Contact Lucidchart

Contact Lucidchart Support

Published by on 2023-11-30

About: Lucidchart is the easiest way to create and view venn diagrams, flowcharts, mind
maps, concept maps, org charts, UML activity diagrams on your mobile
device. Lucidchart is a visual workspace that combines diagramming, data
visualization, and collaboration to accelerate understanding and drive
innovation.



How to Contact Lucidchart Customer Service/Support

Lucidchart Contact Information

Listed below are our top recommendations on how to get in contact with Lucidchart. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Lucidchart. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Lucid Software



Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: Lucid Software Inc

E-Mail: [email protected]

Website: Visit Lucidchart Website





Privacy & Terms:

https://www.lucidchart.com/pages/tos

https://www.lucidchart.com/pages/privacy




Reported Issues: 12 Comments

4.7 out of 5

By Michelle Govindaraj

1 year ago

Buyer Beware I cancelled my subscription in November of 2021. However, Lucid Charts charged me $324 in Nov 2021 and then once again in March 2023. I never used their services even once during the past two years either. Very disappointed with their billing, and customer service.

By Joanne Leimbeck

1 year ago

I cancelled my account and continue to be billed. Please contact me ASAP and stop charging my credit card

By Ayodeji Akinduro

1 year ago

i did not approve charge on my credit card,pls contact me,being trying to get a phone number to contact you guys,none available i believ

By STEPHANIE HOWARD

1 year ago

I DID NOT APPROVE CHARGES ON MY DEBIT CARD PLEASE CONTACT ME BACK AT 870-820-1288

By Inge Oosthuizen

1 year ago

Please reverse my transaction - I did not authorise my account to be debited by 2k

By Lalita Khan

1 year ago

We had a weekend and public holiday in Australia and I missed cancelling my trial period by a day and git charged, I would like to cancel and get the money refunded to my bank urgently please. Kind regards Lalita

By Abhay Solapurkar

1 year ago

Hello, Please help me to extend the free trial for Lucid Chart. I am planning to buy it once we explore the fields.

By Pamela Cruz

2 years ago

I would like to get a refund as I only used this app when I was in school and it just renewed by itself this year. Please help me get my refund. Thank you.

By Mary Madison

2 years ago

I want to cancel and receive a refund. I do not need this app. I only used once and ordered the free app.

By Shadow2224990


Good but not worth a monthly subscription

You must be smoking some expensive crack to want to pay a MONTHLY subscription for this. If you have Microsoft word you can fine similar functions there and there are other free services as well as cheaper options. This app doesn’t even work effective all the time. I constantly find text issues like it duplicating on the same line, only allowing me to write over it but not deleting the old text, and other issues with the shapes. It seems like a good app and I would deal with it and even pay a couple bucks for it but the basic package is 5.99 a month. That’s more expensive than most of my software subscription basic packages and they actually bring new things and content to the table every month. The whole thing is to glitchy to justify such an outrageous continuous cost for something so basic.



By 8bitCS


Glitchy program. Be wary.

Where do I begin. I downloaded this program because of an assignment for my computer science class. I ended up frustrated. I downloaded and bought a monthly membership because this program claim to support Visio and can export Visio files. That is wrong. I tried exporting both VDX and VSDX. VDX didn’t work with any viewers I was using. VSDX didn’t even work and ruined my flowchart. I trusted that it would work cause of the extension and it looked right before exporting only to find out it deleted somethings on my flowchart leaving things blank or the text/shape was messed up. Let’s just say I wasn’t happy as I had just turned my assignment in and tried to open after I turned it in (I had no problem before exporting and it was close to the due date) and I ended up getting a horrible grade for the assignment that I dedicated several days to doing. Be wary of this program as the Visio function is quite iffy. Wasted $9+ for something that didn’t work as a broke college student. :/ ALSO: I redid my whole flowchart thinking maybe it just didn’t import well. Nope, still had the same problem. So, I’m left with a less than outstanding grade. :/



By vdegraff232


Often will not save & glitchy & poor customer service

I’ve been using this app on my iPhone for about two months. The app frequently will not save changes and this causes loss of work. Very frustrating. The app also is glitchy. It is difficult to move shapes around the screen. I pay monthly and last month, although I was timely charged my monthly rate, Lucidchart converted me back to a free account for 3 days until they worked out their billing/payment issue with Apple. The customer service rep I spoke with suggested that I just pay again directly with Lucidchart and then get reimbursed by Apple. Unreal! The loss of 3 days of paid service was never acknowledged by this company. Don’t waste your money.




Have a Problem with Lucidchart? Report Issue

Leave a comment:




Why should I report an Issue with Lucidchart?

  1. Pulling issues faced by users like you is a good way to draw attention of Lucidchart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lucidchart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lucidchart.


Stop Ridiculous Charges.


Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

Get Started now →



Most Popular Apps in Productivity