Contact Wise (ex TransferWise)

Contact Wise (ex TransferWise)

Published by on 2022-05-09

The international account Join over 10 million people and businesses, in more
than 170 countries, who use Wise to send, spend, convert, and receive money
internationally. Wise is for anyone — travelers, immigrants, freelancers,
organis...


How to Contact Wise (ex TransferWise)

Wise (ex TransferWise) Contact Information

Listed below are our top recommendations on how to get in contact with Wise (ex TransferWise). We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Wise (ex TransferWise). Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TransferWise LTD






76% Contact Match

Developer: Wise, formerly TransferWise

E-Mail: [email protected]

Website: Visit Wise ex TransferWise Website



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You can now contact Wise (ex TransferWise) customer service directly
via Email using our new site - AppContacter.com

Contact Wise (ex TransferWise) directly




Common Wise (ex TransferWise) Issues


  • By Badbluesman
    1

    Good service, horrible app!

    I spent hours over the weekend trying to add a new recipient. However the app would never accept the person’s street address. After trying 8 or 9 versions of the address, I finally closed the app and reopened and started all over (a very time consuming process). I finally was about to set up my new recipient. The next roadblock came when I tried to send money to that recipient. I already had a bank account linked to another recipient, but apparently you have to set up your own bank all over again with each new recipient. I did this. The transfer appeared to be underway, but was flagged. An email said that it “needed attention.” When I tried to go to that transfer, I got stuck in an endless merry-go-round in which it would say you must go to TransferWise online to solve the problem. When I did, it just sent me back where I started. After repeating this 5 or 6 times, I tried closing the app and reopening it to no avail: the merry-go-round continued. And of course THERE IS NO PHONE SUPPORT ON WEEKENDS, so you are completely out of luck. I still don’t know the status of my last attempted transfer. I don’t even know if the money was debited from my account or not! In the future I will be taking my money transfer business elsewhere. I would NOT recommend TransferWise to anyone. There are plenty of other services to choose from.






  • By DaMarCas
    1

    Disappointing

    I used wise for over a year, worked good for me. Until two weeks ago when I received a payment with the concept “Payment Venezuela” and they just shutted down my account and retained all my money because no transaction can be made related to Venezuela. And it’s ok that policy, I get it. But didn’t even ask me for an explanation… I am not doing business related to that country, I work as a freelancer currently living in Italy and the transfer was made from a guy in Spain that has a Instagram page about that country. So I don’t know how am I breaking the rules. But as I said, no explanation was asked. So my account was closed and didn’t even receive an email or a call… nothing. None contacted me to inform me that my balance was closed. I had to call and received the notice that was closed and that I can’t appeal to reopen the balance. At that point I just wanted my money back. But, when I tried to fulfill the file to request my money, it wouldn’t let me. So I sent my info via email two weeks ago and the costumer service lady said that the info (my bank account details) would be forwarded to the proper team and up to date nothing has happened. I’ve sent several emails and no answer has been made. I need my money back and it’s impossible…



  • By Navyman21
    1

    UNACCEPTABLE !!!

    When you call their phone number, you get a rep in a foreign country that has very limited ability to do anything !! Basically, they’re just incompetent script readers. They’re technology doesn’t work !! I can’t even get simple “push notifications” on my phone and their own reps confirmed my notifications are set up correctly. And I have a BRAND NEW IPHONE 13 !! So it’s not like I have outdated technology or something ?? Called 3 times over a week and 1/2 requesting their I.T. department reach out to me for help and nothing !! No follow up, no email, and no phone call !! One of their reps didn’t even know that “push notifications” was an option ?!?! Seriously Wise ??? If I can’t get something as SIMPLE as a push notification to work, do you REALLY think I’m going to trust you to hold my money ?? Receive my paycheck ?? Or allow you to transfer money to my bank account overseas ??? DEAR WISE, YOU’RE A JOKE AND A SCAM !!! And no, I’m not going to reach out for help on the app or social media…. I tried that 3 times and YOU FAILED !!! I’m closing my account and making sure that NOBODY opens an account with you !!! 😡😡 You should NOT be in business !!! You need to be shut down !!!




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Reported Issues: 7 Comments

By Benjamin W.H. Trench
Sep 13 2022

Hello.
I transfered 15,000 Swiss Francs through Wise on 8 th August which went to their Swiss Bank J.P.Morgan Chase and not to my German Bank Account. Having been informed that it was a mistake, I asked for the money to be returned to my Swiss Bank. Its 13th Sept.and still not returned even though I have given proof of payment. Support have told me they have refunded it. I am engaging the UK Fininacial Ombudsman if its not returned and will get wiise closed down if possible !



By Benjamin W.H. Trench
Sep 13 2022

Hello.
I transfered 15,000 Swiss Francs through Wise on 8 th August which went to their Swiss Bank J.P.Morgan Chase and not to my German Bank Account. Having been informed that it was a mistake, I asked for the money to be returned to my Swiss Bank. Its 13th Sept.and still not returned even though I have given proof of payment. Support have told me they have refunded it. I am engaging the UK Fininacial Ombudsman if its not returned and will get wiise closed down if possible !



By Michael Bryant
Jul 05 2022

Please call me at 213-652-3400



By Reena Vishwakarma
Jun 09 2022

Hi Team,

I have an account on TransferWise. I am trying to send a money to India but my Irish bank debit card not accepting on transferwise however this Irish debit card is working everywhere for other transactions. Why its saying this Irish debit card is locked I can't use for the transfer. Please get back to me as soon as possible. I tried so many times.



By Yunus Ahmed
Apr 06 2022

Hello team my name is yunus ahmed , my friend has sent some amount from India through western union its been 8 days and I'm yet to receive the money please assist me its really urgent.



By Paul chris
Nov 10 2021

I have used TransferWise numerous times over the past 5 years but now I have a delay of 5 days to receive the money even after they have it in their bank.



By Claus Neumann
Oct 04 2021

accidently I sent 1.550€ to Wise, transfer to my Thai-Bank was only 1.400€. Please dont send the difference of 150€ back to my Deutsche Bank-account, but put it on my Wise-€-Account. Regards, Claus





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Why should I report an Issue with Wise (ex TransferWise)?

  1. Pulling issues faced by users like you is a good way to draw attention of Wise (ex TransferWise) to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Wise (ex TransferWise) customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Wise (ex TransferWise).


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