Contact MyHyundai with Bluelink Support

by Poisonpop

It’s hard for me to put into words just how much I hate this app. If I didn’t have to use this app I would delete and try to forgery the horrific user experience. Unfortunately, Hyundai has decided to make key features, like setting charging timers, only available in the app. This absolutely should be available to be set in car. Why isn’t it? Are they actually driving user to this app?!?

The app takes a long time to load (like 30-60 seconds) and every time you make a change to a setting, be prepared to wait again. The vast majority of the time using this app is spent watching the loading animation. If waiting was the only problem, that would simply make the app irritating, however, in addition to waiting, you are treated to frequent errors that tell you that what you are trying to do can not be done at the moment. But the absolute soul-crushing part of the entire experience is that even after many many attempts on several days and finally believing that the charging timer was set, I realized while charging my car, that the timer was in fact not set. Trudging into the app yet again, I realized that the times I set were defaulting to AM instead of the PM times I had previously set. So, after several more attempt, several more errors, several minutes of spinning loading animations, I have resigned to the fact that I cannot set a timer for my car. I legitimately wish I had not purchased the Hyundai. This app is that bad.

by MadaRN

This app is becoming increasingly disappointing. I was at work when we were hit with a snow storm. This would be the perfect time to use my remote start with climate control. Well...it failed. To top it off I left my key fob in the car and the remote unlock feature also failed. I could not get immediate help from the Blue Link phone number so I had to pay a premium price for an Uber ride home, get my spare fob and Uber back to work to get my car. First, it is expensive to have the convenience of the Blue Link to have it fail as many times as it does. When calling the help line I received a high volume wait time of 30 minutes without having the option to leave my number for a call back. I emailed the help line and it took them more than 13 hours to get back in touch with me. As a result of poor Blue Link reliability and even poorer customer service, I am reluctant to trust the app to leave my fob in the car since I can’t use the function when I want to. It is useless. I really only want the remote start feature but Blue Link does not allow you the choose it without upgrading to the more expensive feature package. It would be more beneficial if Blue Link would allow the customer to choose the functions they want for their vehicle and not be billed for the functions they do not want. I enjoy my Hyundai car but I think my next vehicle will be one that has a built in remote features that will not leave me stranded.

by Kd659

I bought a Hyundai about a year ago and one of my must haves was a remote start. They said that this app was free for a year and then it would be $99/year or I could also do it month to month. Well, I only use the remote start in the winter (I live in the northeast) so I figured I could subscribe December to April and it wouldn’t be too bad. In the past year, I have found that the remote start usually works at home, but almost never at work or when I'm in a crowded area. When I'm at home, I can start the car and run back into the house, but when I leave work, I have to sit in a freezing car and let it warm up! That is not useful at all! And it only lets the car run for ten minutes which is not enough time to let it warm up. In addition, I just got a notice to renew and in order to get the remote start package, you have to have the diagnostic package which is another $100/year. So Hyundai wants me to pay $200/year for a remote start that doesn’t work half the time?? And the diagnostic portion is crap. It says I need service, but it won’t tell you what it is and there’s nothing listed in the service manual. The drive score hasn’t updated in about two months so that’s pretty useless. Not going to get an insurance discount with an outdated score. I’ll spend the money to put a new remote start in my car, thanks for nothing Hyundai.