Contact Planner 5D Support

by Hsmahr

UPDATE AT BOTTOM. 0/5 stars. I wanted to love this app but it was glitchy and bogged down my entire phone. My phone is new and never had any issues before I used this app. Anytime you try to move a piece of furniture or wall it does not respond as if you haven’t touched anything, and then 30 seconds later will appear somewhere else in your design. My phone was not responding in the same way after I closed the app for a minute after. I even restarted and redownloaded the app with no luck of a fix. I cancelled my trial and was still charged 60$. After reaching out to customer service 3 times through the app and email, no one has been able to help me. They keep directing me to different people and make me jump through hoops and keep avoiding the topic of a refund. Im so disappointed and upset that I paid 60$ for a crappy app I will never use. 0 stars. UPDATE: once again, they contacted me in response to my review stating that I can contact them for a refund which I have already done multiple times with NO HELP. What’s the point of customer service if no one will help?

by KOM Lover

To start: I accidentally signed up for the year membership and paid $65 dollars, and when I reached out to customer service asking to please change my plan to the monthly one (I only need this app for 1 month) they said they are unable to do so because there is no feature available to change your subscription. I call BS on this one, because if you can design an app like this, surely you can add a feature to change people’s memberships. There is no way to change your membership on your end, and apparently no way for them to change this on their end.

Secondly, the app is hard to use, and is not very intuitive. In order to add any item into the room you’re designing, you need to scroll through hundreds of examples without a way to search. Every time you place an item, you must scroll back through those hundreds of examples in order to find a matching set. It is very tedious, and in my opinion not worth it. Much better to just buy SketchUp.

by CheekyLeaky333

I have had this app for about 5 years; I don’t remember how much it cost, but it been worth every penny to me. I’ve enjoyed it almost daily. I actually designed my home using this program and it’s at the architect at this very moment getting an official rendering. I casually updated the app tonight as I’ve done numerous times before and am horrified! WHAT HAVE YOU DONE?! Almost all of the doors and openings in all my plans are messed up, going the wrong way, and will not even go to where they were/supposed to be if I try to fix them. There is also absolutely NO REASON the doors and other items should be so sensitive to sizing changes with a light touch one way or the other. If you are planning for a 30 inch door (plus 4 inch trim on each side) for a total of 38 inches, for example, it is very important that it stays that way. But if you try to move something it’s way too easy to change the size on the object and then you don’t know what size you have it at. This is annoying and ridiculous, frankly. I am so disappointed in this latest update. Is there a way to get all my years’ worth of plans fixed right? Or even better, get my app back to the way it was before the update? I was using it just today...all fine and great...updated it...DISASTER!