Contact Cloze Relationship Management Support

I can’t even begin to express my disappointment with this app and their company. I have done my best to not write a review on here because I really hate to do that but I feel taken advantage of by this company. A CRM should make managing my contacts more efficient and organized. Cloze CRM has so many issues that I have spent countless amounts of time just to get it to work properly. Thanks to this app I barely stay in touch with my contacts anymore. I constantly have to reach out for support and not once have they either fixed the issue or offered some sort of resolution. I was a sucker and paid for a year in advance based on the features that were sold to me. All of those features do not work properly for me and as a result this CRM is basically worthless for my purposes. Worse yet, the company doesn’t seem to care. They got my money. Well, now I’m just trying to save someone else from going down the same mistaken path as me. Save your money people. I guess I probably will have to complain to Apple now too. It’s just more wasted time. I really hate to be negative but just want people to have an honest review!

Great concepts but buggy and slow. Even when the iPhone worked I’d have to refresh multiple times and could take 15mins to sync. The app was ok for several months. It was hard to setup and way too many functions. Needs to be simplified.. we don’t want to work on your software all the time. It should be easy and just work. Drop all the bells & whistles because it just makes it slow and buggy. Then I was playing with the phone sync settings and then my iPhone wouldn’t sync. I spent hours doing what they website said to do to fix. Nothing.. multiple emails of them telling me to do what I had already done. Spent another two hours do exactly what they said. Still won’t work. It’s just crappy software with support that wants to send you a link to something you have already tried.

I used this software for 3 months and then we moved to Pipedrive. The reason we moved away is extremely chaotically organized email. Not scalable for bigger projects. So basically if you grow your software will not be helpful anymore. The first biggest reason that entire platform is extremely slow. The chaos in emails is crazy, you can look 5 mins into your emails and can’t understand which email was first and which one was second. Another huge problem is phone integration or T-Mobile connection in particular. (Didn’t try with other providers) I contacted their support at least 15 times and every time instead of fixing they just reset connection and asked me to login again which never fixed the problem. Support is not well educated and not responsive. While you need real time support instead they are over email and not fast. I am dealing with CRM integration and personally do not recommend to install this software. Try something else, I have already wasted my time. Maybe the app is good but app is just a one feature of the CRM but not something you should make your decision based on when choosing your platform.