Handy.com Reviews

by 1Seniormaam

I wish I could give zero stars. They sent a guy to do a job and when he arrived he looked around my house took pictures of the job and told me he could not complete the job because he needed more supplies. He stated if he went to the store to buy supplies it would use all of the time I paid for. I offered to purchase supplies but he said I would probably get the wrong thing. He scheduled an appointment with me to come back two days later and did not show at the appointed time. He texted me an hour later and said he had car trouble and apologized. He rescheduled for two days later. Again he did not show. I made a complaint on Handycom and asked for a refund since the work was not done. They refused to refund my money because he said he showed up and left after 20 minutes and they had to pay for his time. I sent another correspondence saying I was not satisfied with their response, then they said they would not refund my money because the additional appointments he made with me were not on their platform and he was an independent contractor. I asked to speak to someone over the phone (that do not have their number listed as they prefer to communicate via email). When I was contacted by phone I was told they would not refund my money because it was my fault that I did not have the supplies the guy needed and the subsequent appointments were not made on their platform. DO NOT USE Handycom. They have allowed this guy to scam me and will not refund my money!

by SRR8675309

So far in the 6 weeks I have used Handy, not a single scheduled appointment has shown up for the actual booking date. They magically ALL have had an emergency 30 minutes before the scheduled time and cancel. (Please know, more than one week there were 2 cancellations in the SAME week) Then the service rescheduled to another day only to have that person cancel as well. Or reschedule for 2 days before the next scheduled cleaning. When someone finally showed, he spoke zero English. (Was a good worker and very nice, could only communicate through google translate)
There is ZERO support. You can only Email, and they do not call you back. After being incredibly frustrated week after week, i asked why there was no phone support, they said they didn’t offer it. They will however, charge $99 to cancel a service that they have yet to provide. I’m more frustrated with the amount of time I’ve spent planning a day to be home only for no one to show up. They told me today, that everyone is an independent contractor, they can cancel anytime they want. There is no way to tell if someone is actually in my area on the day I book it, or even if they live near here. Meaning if they pick up 2 jobs on the other side of town this one gets cancelled. I have no idea how this company has been allowed to take advantage of customers like this.

by BLUWOLF008

THIS IS THE WORST COMPANY PERIOD. I recently bought a greenhouse through wayfair and did the “expert assembly” because it seemed easier. My first appointment, a dude showed up and asked where the other professional was…. I didn’t know there were two people who had to come for the job… and he left. I had to reschedule a week later and two people came and did the work. My bad actually. They did half the work because Handy has a 4 hour time limit apparently. So I had to get another appointment and the same problem happened as the first one. The worker even told me that Handy was a scam and to never use it again! I had to reschedule for two days later (still waiting for this) and I specifically requested for two professionals. Only one popped up on my app and i had to go back to their stupid customer service to let them know. The guy told me that two professional will be there by tm and I just need to wait. Bottom line, this company makes everything long and tedious. I’m doubt they will give me a refund and I can’t even call them BECAUSE THEY DONT HAVE A CUSTOMER SERVICE NUMBER!!! THEY KNOW PEOPLE WILL COMPLAIN SO THEY DONT HAVE A NUMBER. HANDY IF U READ THIS U CAN IMPROVE UR TRASH SERVICE BY ACTUALLY MAKING A NUMBER THAT CUSTOMERS CAN REACH YOU AT. Just don’t use them at all! After this greenhouse is built, I promise u I will never use Handycom ever again!

by Mash_motifs

Beware: when scheduling a cleaning you are not “booking” a cleaner. You are asking that a cleaner will pick up your job. The “booking confirmed” email doesn’t actually mean what it says. If no cleaner picks up your job, no cleaner is showing up. But Handycom never tells you no one has picked up your job. Big party? Airbnb turnover? Good luck. Their “help” line is an email address (or snail mail. HA!) where a new person responds every time you message them. You have to re-explain the issue every time in the hopes that whoever will respond gets your issue and will help. Which they didn’t. A $10 credit does not make up for the fact that my rental wasn’t going to be cleaned and the only way I found out was that I checked Handycom 2 hrs prior to make sure I had booked a cleaning.
Additionally, they rescheduled the cleaning that wasn’t going to happen for a later date. I canceled my membership prior to this cleaning, but was still billed the $140 bucks for it! Again, the only way I realized that canceling my membership did not cancel the cleaning was that I got a notification 2 hrs before that the cleaning was going to start... at the house where I had Airbnb guests at the moment.
Handycom is just a glorified dating service that matches you to a potential cleaner. No guarantee of service or reliability. And good luck trying to get a refund.

