Shell app not working? crashes or has problems?

Shell Status


I have a problem with Shell

Are you having issues? Select the issue you are having below and provide feedback to Shell.




⚠️ Most reported problems ⚠️

Not working
33.3%

Login
25.0%

Something else
25.0%

Crashes
16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Shell Problems 😠👌🔥

- No option to link payments to credit or debit cards

- Security issues with passwords

- Poor customer service

  3 Reported Issues: 😵🆘🛟🚨📢

Wayne Glancy
2023-08-15

I was trying to put my cc info in the app and it asked for my cell number. I put it in and it said put valid cell phone number in, which I did again. Same thing! Help

Lawrence Price
2023-08-07

I can login on your website, but if I try to login using your app on iPhone or iPad, it tells me that my user ID or password is incorrect even though I’m using the same credentials.

Edward F Gonzalez Jr
2022-08-14

I am not able to update my new card information to smart pay...

Showing 1-3 of 3

Have a Problem with Shell: Fuel, Charge & More? Report Issue




Common Shell Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shell app on iOS and Android devices. Solve all Shell app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Shell iPhone Issues and Solutions

  2. Shell Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shell Information Technology International B.V., developers of Shell.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Shell US & Canada Website

Privacy Policy: https://www.shell.us/privacy.html

Developer: Shell Information Technology International B.V.




About this app

This mobile payment application provides a secure and convenient way to pay for fuel at the comfort of your car, as well as purchasing any items inside the store at participating this app stations in the United States. • You can link your this app branded credit cards, checking account (via this app S Pay), PayPal, Apple Pay, Google Pay, Samsung Pay, or directly add your credit/debit card: Visa, Mastercard, American Express or Discover. • To pay for fuel outdoors, simply unlock the pump using Shell .  Everything you need is in Shell , including loyalty program integration, receipts, offers, and station locator. this app Pay & Save eliminates the need to carry multiple cards, reduces the number of prompts you have to answer, and is integrated with the Fuel Rewards® program so you can save automatically on every fill up, every day! • New to the this app app?  Participation in the Fuel Rewards program through the this app app requires you to link a new or existing Fuel Rewards account in Shell .  You can earn a one-time 25¢/gal savings by downloading Shell and completing your first this app Pay & Save fuels purchase. • All this app app users earn additional savings for continued use of this app Pay & Save.  Or to pay inside the c-store, present Shell QR code to the cashier.  The this app app is designed to help you make the most of your stop!  Either way, you are back on the road in no time.  See Terms & Conditions for complete details.