Contact Videoshop Support

by Snotty Lawyer Stoner

I used to love this app a lot but then they changed like all of the features to be like for the pro and also they raised the price went from I don’t even know what it was before but it was pretty cheap my sister got it and then they changed the price which I did not like it like for the pro version they changed the price and I just think that’s really stupid because I feel like everybody loved it before also they used to have so much music that you could just like do you whatever you wanted like all of it most of it was free and then recently they changed it you have to like have the subscription in order to do the music and you could only do a clip of the music if you didn’t have a subscription but I think it’s really stupid so i’m right now looking for a new editing app because this is just like not I don’t like it anymore so please unless you were willing to pay for this app I wouldn’t suggest getting this also please fix this I know it’s not a glitch but just like don’t can you remove this feature please because it’s just kind of annoying and I loved it much better when it was when most of it was free I feel like you’re gonna keep losing people wanting to try your app because you have to pay $90 if you want a subscription for eternity which I think is very stupid it’s too much so yeah please.

by Messygirl83

I’ve been using videoshop for several years now. I even paid for “coins” several years ago that allowed me to buy clips and sound effects. I was having issues with the app not importing my videos so I could edit them so I deleted the app and re-downloaded it. I lost all of the clips that I had paid for and can’t even access that area of the app anymore. It has said it’s “under construction” for more than a year.

I have tried to reach out to the developer by email at least 4 times and have never received a response. This app is also glitchy. Several times my videos have failed to save to my camera roll saying there “isn’t enough space” when my ipad has more than half of its memory available. Additionally, it will often fail to import videos which is what led me to delete and re-install the app in the first place.

For basic editing it’s fine, but they have severely increased the price in recent years. It would be nice if they would keep basic functionality for the app for those who have been loyal users for years... or at least respond to emails.

by Rtjmom

After using the free version of the app for a while, I decided to purchase the monthly subscription. I was excited to be able to use the simple features like motion text. However, was disappointed to discover there seems to be no way to use the “effects” in text along with “motion” text. It’s an either or situation. At least, not that I’ve been able to figure out. Which brings me to my other point, maybe there is a way but there’s also no instructions or tutorials anywhere of how to use the features.
Also, when adding a backdrop to a video, if I want to impose a video on top of the background...so you know the background is IN THE BACKGROUND, it defaults for me to choose it from my camera roll instead of letting me take a clip I’ve already edited and added text, stickers etc to and placing it on the background.
I’m glad the first three days are free...will probably cancel before free trial ends because I’m not sure what my $4 a month is getting me.
If I’m not doing something correctly, please someone enlighten me. I really want to like this app. It seems very user friendly; but it’s just falling short right now.