by FionaGrace88

My first appointment was rescheduled due to a pro calling off... one hour before my Appointment. You’re charged $100 of you cancel but if they cancel they just throw u a $10 credit and barely an apology. My first pro was 30 min late and didn’t do half the things I had asked and listed. I couldn’t cancel bc I signed for 6 months and they charge $100 to cancel which is ridiculous. My most recent appointment was a joke. The pro said he showed up and that I never answered. No one rang my doorbell and when he did contact me it was 30 minutes after our scheduled time and I had to leave for work. After going back and forth with customer service for days they finally rescheduled my cleaning. Then they rescheduled AGAIN! Only one hour prior to my appointment. This experience has been nothing short of a headache and constant disappointment. I told them I was done with their cleaners bc it’s too unreliable and i would like to trade for one of their handy men to come fix something for me. They said no and they would only give me
50% of my money back. I am a general manager at a restaurant and I would never dream of treating paying customers like this. I’ve already spent a few hundred dollars and have nothing to show for it but two unsatisfactory cleanings and a ton of rescheduling in their end. To think I was going to have my family sign up! They would have been so upset with me getting locked into this horrible company.

by 312homeowner

Handy seems like the answer to all homeowners, apartment dwellers and anyone who isn’t handy and just needs a little help around the house. Let me be clear: IT IS NOT. I bought a package of three 3-hour cleanings for my new 3 bed/2 bath owner’s unit spread across two floors. When the gal got here, she said her instructions via Handycom were to clean the first floor, which was designated a 1 bed/1 bath (it is not). She said she doesn’t get paid by the hour, only by the scope of the place, showed me how much she’s gets (only 30% of the billing), so the other floor didn’t end up getting cleaned. LET ME ALSO BE CLEAR: I put the blame squarely on Handy. They sold me something that could have never been carried out as promised based on the way the company contracts with service workers. When I reported the issue to Handy (via email bc they ONLY communicate to this way with customers) they offered me a $5 refund for a bill that was hundreds of dollars.

And my final point: Handy’s own site references something called “The Happiness Guarantee” and that if the service / experience wasn’t up to par they’d “make it right.” I don’t call $5 making it right. Neither do I think Handy’s customer service actually cares bc they still have not responded to my latest email. I was sold a bill of goods. DON’T make the same mistake as me.

by IlsaTheJoe

First off it’s impossible to cancel your subscription so if you’re not 100% sure definitely do not sign up for one. I signed up for six months of cleaning because I’ve been working a lot and haven’t had the energy to clean lately. Every single time there has been a problem. From late cleaners, to cleaners getting lost, to being canceled on last minute. This past time a woman never showed up to my house but they still charged me because they said that she was “in the area” she never rang my door though. And she made up a lie that a man told her to get out and no one by name lives there when my full name is literally the first name on the mailbox? So anyways I emailed for a refund and they said sure just reschedule and we will only charge you for that one so I did. And I ended up paying for both. They refused to issue a refund for the first woman even though that is what they offered. After back and forth emailing for two weeks straight they finally offered me 50% back. Wow. Thanks a lot. I paid for a woman to come to the “area” never make it to my actually address and then make up a story about a scary man who told her to leave. So then I tried to cancel and like I said at first, nope it’s impossible. Don’t get involved with this company. There are way better more well-run companies in Chicago.

