Contact Lucidchart Support
Company Name: Lucid Software
About: Lucidchart is the easiest way to create and view venn diagrams, flowcharts, mind
maps, concept maps, org charts, UML activity diagrams on your mobile
device.
Lucidchart is a visual workspace that combines diagramming, data
visualization, and collaboration to accelerate understanding and drive
innovation.
Lucidchart Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Lucid Software
Verified email
Contact e-Mail: support@lucidchart.com
Verified email ✔✔
E-Mail: support@lucidchart.com
Website: 🌍 Visit Lucidchart Website
Privacy Policy: https://lucid.co/privacy-mobile
Developer: Lucid Software Inc
Privacy & Terms:
https://www.lucidchart.com/pages/tos
12 Most reported problems 😔💔
Buyer Beware I cancelled my subscription in November of 2021. However, Lucid Charts charged me $324 in Nov 2021 and then once again in March 2023. I never used their services even once during the past two years either. Very disappointed with their billing, and customer service.
I cancelled my account and continue to be billed. Please contact me ASAP and stop charging my credit card
i did not approve charge on my credit card,pls contact me,being trying to get a phone number to contact you guys,none available i believ
I DID NOT APPROVE CHARGES ON MY DEBIT CARD PLEASE CONTACT ME BACK AT 870-820-1288
Please reverse my transaction - I did not authorise my account to be debited by 2k
We had a weekend and public holiday in Australia and I missed cancelling my trial period by a day and git charged, I would like to cancel and get the money refunded to my bank urgently please. Kind regards Lalita
Hello, Please help me to extend the free trial for Lucid Chart. I am planning to buy it once we explore the fields.
I would like to get a refund as I only used this app when I was in school and it just renewed by itself this year. Please help me get my refund. Thank you.
I want to cancel and receive a refund. I do not need this app. I only used once and ordered the free app.
Glitchy program. Be wary.
by 8bitCS
Where do I begin. I downloaded this program because of an assignment for my computer science class. I ended up frustrated. I downloaded and bought a monthly membership because this program claim to support Visio and can export Visio files.
That is wrong. I tried exporting both VDX and VSDX. VDX didn’t work with any viewers I was using. VSDX didn’t even work and ruined my flowchart. I trusted that it would work cause of the extension and it looked right before exporting only to find out it deleted somethings on my flowchart leaving things blank or the text/shape was messed up.
Let’s just say I wasn’t happy as I had just turned my assignment in and tried to open after I turned it in (I had no problem before exporting and it was close to the due date) and I ended up getting a horrible grade for the assignment that I dedicated several days to doing. Be wary of this program as the Visio function is quite iffy. Wasted $9+ for something that didn’t work as a broke college student. :/
ALSO: I redid my whole flowchart thinking maybe it just didn’t import well. Nope, still had the same problem. So, I’m left with a less than outstanding grade. :/
Often will not save & glitchy & poor customer service
by Vdegraff232
I’ve been using this app on my iPhone for about two months. The app frequently will not save changes and this causes loss of work. Very frustrating. The app also is glitchy. It is difficult to move shapes around the screen. I pay monthly and last month, although I was timely charged my monthly rate, Lucidchart converted me back to a free account for 3 days until they worked out their billing/payment issue with Apple. The customer service rep I spoke with suggested that I just pay again directly with Lucidchart and then get reimbursed by Apple. Unreal! The loss of 3 days of paid service was never acknowledged by this company. Don’t waste your money.
Misleading and a waste of time
by IPADMAN4
The pro subscription is misleading because it does not allow you to access all of the templates, and cuts you off from creating more documents. I purchased the Pro version and It’s been a huge waste of time. Whenever you attempt to access a template or create a new document it prompts to say that you you can’t create anymore free documents without upgrading to the pro version. I already have the pro subscription so there is no other upgrade to get. This app has been a complete waste of time. In addition, they offer no support to even attempt to help subscribers to fix this.
**Buyers beware****
Have a Problem with Lucidchart? Report Issue
Why should I report an Issue with Lucidchart?
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- If you are a Lucidchart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lucidchart.
