ISH Navigator Status

The Navigator-App is the official guide for visitors of Messe Frankfurt’s ISH
exhibition. It contains all the official information of the organizer.

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Common ISH Navigator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ISH Navigator app on iOS and Android devices. Solve all ISH Navigator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ISH Navigator iPhone Issues and Solutions

ISH Navigator iOS app crashes, not working, errors
ISH Navigator iOS app network issues
ISH Navigator on iOS has black/white screen

ISH Navigator Android App Issues and Solutions

ISH Navigator has errors/crashing/not working
ISH Navigator server network connectivity issues
ISH Navigator has black screen

ISH Navigator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ISH Navigator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ISH Navigator app crashes or not working on Iphone (iOS):

Close and restart the ISH Navigator app on iPhone
Update ISH Navigator app to the Latest Version for iOS
Uninstall and reinstall ISH Navigator iPhone app
Update your iPhone to the latest iOS version

Fix ISH Navigator on iPhone unable to connect to server/internet connection issues::

To resolve ISH Navigator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ISH Navigator black/white screen (blank screen) on iPhone:

Follow the ISH Navigator iOS app troubleshooting guide Here →

ISH Navigator Android App Issues and Solutions

Fix ISH Navigator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ISH Navigator app issues:

Force Stop the ISH Navigator App
1. On android, goto "Settings" » click ISH Navigator app. » click "Force Stop".

Update ISH Navigator to the latest version on PlayStore

Clear ISH Navigator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ISH Navigator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ISH Navigator.

Fix ISH Navigator unable to contact server/ ISH Navigator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ISH Navigator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ISH Navigator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ISH Navigator on android.

Solve ISH Navigator black/white screens issue on Android:

Follow the ISH Navigator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Messe Frankfurt GmbH, developers of ISH Navigator.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Messe Frankfurt GmbH

E-Mail: [email protected]

Website: Visit ISH Navigator Website

66.67% Contact Match

Developer: Messe Frankfurt GmbH

E-Mail: [email protected]

Website: Visit Messe Frankfurt GmbH Website

About this app

It contains all the official information of the organizer.   Exhibitors: search for companies and products, filter and sort functions available, also find contact persons ad exhibitor events. ISHNavigator menu allows you to customise your settings regarding ISHNavigator tracking, find opening times and further information on travelling to Messe Frankfurt, as well as privacy policy and terms of use. Add Photos and Notes to an exhibitor and share them. Connect! : Get in contact with further fair attendees. The Navigator App is available for Apple-Products (iPhone, iPod touch, iPad) at ISHNavigator Store as a free App. The Navigator-App is the official guide for visitors of Messe Frankfurt’s ISH exhibition. Find your favorites within the hall plan with the quick finder. Filter for relevant new business partners and contact them directly. Events: everything that’s happening during the show like special exhibits, conventions etc. Add Photos and Notes to an event and share them. Fairground: floor plan with booth details. Add them to your personal calendar or add them to your personal watchlist. Please note that some features might be deactivated temporarily. Please send your feedback to apps@messefrankfurt.