by Pjoc49

I said in Handycom to skip my cleaning 2 days before the scheduled cleaning. The day before I saw they had assigned a pro to come. I messaged her telling her not to come as I wouldn’t be home and had canceled it. She said I had to go through Handycom which I had. Well, my Handy tried to charge me for the service I didn’t get and had canceled. They said I didn’t cancel it! But they want my credit card info because it has changed since I last used them probably 2 years ago because we have done so much remodeling in our home and couldn’t have them come). I want to cancel my service with them and they won’t let me! Believe all the bad reviews you have read. I’ve had the same complaints. I’ve had pros complain about the rating I gave them, too because Handy won’t pay them the full amount if the rating isn’t high enough. They get paid very little as it is. And they send pros that live an hour away to my home! This company sends me emails everyday asking me to update my billing information so they can charge me for a service I didn’t receive! They also won’t let me cancel my plan. I’m basically kicked out of my app until I let them bill me. I still have someone scheduled to come every month that I have to go in and cancel. And that didn’t even work last month! Don’t use this company!!!!!

by Cherierobinson

I hired someone to come clean my house. This girl shows up 20 minutes early and clearly seems confused regarding the Handy requirements that she’s to follow. As soon as she started vacuuming and mopping first, I knew this wasn’t going to go well. She proceeded to “clean” my house but I didn’t know she was mixing up her own cleaning concoction that included powder bleach. She then asked me if I had a toilet cleaning brush she could use because she refuses to transport one in her car...toilets did not get cleaned. She placed every single item of laundry in my laundry room in the washer and left it there but didn’t tell me. She used a paper towel to clean my stainless steel refrigerator and left swirl marks on my brand new refrigerator. Her bleach mixture stained/bleached my carpet and my shower curtains and she left this solution on all my countertops...didn’t even wipe them down! The list goes on! Handy has done nothing but given me a $20 credit which is a joke compared to my damage. I’ve asked to cancel and they want to charge $99 to cancel. Today I get charged $183 and discover there’s someone scheduled to clean my house tomorrow! No,no, no!!! So I pay the $99 cancellation today plus get charged $15 for canceling less than 24 hours plus $183 for a cleaning that I got charged $15 to cancel but they want to apply it to a “future” appointment!! Good Lord! Don’t go through my nightmare, just don’t even sign up with this company!!

by Patient And Vigilant

All of the negative reviews are spot on accurate with what you will experience. And yes I find myself not able to cancel unless I forfeit ~$90. So I changed cleaning to weekly hoping they can find someone to come and clean. Each week I go through one of these 2 scenarios. Either Handy reschedules until they issue a credit for the service or, and this has only happened twice within a few months, I have a scheduled cleaning person and they don’t show. The vigilance part is you need to text, call, and report straight away. I have always received my $ back thus far but would really like to have my house cleaned. I do see help wanted signs everywhere due to Covid so certain Handy is struggling as well. I’m glad I always get a refund. Maybe by the time my contract is up next year I will have found a cleaning person. Wish me luck. Handy should allow cancellation without fees of contract if no cleaner available after a few months. The constant struggle was not what was agreed upon when signing the contract. Follow up. I received a reply email from Handy apologizing and requested to please send my complaint to an email for assistance. I did. The reply was in short “sorry for the inconvenience but you agreed to the contract and will be billed the $90 if you cancel before your annual contract is up”.

by Handydisastsr

Do not use this service! I have scheduled numerous times. Every time, I make sure I’m home in time for the scheduled cleaning. I consistently get a message that the pro cancelled. Yet, the pro was never assigned. It’s extremely frustrating and ties up your schedule. Today. They assigned a pro and after an hour of waiting she was a no-show. This was the second time this has happened. I don’t usually give a negative review, but this is outrageous. They either cancel at the last minute, day of, so you have zero time to get someone else to clean and it’s usually when you have an event and you’re counting on your house being cleaned. If that doesn’t happen, they schedule a pro and the pro never shows up. I called the pro and she knew nothing about it. This entire company is poorly managed. They think giving a $10 discount for their constant mistakes and poor management will replace the time you wait and the predicament they put you in when they cancel at the last minute. I’m reasonable. I understand that things happen. I’ve given them many chances because I run a business a know that people are not dependable. This is outrageous. Unless you have a leisurely schedule and lots of time, don’t bother with this service. You’ll consistently get a false email saying g the pro cancelled at the last minute when in fact a pro was never assigned.

