Contact Basecamp Support

by Bythebay10

Basecamp 3 is basically abandoned at this point. Staples of project management software that customers have requested for years like timeline/gantt views, a functional calendar, recurring tasks, workflow automations, improved email capabilities, reasonable integration with other business apps, etc, have fallen on the deaf ears of basecamps’s snarky customer support team for years. Yes they claim to be working on “version 4” but won’t say what will be included or when it’s coming. The “improvements” they’ve released so far are small cosmetic updates mostly to the web experience. Really a shame because aesthetically basecamp is very pleasing to use but it’s now the runt of the litter.

by Ctp1223

I’ve been using Basecamp with my company for 3 years or so. It’s really easy to use. Easy to make projects, group chats, etc. creating tasks and assigning them are easy as well, however it is a bit simple.

There really isn’t any customization at all. My biggest problem is that you can’t silence group pings (chats). People are constantly double texting, and it sends a notification for each message.

There isn’t really anyway to set up workflows. You just make lists of to-dos and assign them but there isn’t any conditional functions or order to it.

You can’t lock certain things on the app or have any admin control. For example, any user in a project or team can delete the project/team and put it in the trash! It’s not hard to recover, but still, poor functionality.

There is no dark mode.

I’ve left messages with the support team about some of these issues but they just say “that’s a really good idea” and then nothing happens. It just seems like this app won’t really ever get a real update.

Unfortunately I have to keep using the app because I’m not the boss, but I wouldn't recommend it to anyone with teams bigger than 10 people.

by YourFriend73

I kinda hate this app simply because I can’t reliably attach a screen shot from my iPhone. The app is so buggy in this regard that I can’t use it for anything beyond simple text interaction. Without the ability to reliably attach screen shots or other images from my iPhone, the app is little more than a tool to post text-only comments to BaseCamp.

The app asks me to select from my iPhone which images I want to pull in. Then I click “done” and the images I just selected don’t show up as options for upload/attachment. I mean…come on. It’s 2022. We ought to be able to easily attach an image from my ooo home. I mean, come on!