Contact Wise ex TransferWise Support

Dear Sir/Madam, I recently changed my phone number and sent my passport document to validate it. I sent in a request with my new number+36205442159 to replace my old number +233207023175. I received an emailing notifying me it will be executed in an hour or a day. This was on the 6th April, 2024. I still have receive an email finalizing the process. May I know if my new phone number has been replaced? This is making it difficult for me to access my Wise card. Kindly, help me. Thank you.

Unable to complete the photo identity required, although yesterday I did complete and was told it was accepted. The issue is not my face, it's your limited software design! I should not be required to access my email through a smart phone to identify myself. I don't use my phone for that function but it seems there are limited options. Clearly not thought through... Hate to think I will stop using this system after 10 years of use. I am in Mexico, bought a house and have transferred money weekly to pay for materials and labor for repairs and improvements. It seems the system has flagged me as a money launderer! How bizarre. Please suggest a method to restore my use of your system.

when sending copy of au drivers licence i get message not readable although the photo is readable when i open file the original is plastic then covered in clear plastic the colours when converted to grey scale is not good ihave tried different methods to improve quality but cant see much improvement how do i fullfil requirements

Would like to open a account could you please advise which account is best suited for a non resident to pay direct debit etc in mainland Spain. regards

I am waiting to receive money from Wise but I have received an email to ask for proof of posting before funds are released. I think this is a scam. Could you confirm that Wise offer this facility? I have checked with my UK bank and they have not heard of such a requirement.

I have always had good service from Wise, but this week it has been appalling. They first said there was a delay on a payment to Zambia but promised it would be there within 3 days. I made another, they then blocked both and stated there was a technical fault. There wasn't: they'd fallen out with their partner bank and now won't transfer any funds to Zambia. This is causing exceptional financial hardship in Zambia with funds not arriving just before Christmas. The customer service agents in Tampa gush and lie with US insincerity and platitudes - but essentially say 'tough - we don't care'. I have asked Wise to transfer my balances free of charge to my Nat West account so NW can transfer to Zambia, but Wise agents completely ignore this request and pretend I have not written it.

I am trying to activate my WISE card in Canada and based on the instructions received from their call center I could not activate my card after trying at more than six ATMs recommended by WISE application for choosing a VISA compatible ATM in my area. Very poor customer service, the agents dealing with my emails continue to repeat the existing scripts public on their site, without having the possibility to escalate my issue to a technical department that knows more about the card programming and monitoring. I had high expectations for their multi currency account and the VISA card but so far I cannot use it.

Hello. I transfered 15,000 Swiss Francs through Wise on 8 th August which went to their Swiss Bank J.P.Morgan Chase and not to my German Bank Account. Having been informed that it was a mistake, I asked for the money to be returned to my Swiss Bank. Its 13th Sept.and still not returned even though I have given proof of payment. Support have told me they have refunded it. I am engaging the UK Fininacial Ombudsman if its not returned and will get wiise closed down if possible !

Hello. I transfered 15,000 Swiss Francs through Wise on 8 th August which went to their Swiss Bank J.P.Morgan Chase and not to my German Bank Account. Having been informed that it was a mistake, I asked for the money to be returned to my Swiss Bank. Its 13th Sept.and still not returned even though I have given proof of payment. Support have told me they have refunded it. I am engaging the UK Fininacial Ombudsman if its not returned and will get wiise closed down if possible !

Please call me at 213-652-3400

Hi Team, I have an account on TransferWise. I am trying to send a money to India but my Irish bank debit card not accepting on transferwise however this Irish debit card is working everywhere for other transactions. Why its saying this Irish debit card is locked I can't use for the transfer. Please get back to me as soon as possible. I tried so many times.

Hello team my name is yunus ahmed , my friend has sent some amount from India through western union its been 8 days and I'm yet to receive the money please assist me its really urgent.

I have used TransferWise numerous times over the past 5 years but now I have a delay of 5 days to receive the money even after they have it in their bank.

accidently I sent 1.550€ to Wise, transfer to my Thai-Bank was only 1.400€. Please dont send the difference of 150€ back to my Deutsche Bank-account, but put it on my Wise-€-Account. Regards, Claus