by Gagsuusggshsjs

On my first attempt, they cancelled with less than an hour before my scheduled time. They state they will not cancel with less than 4 hours notice, which is apparently not true. When I was able to reschedule, their worker broke my bed.. twice. The second time ruining it. I called to get a replacement while he was supposedly calling Handy. He stated that someone would be contacting me within 24 hours and I would have 2 workers next time. No one reached out. I decided to get a refund. It took weeks to figure out how to manage this as there is no direct way. They initially would not do a refund and tried to just offer to have 1 worker come out, which I declined and finally got told I could have a refund, but it is going to take 3-4 weeks to get. When I told them this was unacceptable and kept pointing out how it was their worker who ruined my bed and I should not have to wait over a month for even the most simplistic result, they continued to refuse any sort of actual help or compensation. Finally, they told me I was banned from the service. I had no intention of ever using them anyway, but the fact their answer to solve the problem is to withhold my money and ban me without any consequences for the person who caused all this to start just shows how unprofessional they are. After multiple exchanges, nothing has been resolved. This is truly a horrible service.

by DannieMarie8

I hired a “professional” through the Handy app to hang wallpaper on one wall in the nursery. This “professional” had only hung wallpaper ONE TIME in her life. Did she admit this before the job? Nope. Partway through? Nope. Not until $616 of wallpaper had been ruined, glue somehow spread on parts of the ceiling, glue all over my stone floors and electrical outlets, glue all over my ladder. Only then did she give up hanging the wallpaper and say “sorry, I don’t really know what I’m doing.” How did Handy respond when I emailed them? Perhaps a refund for the service I didn’t receive (the professional left me with a little over half the wallpaper hung using MY blue masking tape, falling off the walls, not cut correctly or anything. The glue covering both the front and back of the wallpaper. Falling off the walls. I have photos.)? Perhaps an offer to send out a replacement professional to do the job I already paid for? NOPE. They just said it’s not their fault. They LIED about vetting the professionals. Lied about the Handy Guarantee. Their solution? $100 credit within Handycom for the next service I book. Yea. Like I’m ever going to use their app again 🙄 They scammed me out of the money for a service I didn’t receive. Now I’m out the cost of the wallpaper and must repair my ceiling, walls, and stone floors just to get back to where I was before I hired through Handy. And my baby is due in 3 weeks. They royally screwed me over.

by German_girl_with_curls

I had a horrible time with Handycom last year. I was living in Washington state, and I could only ever get one house cleaner in particular to show up for booked jobs. The rest would not show up, not reply to my messages, and one guy even started the job and collected the money but never showed up to my apartment. I swore never to use Handycom again, never. Then, my husband and I moved back to Denver, and I am finding myself needing cleaning services once a month again, but all of the local cleaning companies here are incredibly expensive, and I just don’t trust any of the other apps because of my previously bad experiences with this one. Well, I got an email to receive a one time cleaning at a set price, and I thought surely there’s no harm here, I’m not locking myself into a plan. Well… I am sitting here as I type, messaging the housecleaner 30 minutes later, asking if she’s going to show up. I have already emailed and asked for a refund, and hopefully they will comply this time since I am not locked into a contract.

I’m just mind-blown at how unreliable the Handy cleaners are how difficult Handycom has been historically, especially if you are locked into a contract and then getting screwed over by the cleaners not showing up. The one cleaner who did show up for me was amazing, and I was sure to tip her incredibly well every time.

This really is the last time…

by Neo031162

I booked a cleaner to help me get my house ready to list for sale at 8am. I took off of work, sent my two and four year olds to the grandparents, and had my realtor coming at 3pm to take photos for the listing. There was 0 communication from handy in the days leading up to the booking checking if I had any needs or questions, or confirming/reminding me of the appointment. It never told me exactly who was coming to my house either. Then at 7am on the day of the appointment, I got an text that their “pro” had called off at the last minute. They had automatically rescheduled my appointment for 8am on Easter Sunday. I told them this wouldn’t work and I needed someone today. They couldn’t provide anyone, so they gave me a $10 credit, and refunded the $241 for the cleaning as credits to my handy account rather than to my bank account. I had to ask them again and they did finally refund to my bank. You can only email them never call. Handycom says to expect a response within minutes but it’s more like hours or days and the auto response says they’re having longer than expected response times. Truly terrible.

