Contact Michigan Lottery Support

by A Good Customers Voice

The new updated app is terrible. You took away access to so much information and resources. You also took away numbers tools which weren’t that useful since you changed them a few months ago. You took away “ Your numbers up” tool a few months ago as well. It was very helpful. You could type in a specific four digit number and see every time it was ever drawn going back to 1986. Both mid day and evening. Then you changed it to choosing a span of dates that wouldn’t allow you to choose a specific number. That wasn’t helpful at all and it didn’t work right half the time. It was quite ridiculous actually. Super annoying. Time consuming. Every time you update your app it gets worse. It wasn’t broken no need to fix it. The way it was before you changed it a little over a year ago was just fine!!! And I don’t care if you can find more information on a different mi. lottery app or site. The version i had been using for years was perfect. Bring back your numbers up tool!!! You angered a lot of people by taking it away. If the lottery is truly luck, random, and honest then bring it back. Exactly the way it was! With the ability to look up a specific number and see every time it was drawn. Listen to your customers. Because that’s what WE are! Paying customers!!! Weird things have been going on with the lottery since the pandemic. Suspicious things. And we’re all talking about it! I might be one person but I’m not just speaking for myself. Trust me!!!

by InfantryGrunt11

Go check my account. Please let me know who plays more than me? I am waiting. Still waiting. Ok so I was playing yesterday no problem. I was winning. However today, I keep getting kicked off the app. I allow the app to know my location. However it’s asking for a local host needing access? I allowed that as well. However this local host alert and me getting booted off the app have something to do with this issue.

Also please note it don’t matter how much you spend. Michigan is greedy and will never do anything special for all the big spenders out there. Rather it’s almost like they make it harder for repeat customers to win. They sure don’t take care of the big players like myself. App is a stupid joke. I’ll start gambling on football and delete this app. Don’t spending thousands of dollars on an app ajd organization that only allows those in and around detroit to win the big money, despite west michigan spending way more money on lotto.

by Matthewschwartz

I loved the app when I first started using it, but for the last 3 months I’ve been unable to make any ticket purchases with the balance existing in my account — and this applies to both the mobile app and the website itself. Location services are turned on and accurate. No error appears when clicking the ‘Buy’ button, just a brief loading indicator and then the page resets.

I’m unable to also withdrawal my deposited funds from my balance — only drawing-related winnings are withdrawlable, so my deposited funds are held hostage.

To top it off, I’ve repeated reached out to support and have received no response from the Support team itself, even after I reached out to the main MI Lottery account email (which — to their credit — has responded and attempted to relay messages to the support/engineering team.) I’ve also send screenshots of developer tools logs from the website when the error occurs — and relayed that through the main MI Lottery email. The person(s) running the main account reply, but absolute silence from the support engineers that can actually fix the account.

I can’t recommend this app or the website offering for the Michigan Lottery. You may be the next case of deposited funds into your account sitting in limbo, unable to use on any games/draws nor withdrawal it out, with no response from support. Disappointing and frustrating.