Contact Lucidchart Support

by Shadow2224990

You must be smoking some expensive crack to want to pay a MONTHLY subscription for this. If you have Microsoft word you can fine similar functions there and there are other free services as well as cheaper options. This app doesn’t even work effective all the time. I constantly find text issues like it duplicating on the same line, only allowing me to write over it but not deleting the old text, and other issues with the shapes. It seems like a good app and I would deal with it and even pay a couple bucks for it but the basic package is 5.99 a month. That’s more expensive than most of my software subscription basic packages and they actually bring new things and content to the table every month. The whole thing is to glitchy to justify such an outrageous continuous cost for something so basic.

by 8bitCS

Where do I begin. I downloaded this program because of an assignment for my computer science class. I ended up frustrated. I downloaded and bought a monthly membership because this program claim to support Visio and can export Visio files.

That is wrong. I tried exporting both VDX and VSDX. VDX didn’t work with any viewers I was using. VSDX didn’t even work and ruined my flowchart. I trusted that it would work cause of the extension and it looked right before exporting only to find out it deleted somethings on my flowchart leaving things blank or the text/shape was messed up.

Let’s just say I wasn’t happy as I had just turned my assignment in and tried to open after I turned it in (I had no problem before exporting and it was close to the due date) and I ended up getting a horrible grade for the assignment that I dedicated several days to doing. Be wary of this program as the Visio function is quite iffy. Wasted $9+ for something that didn’t work as a broke college student. :/

ALSO: I redid my whole flowchart thinking maybe it just didn’t import well. Nope, still had the same problem. So, I’m left with a less than outstanding grade. :/

by Vdegraff232

I’ve been using this app on my iPhone for about two months. The app frequently will not save changes and this causes loss of work. Very frustrating. The app also is glitchy. It is difficult to move shapes around the screen. I pay monthly and last month, although I was timely charged my monthly rate, Lucidchart converted me back to a free account for 3 days until they worked out their billing/payment issue with Apple. The customer service rep I spoke with suggested that I just pay again directly with Lucidchart and then get reimbursed by Apple. Unreal! The loss of 3 days of paid service was never acknowledged by this company. Don’t waste your money.