The icing on the cake was the bot that rescheduled me for Easter morning. Facepalm.

My experience was so poor, I will never use this service again. Handy had a few chances to make things right when things didn’t work out, and made the wrong choice every time.

by Gardeviance

Handycom doesn’t correlate needed services to actual capabilities of service providers. I had bought two packages from Costco which included mounting of two separate TVs as well as running lines inside of walls. When the service provider arrived, which by the way was 2 1/2 hours late, they did not know how to run the wires in the walls. In addition to this, they didn’t know how to even attach the TV to the mounting bracket. I had to show them and actually use my own tools, and time to show them how to do it. Obviously this application does not do enough direct correlation and now I have to seek refundFrom Costco and at the same time pay the service provider separately for the work that he did actually do which was just mounting a single TV instead of two. It’s just going to be a rather unfortunate experience both for me, the provider, Costco and now handy as well.

Update: I received a reply that states essentially, thank you for this reply and we want to help all you need to do is contact us. Seems so strange to me. I’ve just spend several minutes on your own internal feedback location (no one contacted me) and then again here on apple (which is public and now, they reach out). Speaks to the culture and real motivation. I won’t be using this service again until I hear from a trusted source it’s fundamentally changed it’s focus away from scaling and more toward quality

by Tlow12

I should have read the prior reviews. DO NOT BOOK ANY SERVICES THROUGH Handycom!! We booked a deep cleaning service. They quoted us around $200 for the job and we pre-paid. The cleaning company then came out to our home and said they had no idea how big the house was and charged us an additional $800 for the job. I clearly stated the size of the home in my request. Handy didn’t even bother to respond to our email regarding the issue. They don’t even have a customer service phone number to speak to a live person. The cleaning company did a good job but we certainly paid more than originally quoted. We have a second job already booked with Handy today to have 2 painting pros come out to complete an interior paint job. We clearly said the job was for 3000 square feet of work and Handy recommended two painters for 6 hours of work. We clearly stated that we needed a ladder 10ft or larger and we would be providing paint. We paid close to $1500 for this job. So far one painter has showed up and she said she doesn’t typically do painting and did not bring tape, tarps, or a ladder. There is absolutely no way one person with no paint supplies can complete this job. Of course I have received no response from Handy after repeated email attempts (because they again, don’t have a live person to speak with). We will be disputing these charges and warning every person we can of what a scam Handycom is.

by Kat_SWG

Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through Handycom they charged her a $145 missed cleaning fee (essentially the cost of the service). I was refunded but disgusted with how they treated my pro. She quit the service. Because I had a balance on my account, I rescheduled a cleaning. The new pro didn’t show, and when I reached out to her through Handycom , she said she had come into contact with someone with COVID (100% the right thing to do). She had notified Handy, but they had never rescheduled or notified me. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). I canceled my plan and requested a refund for the almost $300 in my account through Handycom and have heard NOTHING. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. I have been ghosted by a company that has $300 of my money. I’m at a loss of what to do, but I will continue to try to get that money back no matter what. DO NOT USE Handycom.

by Bethster513

I put in a request for some yard work. I was provided one person and from his description i gathered he was not a lawn care person but more of a tile/carpentry guy. I decided to just go ahead and book him as my job was weeding and didn’t require an expert although it led me to believe this organization doesn’t have many pros to pick from. Then 5 minutes before his Friday morning scheduled arrival time he cancelled and Handy sent me a notice that they could have someone there on Monday. And then there was a ‘cancel booking’ button. I decided I would just weed the yard myself over the weekend. I thought that was the end of it until Sunday night I noticed I had a notification that a different pro was scheduled to show up Monday. Since I had cancelled the booking I was like “what the hell?” So again there was a cancel button on Handycom . So again I clicked “cancel booking”. Again I didn’t think anymore of it until some dude shows up at my house Monday morning to pull weeds. I had already done the work and cancelled the booking so I told him to leave that I was sorry and that I had cancelled the booking and he should have been notified. Bottom line: handy charged my credit card $83 and told me sorry there was a misunderstanding and that I could have a $10 credit on my next booking. Sorry Handy, there won’t be a next booking and I’m going to fight this. I strongly urge you to not use Handycom or their services.

