Lucidchart Reviews

by IPADMAN4

The pro subscription is misleading because it does not allow you to access all of the templates, and cuts you off from creating more documents. I purchased the Pro version and It’s been a huge waste of time. Whenever you attempt to access a template or create a new document it prompts to say that you you can’t create anymore free documents without upgrading to the pro version. I already have the pro subscription so there is no other upgrade to get. Lucidchart has been a complete waste of time. In addition, they offer no support to even attempt to help subscribers to fix this.
**Buyers beware****

by Pagviuy

I used Lucidchart to built logic diagrams (for programming) on a long flight in airplane mode. That part worked very well, but I was very disappointed to find out that as soon as I had landed and reconnected to the cellular network, Lucidchart decided to automatically download the last known version of my charts from the cloud and deleted 6 hours of work without even a prompt. Did not find a setting to prevent that, and haven’t found the courage to give Lucidchart a second go since...
perhaps the developer should have used his own tool to better plan this...

by Shadow2224990

You must be smoking some expensive crack to want to pay a MONTHLY subscription for this. If you have Microsoft word you can fine similar functions there and there are other free services as well as cheaper options. Lucidchart doesn’t even work effective all the time. I constantly find text issues like it duplicating on the same line, only allowing me to write over it but not deleting the old text, and other issues with the shapes. It seems like a good app and I would deal with it and even pay a couple bucks for it but the basic package is 5.99 a month. That’s more expensive than most of my software subscription basic packages and they actually bring new things and content to the table every month. The whole thing is to glitchy to justify such an outrageous continuous cost for something so basic.

by Dawnn

Downloaded for a school assignment involving a Gantt chart because working on my Mac in the school Visio virtual lab is horrific. Yesterday I could edit Visio documents. Today I cannot anymore. I paid to upgrade and Lucidchart Store shows that I am subscribed, but Lucidchart can’t find the transaction. After upgrading there are no tools and no way to edit a document at all. Sent a message to support, but no one is home. I’m so disappointed because when it worked, it was great. Now that it decided to stop working, I’m more behind than I would have been if I’d kept plugging along in the ridiculous virtual lab. So frustrated.

by AntelopeB

I use this app on my desktop through a paid corporate account. It works great, and so I downloaded Lucidchart because I cannot edit in the mobile browser and needed to get some work done on the go.

However, I am unable to keep a doc open for editing for more then 90 seconds. It closes the doc after that, sometimes even keeping text editing open but losing all changes I've made. I literally don't even have the time to make a box and type in it without the doc closing and then having to wait for the lengthy process or reopening it to edit again.

I want this to work, but in this state it is utterly unusable.

by 8bitCS

Where do I begin. I downloaded this program because of an assignment for my computer science class. I ended up frustrated. I downloaded and bought a monthly membership because this program claim to support Visio and can export Visio files.

That is wrong. I tried exporting both VDX and VSDX. VDX didn’t work with any viewers I was using. VSDX didn’t even work and ruined my flowchart. I trusted that it would work cause of the extension and it looked right before exporting only to find out it deleted somethings on my flowchart leaving things blank or the text/shape was messed up.

Let’s just say I wasn’t happy as I had just turned my assignment in and tried to open after I turned it in (I had no problem before exporting and it was close to the due date) and I ended up getting a horrible grade for the assignment that I dedicated several days to doing. Be wary of this program as the Visio function is quite iffy. Wasted $9+ for something that didn’t work as a broke college student. :/

ALSO: I redid my whole flowchart thinking maybe it just didn’t import well. Nope, still had the same problem. So, I’m left with a less than outstanding grade. :/

by Vdegraff232

I’ve been using Lucidchart on my iPhone for about two months. Lucidchart frequently will not save changes and this causes loss of work. Very frustrating. Lucidchart also is glitchy. It is difficult to move shapes around the screen. I pay monthly and last month, although I was timely charged my monthly rate, this app converted me back to a free account for 3 days until they worked out their billing/payment issue with Apple. The customer service rep I spoke with suggested that I just pay again directly with this app and then get reimbursed by Apple. Unreal! The loss of 3 days of paid service was never acknowledged by this company. Don’t waste your money.

by Eriddich

The web app version of lucid chart can be laggy. I found the performance to be smoother on the iPad, but it still seems less efficient to make edits on this separate device.

Feature request: the experience here could be much improved with better support for the apple pencil. For example, drawing a square would create a box element on the page with the same dimensions. Drawing arrows would be way more elegant than dragging from a box, and then dragging the vertices of the arrow so that it doesn’t overlap with anything else.

Since this is a native app, it has the potential to run more smoothly than on the web. Therefore the experience could be superior here, but its not there yet.

by Skyler13 Qwe

It’s a nice program but without paying the $6/month you cannot have more than 60 objects in one document. This sounds reasonable, until you realize lines count as an object. You could probably find another program that does pretty much the same for free and without the limit. If you are willing to pay, this is probably the best out there, but personally, the subscription isn’t worth it.

by JayBoogieWitThaHoodie

Lucidchart keeps freezing in the middle of typing and won't allow me to click anything. If I try to type it will show up in the text box you type in but not on the chart. The chart's text box will be frozen and unclickable, along with everything else. When I go to back out and save I get the message that it can't save it or something. Not sure why this is happening but seems a review all the way from February 6th says the same thing and it has yet to be fixed. I've only been using Lucidchart for a few days. Not even sure if the developers look at the reviews.

by Jsterks

This is a pretty amazing app considering how much you can do in the free version. It is perfect for what I am looking for it to do with one caveat.

