Shell app not working? crashes or has problems?

Shell Status

Last Updated on 2025-04-29 by Shell Information Technology International B.V.

I have a problem with Shell

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

60.0%

20.0%

Not working

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Shell Problems 🔥

- No option to link payments to credit or debit cards

- Security issues with passwords

- Poor customer service

📋 3 Reported Issues:

Wayne Glancy 2023-08-15

I was trying to put my cc info in the app and it asked for my cell number. I put it in and it said put valid cell phone number in, which I did again. Same thing! Help

Lawrence Price 2023-08-07

I can login on your website, but if I try to login using your app on iPhone or iPad, it tells me that my user ID or password is incorrect even though I’m using the same credentials.

Edward F Gonzalez Jr 2022-08-14

I am not able to update my new card information to smart pay...

Showing 1-3 of 3 reported issues:

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Common Shell Problems & Solutions. Troubleshooting Guide

Table of Contents:

Shell iPhone Issues and Solutions

Shell iOS app crashes, not working, errors
Shell iOS app network issues
Shell on iOS has black/white screen

Shell Android App Issues and Solutions

Shell has errors/crashing/not working
Shell server network connectivity issues
Shell has black screen

⚠️ Troubleshoot | Fix Now in One Click

Shell iPhone Issues and Solutions

How to fix Shell app crashes or not working on Iphone (iOS):

Close and restart the Shell app on iPhone
Update Shell app to the Latest Version for iOS
Uninstall and reinstall Shell iPhone app
Update your iPhone to the latest iOS version

Fix Shell on iPhone unable to connect to server/internet connection issues::

To resolve Shell network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Shell Android App Issues and Solutions

Fix Shell not working on Android, crashes, errors or is unresponsive:

Force Stop the Shell App
1. On android, goto Settings » Shell » click [Force Stop]

Update Shell to the latest version on PlayStore

Clear Shell App Cache and Data:
1. On android, goto Settings » Apps » Shell » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Shell.

Fix Shell unable to contact server/ Shell internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Shell » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Shell » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shell

Contact Support

Verified email ✔✔

E-Mail: SITI-MLM-Support@shell.com

Website: 🌍 Visit Shell US & Canada Website

Privacy Policy: https://www.shell.us/privacy.html

Developer: Shell Information Technology International B.V.

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