by JosieMonB

While my pro did a good job, I was disappointed in the overall experience. I scheduled to have my children’s swing set assembled, the first appointment I paid for two hours, the gentleman could not finish and explained it was a two person job. I really liked how well he worked, so I asked if we could schedule again and how many hours, he said two, so I scheduled another two hour job and notated that it would take two people. The gentleman arrived promptly on the second appointment and began to work, but rather than two hours, it would take him four and a half hours, and he still didn’t finish due to nightfall. The gentleman explained that the company was supposed to assign a second person whom never showed up, and he would have to come back. I asked if I could schedule him again he said yes and it would only take 30 minutes to an hour to finish. However, I would later have to compensate the pro for the extended time( understandably). I didn’t realize that I would end up paying a total of $533 in total so far and the job is still not complete. I had to cancel the third appointment because it was for a minimum of two hours and it will only take thirty minutes and daylight to finish. The swing-set did not cost as much as I’ve paid for the service.

by Pietroreviews

I purchased a bi-weekly cleaning service through Handy, and the first impression was not unsatisfactory, or insufficient at the least it was simply non-existent. First impressions are everything in Handycom services industry, and quite frankly I think I have to label Handy a Scam. I was charged for a service that was simply not delivered. The cleaning “professional” was scheduled to arrive and on tracking their arrival they just seemed to never move on the map. So I waited, and waited and then discovered (without any notification) that the pro just did not arrive, just simply matter of fact. There was no, we will refund or rectify this misunderstanding just, hey we charged you and didn’t deliver, so hey that’s totally ok right. I tried to reach the professional directly and the number was inactive, super helpful. I tried to find a number to call directly, this does not exist. I reached out multiple times on their forms, which state upon receiving the request they will reach out within “minutes.” If by minutes they mean never than that’s accurate. Either way, I do give businesses the benefit of the doubt and I never write negative reviews because I believe mistakes happen, and they should have an opportunity to rectify the situation, but that ship has sailed. I will be cancelling my services immediately, if I can get anyone to respond back.

by Jhousergoodman

I am happy with the Joss & Main product I received, but would never book through Handy again. The scheduling process was easy, but then the contractor showed up without the correct tools to do the job (after calling & asking to come a half hour late) and then left. I received no communication from Handy, other than a notification that my job was complete (?!?). I would have liked to call Customer Service, but they have no phone number (?!?), so I attempted to use Handycom to chat. My first chat session was cut off & then for an hour, when I hit the “chat” button, I got a message that said “we are currently not online”. So, I attempted to email through Handycom & received no response (though it says they will get back to you in minutes). When I was finally able to get through on chat, they told me they could begin looking at rescheduling 72 hours out. No offer to compensate me for the morning I took off for the install. So, unfortunately, I just had them cancel the service & asked for a refund. I have received an email stating service has been cancelled, but that I can “reschedule for no add’l charge” if I do it within 24 hours. Nothing mentioned about a refund, so I’m sure that’s going to be another chat session. Save yourself the trouble & hire someone local!

by Kalupsis

SCAM! SCAM! SCAM! Gave one star because could not give a zero. Awful service!!! Would never recommend Handy to anybody. Professionals picked to do cleaning service, based on good reviews, always cancelled at the last minute and someone without experience would take the booking and do an awful job that I still had to pay $118 for. Profiles of the “professionals” with good reviews seem fake. If a booking was cancelled by the client based on the change made by Handy at the last minute of the same booking date, on having a professional without experience do the service, there would be a $15 fee for cancelling within 24 hours of the booking. After letting Handy know about the bad cleaning experiences had from these inexperienced professionals, the “service satisfaction guarantee” from Handy was to reimburse me $20 just one time for awful services I paid $118 for. Customer service is the worst. There is no phone number to get in contact with, only an email which you have to wait for a response. They even have a membership cancellation fee of $99, billed no matter if you are dissatisfied with the services. The Handy app is a scam with lots of hidden fees that only benefit Handy. Again, the Handy app is a SCAM and it should be notified to all those considering to have a membership with not to fall on it.

by Kguiod

I had two envelopes with cash placed in the bottom drawer of my nightstand. They were both taken. A police report was filed but that is more so that if they get another report on the same Handy cleaner they’ll have a pattern and maybe prevent this from happening again. Nobody else had access to my place between the time the money was placed there and the time it went missing. Beware of this service. I’d like to know what sort of background checks are actually done on these individuals.

