Contact CareFirst Support

by Piggy Surprise

I am sure that anyone that works at BCBS and needs help within this app is secretly using another insurance!
I do all my business on my phone and have successfully ordered deliveries and all times of the day, any day of the week at any time of the year for food service companies from large national/International vendors, small boutique vendors, local & national produce vendors and even a made to order vendor - NEVER have I had as much headaches as when using this sad excuse of an “app” from such a world wide company as BCBS!
It could be that this “CareFirst” is a smaller unit in Maryland and not able to be part of the behemoth’s web management system but I doubt it. It absolutely makes no sense how utterly nonsensical, useless & unnerving this stinky mess is to use…
Sadly we are tied to this “insurance” choice for one year or until the idiot that decided this one was better and more accomodating than Cigna hears enough angry users’ calls demanding better use of hard earned monthly pay for insurance.
Meanwhile, what a piece of nothing is this “app.”

by KristaDK

Using this app is incredibly difficult. It’s slow, laggy, and full of glitches. Even basic tasks like typing into a text box are impossible, as the screen will jump or not respond at all. And that’s just to get into the app. Every time I try to view my benefits, ID cards, or any feature, in short it says, this is not available right now or please contact our team. But when I try to contact CareFirst, even that is inaccessible—forms and emails are unavailable, and calls aren’t being taken. It feels intentionally designed to deter users from understanding or utilizing their benefits.

Given the profitability of CareFirst is, this feels like a psychological tactic to frustrate users. On top of that, I’m concerned about HIPAA compliance. If the app is this buggy, how secure is it for handling sensitive information? Even though Okta is integrated, the lack of seriousness from developers makes me question its legitimacy. This app needs major improvements, starting with integrity and security.

by The Other One

This app is stunningly bad. Truly. It’s so bad, so unusable it makes worry that the company providing it actually has my sensitive personal information. Like, if they’re ok with have such a spectacular failure of technology out there that users can actually see, what other completely malfunctioning tech are they ok with behind the scenes?! I can’t believe they let this thing stay in the App Store. I mean, the bar here is not high, I’m just looking for things like a functional login.

It’s hard because I need a way to find in-network doctors and such and trying to navigate a health insurance company is already brutal enough, this app makes doing that work impossible. This app does one thing extremely well though… it completely represents why people hate insurance companies. Broken, difficult to use and endlessly frustrating.