellRecharge works well except for the fact that couple of days it logs me out. Minor issue but annoying to have to login every so often, especially considering ShellRecharge doesn’t have FaceID.

Looks way better than the old app

I regularly use Greenlots chargers. ShellRecharge looks great and performs much better than the previous version. Great job!!👍

The new app not only looks better but is fast and responsive. Love the new map view.

Their service is lousy. Stations are listed as in operation, but when you get there, it turns out there’s a problem. Customer service is useless - they’ve sent me to stations that are NOT open to the public more than once. This company is not trustworthy.

Love the function of being able to turn your phone’s flashlight on right from ShellRecharge so you can easily read or scan the station information!

Start your charge and all appears to be going smoothly with the car charging. Then according to ShellRecharge the car isn't charging....but it is and it won't stop logging kWh until you reach $5 even though the batter is full. I was charged $5 for 2 kWh two days in a row. Customer service said there was an equipment error the first day but two days in a row and on different chargers? The issue is ShellRecharge . Avoid ShellRecharge and greenlots chargers until this is remedied.

Good job on getting a well functioning and smooth experience.

Thank god. The awful Greenlots app has been completely overhauled. Miscellaneous errors and not displaying fees are gone, it actaully looks like a modern 21st century app.

ShellRecharge is now a lot more convenient and usable.

The update has been great for me so far. I was able to find and charge without a hitch!

Great to see such great progress in the EV word. Thank you for helping drive progress. Great app with great design features.