When dealing with Handy they had me jump through numerous hoops to pursue a claim with their claims dept (their suggestion). Only to find out (from the Claims manager Jean) that Handy doesn’t deal with lost cash. This was in the fine print when you sign on for this service. While I understand that, my complaint was in the fact that the Handy customer service reps don’t seems to be aware of this policy otherwise they wouldn’t have had me file a claim. Fast forward to multiple obnoxious emails from the manager Jean repeating over and over “you agreed to this when you signed on” and I’m utterly done with this company. Nothing was resolved and when speaking with the police learned there are numerous open cases related to complaints of theft by a Handy employee. Bottom line, Do Not Trust this service.

by Smit2324

I have used the cleaning services about 8 times and at least 5 of those times the workers have been late to show up or try to cancel last minute. It’s very inconvenient when you are relying on the cleaning services for an event or holiday or when you are planning on guests staying at your place and the cleaners are unreliable. Twice now last minute cleaners have tried to cancel and/or reschedule last minute when that just wouldn’t work for my schedule. This last time they tried cancelling/rescheduling due to “car issues” and when I submitted that on Handycom so I could get a refund we got attitude back from the worker stating now they had to pay the company money because we submitted that they couldn’t come at the time requested and my husband had to go to work so we couldn’t reschedule for a later time. I feel for them but then again if I were to cancel and not say it was the worker that cancelled/was late and asked us to reschedule I would get charged for having no services done in a time when I needed it. And I’m sorry but it’s not my fault the company makes the workers pay when they want to cancel or reschedule last minute and arrive hours late. Overall it’s just not reliable enough for those who have busy schedules and jobs and need services during specific times.

by Eel Nosnibor

We tried this service and the first cleaning “professional” who came to our home was weird and made us uncomfortable. I tried to change cleaners, but they sent the person I didn’t want anyway. Not to mention they charged me a fee for changing cleaners, meanwhile the change was never processed. When her time was up she wouldn’t leave the house. We got upset with her that she refused to leave and she started yelling at us that we don’t appreciate all the work she did and she pulled out her phone and started recording the interaction. She said she records everything during her cleanings. It took us five minutes to get her to leave and she left and called the cops on US. Next thing we know we have cops in our home searching for something that was not there. It was an absurd and intense experience that happened around our child. Handy gave us a full refund and supposedly fired this lunatic. When we explained the situation and sent pictures of something the cleaning lady broke they wouldn’t reimburse us without proof of purchase. Which is bullsh*t because it was a gift we received a few years ago. Thanks for nothing, Handy. Your background check is a joke and you’re letting people who need mental help into your customer’s homes. Don’t trust strangers in your home. Period. Lesson learned.

by NRVU

I’ve had issues with this service since I signed up. The only reason I’ve stuck with it as long as I have is because I found a great cleaner through it - before finding her, I kept dealing with cleaners canceling on me the morning of scheduled cleanings. This happened the first two times I tried to use Handycom , and the customer service I received was extremely disappointing. Since then I’ve had issues scheduling specific cleaners (the calendar feature in Handycom is extremely confusing), and when you do schedule a specific cleaner based on reviews, it’s often switched to a different cleaner without notifying you of any changes. This just happened to me and the new cleaner assigned to my scheduled cleaning says she has 4.5 stars, but when you click her name it says “no reviews yet”. So you switched my cleaner to someone who has no reviews, without notifying me? Really bad experience.

**Received a ridiculous response from a developer regarding the above review - saying “Some pros are new and even though they don't have a rating yet it doesn't mean they aren't good at what they do."