When I try to export my diagram to anything besides PDF format, it makes random things disappear like my network icons or lines. I am not sure if this can be addressed, but if that can be fixed, I would definitely give it 5 stars. A major function is to be able to export these drawings to continue work, but that is not possible for me in its current state. Keep up the good work.

by Jo2jo

Update- in using Lucidchart itself more it’s pretty nice and intuitive as a Visio “lite” type of replacement. What you’re able to do with your finger on the iOS version on iPad is pretty impressive. I was expecting much less or more usability issues on iPad, but it works really really well. There are some minor bugs outside of the actual diagramming functionality, I listed those below initially. However as I’ve said I’m very impressed with the main purpose/functionality of Lucidchart on ipad

(iPad) I’m just starting out on day 1 with lucid, not going so well.
I was able to login to the website with my office 365 login and password, when I hit new document (in Safari) I got a blank type of diagram / page with a zoom scroller but no other options or buttons.
So I figured I would move over to Lucidchart , I try to login with the same login and password that worked on the website, but it keeps saying incorrect (additionally there is the only only the Google and Yahoo buttons in Lucidchart , on the web there is only Google in office 365).
So I go to create a new account with my same login, it says account already exists.

I create a new account with a different email only to find templates doesn’t have a search feature. Will update if it gets better, but may just look for a different Visio replacement on iPad.

by SeattleGlen

I needed a tool to document my home theatre and automation wiring and devices and this app was recommended by a family member who used it at work. I downloaded Lucidchart , prepared to pay for it immediately, but no option was presented in Lucidchart . When I looked on their web site, the subscription pricing options did not show a buy option, so I waited for the trial to expire. At expiration, I was pointed again to the subscription page, and finally figured out that you have to click the heading of a subscription to be offered that purchase option. Most sites simply offer a buy button for each option. Oh well. Lucidchart works pretty well with a rare glitch here and there. I'm impressed with how intuitively it positions and works around your object positioning. Given the sophistication of Lucidchart , I think their pricing is quite fair.

by Y2kovu

As soon as I installed this app it looked like it was going to be a dream to handle. Tap and drag works just fine, doubly so with the iPencil, when placing objects on the grid.

Then I tried to edit the labels on objects. Sometimes you can double tap on the text and start editing. Most of the time it only brings up the context menu. Double-tapping briefly brings up the text editing at the bottom, then brings up the context menu. Single-tap? Context menu. Nine out of ten times when I tried to find the right pattern to tap in so I could FINALLY edit text on an object, I’d end up duplicating it. Multiple times.

I’m sure this is somewhere in the instructions, but I accidentally closed the tutorial two pages in and there’s evidently no way to bring it back up again.

Why is “Edit Text” nowhere in the context menu? That would be so much easier.

by Colorado4eah

Changed my review from a 1 star to 4 star.

Besides my frustration with initial setup and still being charged for basically two accounts.... It is a great program once you get it going. You can to create and design for so many projects it’s un real while being quite easy to use. They have tutorials that are helpful worse case and you don’t need to learn it all to use it and come out with a great idea/presentation.

NOW:

Let me save you the hassle! Create your account through their website on a web browser and not through Lucidchart !! Such a powerful tool with such a big issue.

Org Review:
Purchased the premium option, as for work this would be very helpful. After my purchase it says that my account isn’t a premium account even though I can see I’ve been charged and my Apple ID shows the subscription.

Conclusion:

I was told to create a new account online through the website and sign in through that account ultimately charging me twice.

by Nagadawa

I have used this app for years and have recommended it to my colleagues and friends for sketching layouts for clients etc. I run an iPad Pro and spend 2 hours mapping out a clients building in detail. Once complete I try to back out of the layout and it keeps saying it can’t save to the cloud. After much testing I have found that my app can create documents but can not modify any documents. This has happened with the most recent update. I did try deleting Lucidchart and reinstalling Lucidchart with no luck.

After running the program on a co-workers tablet it works fine so this glitch may be limited to iPad pros since his tablet is not a pro. I tried contacting technical support over this and have been waiting for quite some time and still not gotten a response.

by Wayman26

This is an amazing application!
I read a few bad reviews, that seem to have been created in the past. Not sure what the application did wrong back then,
But if you download this application in 2020 you’ll have an amazing experience. Very well-built, and gets the job done efficiently!
This just became my primary flowchart creation tool for iPad!

by Daveladdjr

I have a couple of example diagrams that I put together in an afternoon, that I’d like to share with your but don’t know where to send the image files.

I can’t talk without a pen and when I really need to communicate a plan, this is the thing I need. Images printed beautifully, too!

by Candymanjl

I’ve used a few apps, this is the best one I’ve used that’s truly cross platform, web, Mac, PC, iOS.

One little bug, on my iPad, sometimes the icons disappear and just show an endless loading icon on the sidebar. So you can’t see the icon you want to drag into the document. You have to exit and reload the document for them to come back.

Seems to happen when changing tabs on the side bar between styles, shapes, and settings. Happens to me every time I use Lucidchart , kinda surprised it hasn’t been fixed yet.

by HardToImpressCTO

This charting tool does it all without the overhead of heavier apps. While WebBased, Lucidchart is completely functional. I have access to larger more establish apps for free and still choose the paid version of this one. Take a minute and get comfortable with it and you’ll find yourself instantly productive any time you need it.