Contact TP Link Tether Support

by SoccyR

I’d like to see a way to add a bulk list of blocked websites to the parental control profiles (instead of one by one) and to be able to add new devices to those profiles after they have been initially created.

I created a profile in parental controls w/2 devices. When I tried to add more devices to that profile, I was not able to. All the devices were selected, not allowing me to unselect any of them. I figured I’d add them all, then remove the devices not intended for that profile. But when I tapped done, NONE of the devices were added to the profile, even though they were all selected.

Having 4 children, constantly online due to school, homework and socializing, it’s very important to be able to block many unsuitable sites on their devices and those of friends who come by. It’s not useful to have to create a new profile for each new devices. Especially when that profile includes over 20 blocked websites. Please fix this problem. Thanks.

by Daddy (Main)

When I am on my home network, I use my iPad for all of my networking activities. I, like many iPad users, have a keyboard/touchpad case that allows my iPad to be used like a laptop with the iPad positioned in a landscape (widescreen) position. Since iOS 13, the iPad allowed the use of Bluetooth mice and keyboards in an effort to allow users the option to use as a laptop. I find it truly shocking that TP-Link, a company that presents themselves and their products as being for the home networking user, has failed to integrate their flagship app to be used on iPads with keyboard/touchpad cases without having to awkwardly turn sideways with the keyboard positioned vertically to use! What a disappointment! After all the work done to build this app, why would they not put in the minimal additional effort to allow that functionality that would benefit so many of their users?

by Biker Judge

I bought a specific TP-Link router times 3 to have control over my children’s screen time at the touch of my phone. Everything worked great for a couple months until last update when parental controls went kaput. I have spend nearly $600 to have this control and be a responsible parent. I have turned the bug in multiple times and was not helped once. The answer from the tech support is find a phone that didn’t update and use it until we can release a bug fix. Well no dice. On iPhone 11 Pro Max, iPhone XR, iPhone 7 Plus, and iPhone 6S the same bug exists. You can hit the up address directly and access parental controls that way but that is cumbersome, time consuming, and not at the touch of an app. If on Apple devices and wanting to use parental controls, don’t bother with this app.