Company Name: TriPerta LLC
About: TriPerta offers full-service in the fields of software development, hardware, mobile information
systems and marketing for race events.
Headquarters: Altamonte Springs, Florida, United States.
Listed below are our top recommendations on how to get in contact with RaceJoy. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RaceJoy. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TriPerta LLC
Contact e-Mail: support@racejoy.com
E-Mail: info@racejoy.com
Website: 🌍 Visit RaceJoy (Race Joy) Website
Privacy Policy: http://www.racejoy.com/privacy.html
Developer: RUNSIGNUP, INC.
More Matches
Get Pricing Info for TriPertaby Moncho_25
For an activity tracker, I has too many link buttons and too many graphics that make it difficult to navigate and easy to press the wrong button. It seems that it was not designed or reviewed by a runner. I logged in and took me several seconds to find the start button. It was too small to press before the race and ridiculously small to find to stop the race tracker while running. Once I finished, it was not intuitive at all to submit my time for my virtual race which btw, after I logged in, keep asking me to sign up or donate with very, very annoying pop-up banner.
In addition to all that, it never traced my progress in the map. It tracked my 5k, however, the dot marking my location never moved, and it shows like I did the 5k jogging in place!
Several days after the race and after I saw my name in the participants’ list with bib, positions and times, a pop-up showed indicating that the auto submission did not work. Ultimately, I don’t know if my race organizers have my numbers. What a headache:(
Sorry, not very user friendly:( I am not using it again. It’s awful and needs a lot of improvements.
by Mechanical Engineer7379
Ran the same race next to my significant other. Started the app at the exact same time. both have latest iphones. I physically beat her by about 6 seconds, but the app gave her a finish time 50 seconds sooner, so it doesn’t function as a race timer. and it was only a 5k, so that’s a huge margin of error.
Also, they feed you ads while you race. We just watched a Netflix documentary about ads on social media, and this one is extra creepy. Think about it. While you’re endorphins are high, and you are in state of thinking you deserve a reward if you finish strong, the app is yelling at you to buy stuff. Gross. Instantly deleted after race.
by 71857
Horrible! Got this for the Pittsburgh marathon, and as soon as the race started the whole app flat-lined. Not only were there no GPS updates (which I paid $3 for to put on 3 phones), but the app wouldn't function at all. I had perfect 4g service and was able to use other apps, so it wasn't my phone. If they are going to promote this for use in a race of this scale, then they should but some reasonable servers behind the thing. One star is too generous. What an embarrassment, I want my money back.
Update: gave this another try for the '18 Toledo marathon. Still useless. I got all the split notifications after the race was already over. You'd think they would've improved this in 3 years. Luckily it's free now.
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