Samsung Smart Washer Reviews

by Igreenlife

So I spent over 20k decking my house out in all the “latest and greatest” Samsung smart appliances. I wish I had read these reviews first because literally none of it works I have a fridge, range, hood scoop vent, washer and dryer and nothing connects properly - I have 5 different Samsung apps all of which require accessible sign ins (almost every time I change screens) and I can’t get anything accept the driver to connect. The range temporarily from time to time but washer and dryer and hood vent never have waste of 25k

by Rosaura Canales

They connecting is bull and the self diagnostic work kinda. When u line it up to the green and red , SamsungSmartWasher gives up and just shows a picture if that’s what’s on the washer . If they just had the different emotions that indicated how the washer is on the manual, that would have been way better.

by Arjun12

SamsungSmartWasher is terribly designed it does NOT work as the devices keep needing to be re paired to the software . I hope samsung took the team that designed this behind a barn and shot them . HORRIBLE brand experience.

by Bjg6a1

Read all the one star reviews. SamsungSmartWasher fails on all levels (as it doesn't work)

by Kevinengle2000

Makes you sign in every time you change screens even if you check stay signed in SamsungSmartWasher is absolutely worthless

by Wyhhsgsg

Completely worthless. What would be nice? Finding the appliance. If that worked, then a notification that you've forgotten to move clothes to the dryer.

by Ihatewastingmoney

Genuinely surprised at how advanced Samsung can be as a developer but how lacking they can be in software. Their app is garbage, simply describing the exact same thing as the Washer and Dryer manuals say themself. They skimp on putting ANY tech in the washer and dryer screen, and expect you connect it with a poopy stinky app like this, good luck.

by Joey Joe Joe Jr. Shabadoo

SamsungSmartWasher works about as good as my new dryer. Both are broken. If SamsungSmartWasher isn’t ready for prime time, just pull it and fix it. Virtually everyone has problems with SamsungSmartWasher. Please fix it and also please make better products. Thx.

by Drocks361

You would get more use out of SamsungSmartWasher if it had a fake aquarium as its feature. This is just bad design. It will not connect to the wifi, even though my model does have the connectivity. SamsungSmartWasher support is no help as well. It is a useless app.

by McPrib

Not working and the instructions are TERRIBLE! The instructions in the manual, also not helpful. When you click "app support" it takes you to a site that's in Japanese with no prompt to select language.

by Satanbagel

I saw the other reviews and figured hey maybe I can still try it out. Nope. Complete waste of my time. I have a fairly new model washer and SamsungSmartWasher doesn't work with it at all. It won't even allow me to connect because it says to "download the Samsung Smart Home app"; which my washer isn't compatible with. PLEASE FIX THIS SAMSUNG, this is what's making consumers not want your products. It's ridiculous.

by Mister CCC

Having to carry my iDevice up to the washing room to activate the "Smart Control" button on the washer or dryer is stupid. Samsung doesn't get it. The device is useless for a gas dryer -- it is monitor-only, which makes no sense for indoor use. What could I possibly do with SamsungSmartWasher that I couldn't do 50 feet from here at the dryer's front panel? Blow the house up? Maybe someone at Samsung will get a clue and make SamsungSmartWasher have some useful functionality.

by TresJolie214

I rarely write reviews, especially negative ones, but this one deserves it. Pairing the washer and dryer is quite a process and once it’s done it says “[appliance] power off or smart connect disabled,”although I’m standing right in front of the appliance that is both on and has smart connect enabled. Haven’t been able to get passed that so I can’t even speak to any functions it is supposed to have. FYI: I’m very tech savvy so this isn’t a user error.

by John Gettler

The notifications never worked, but you go proactively monitor the progress of the washer and dryer cycles. Now they “updated” SamsungSmartWasher to not monitor at all. They completely removed the only useful part of SamsungSmartWasher . No other app they make connects to my washer and dryer. Never buy a “smart” washer and dryer from Samsung. They don’t give a rip about this part of their business.

by Owl Thomas

Just for the record, I AM able to sucessfully connect my devices to both my washer and dryer. SamsungSmartWasher still gets only one star, as it works so poorly, it's frustrating. None of the controls actually work, and while the timer does display, it never alarms, regardless of the settings I choose. The one star is for what appears to be great potential. If only it did what it purports to. Did I mention it 'forgets' the WiFi connection on a regular basis?

by Baratian

SamsungSmartWasher in iPhone X appears to be bad design and graphics and fonts merged together I was unable to read it clearly. SamsungSmartWasher has less information as an app than manual ( that’s also a problem ) the product has no specific details so you can connect the device with. Mostly elementary mistakes in design that appears to be such low quality of design and money wasted.

by Everytime....time

Loved my washing machine until their employees were sent to change washer top as it was said to be able to come loose and cause bodily harm..... now everytime I wash a load of clothes they come out with trash particles on them..... tried to send pictures of items but unable to contact Samsung..... why couldn’t they have sent experienced people..never had that problem before......now can’t even send my review.........

by Masterbrater

I called support as soon as I got the washer Sept 6 ,2017 but no reply at all since my multiple attempts except a chat session which resulted in rebooting the machine and following instructions that were in the handbook as if I didn’t try that.

Issue is still not resolved and dealing with horrible support for all of their devices including their cellphones is not fun.

Do not buy. Go for anything else. Not worth it.

by Fish Margie

This is my 2nd Samsung washer & dryer. My clothes are very clean & whites are white. Use sanitizer for whites & heavy for dirty jeans. I use best laundry detergent Persil ... never bleach For white I use an extra Pod with detergent. Love my clean clothes

by Cord100

I was very impressed at how SamsungSmartWasher worked in combination with the customer service staff to resolve my problem without the need for a repairman. SamsungSmartWasher made the situation much easier to navigate.