First of all, this is a service I pay for - I should be notified when the cleaner I’ve selected has been changed. Full stop. Secondly, how can a pro have 4.5 stars if they haven’t been reviewed? Is this a bug, or is Handycom intentionally misleading its users?

by Mellyangel

Initially the first 2 people who cleaned my home were pretty good. However, during the last month, I have had three incidents where I was charged but my house was not cleaned appropriately. One time the person became suddenly ill, but I was charged anyway. I had to contact handy to get a refund. They did respond immediately and I was issued a refund within 3 days. Another time, the person arrived and left a full hour early and I still had to dust and do other cleanings because it was incomplete. Today, the person allegedly showed up about 45 minutes early. They claimed there was no one home- in reality there was someone home to open the door. I am now being told that “as per policy” they can only refund half of my fee because the person set aside time to clean my home. So I should pay you for not cleaning my house, for stating that you arrived when it is absolutely impossible that occurred because there was someone home?! I am thoroughly disappointed and disgusted- basically I just paid someone so that I can come home after a long week at work and clean my own home. And I signed a 3 month contract so now I can’t cancel u til the 3 months are up. I cannot wait until
They are done because I am
Absolutely done with this! This is the second time that I have tried handy and had challenges. Absolutely do not use them!

by RC760

I’ve used Handy numerous times albeit with problem after problem with their software. They don’t publish a customer service phone number so it’s quite frustrating to say the very least when an issue arises. I was recently erroneously charged because I rescheduled a housekeeper booking so I emailed their customer service department and received a response that was unbelievable in that I will have to pay full price at $153 when and if I reschedule. I was able to convince the CSR that I wouldn’t allow that to happen as it is tantamount to fraud, he agreed and said I would have a refund in 3-5 days, well I didn’t receive the refund so I disputed the charge with my bank. Another issue is the “cancel” button on their application, it doesn’t work! The pro is still dispatched! Then there’s an issue with pros not showing up when scheduled with less than 30 minutes before they’re confirmed! On that occasion I was allegedly given a 10 buck credit to my account yet I never received it. Currently I’m trying to reschedule a pro that I booked through Wayfair to assemble a product I ordered. The date and time that Handy rescheduled evidently cannot be rescheduled! So I’m having to cancel it with Wayfair. My best advice is Handy is anything BUT handy. They’re lack of customer service is alarming and the consumer complaints endless. Avoid them at all costs!!!

by SvetyD

I hired someone to install wallpaper and turned out they completely lied about having expertise with this and ruined my wall- he tore off the poorly installed paper and the paint came off with it. Handy then sent someone to fix the damage and the new handyman showed up late tried to bribe me and convince me I needed to pay him more money outside of Handycom so he can finish the job properly. The handyman was also making suggestive comments about my appearance and was making me very uncomfortable- I had to ask for my husband come home. As soon as my husband walked through the door the handyman completely changed his attitude.
I couldn’t believe the situation I was in- complete joke. And to top things off Ha day still owes me my full reimbursement. They don’t have a customer service number to call and you can communicate via email. I incurred a lot of expenses including the damaged wallpaper and supplies/labor to repair my wall. Handy has only reimbursed me for half and has stopped responding to my emails all together.
I ended up hiring someone from task rabbit and the tasker showed up on time was super precessional and repaired my wall/repainted no problem. Don’t waste your time with handy- they don’t vet their employees well for skill verification and have terrible customer service.

by SuperMom3X

I randomly had a house cleaner show up at my home at 7:00am. I didn’t schedule it, but looked on Handycom and it was charging me for her. I didn’t know what to do, and Handy DOESN’T EVEN HAVE A PHONE NUMBER you can call for support. So, I stood with this lady in my kitchen while we both sent emails to them (it said for urgent matters they would respond ASAP). They didn’t respond for 9 hours!!!! Plus, they won’t refund my money, will only give me a credit.

Other issue is that I had a very skeptical girl come clean my house. She showed up 1.5 hours late telling me it’s because she “had a bad dream”. She acted like she was on drugs and made me feel very uncomfortable. She sat in my kitchen eating her lunch for a while, and kept giving me her business cards and telling me Handy rips her off, etc. I was too nervous to leave a bad rating and review since this girl knows where I live. I emailed Handy and told them I would rather give them my experience over the phone instead. They never called me! Then, to make matters worse, I requested a different person the next time, and guess who they switched it to? Yep, she came back. Same sorry...late, odd behavior, etc.

If you find a good one, they aren’t around for long because Handy takes too big of a cut.