Contact Withings Health Mate Support

by Ken Akerly

This was a good app and blood pressure monitor when it was originally released. The new owners have turned the blood pressure cuff into a brick. I’ve lost over a year of health data because of the “updates”. The most recent update resulted in the app no longer recognizing a device I’ve been using for over a year. The app also now requires the user to create an account and to share health data with them. This is frankly another ignorant move to try to collect used data to use for marketing. This is no longer a health app for that reason. Save yourself some money and privacy and buy the simple blood pressure monitor from your local pharmacy. One that just uses batteries instead of you’d private information.

Update: a customer service person responded to this review promptly. The response included an apology. However the response did NOT include a solution. If Nokia can’t offer a solution I want a refund. The device stopped working because of a forced update that Nokia sent out.

Update: I contacted Withings customer service by email and requested a full refund. Withings responded by saying they will only warranty for 30 days. Even if they make the device useless due to their failure they will not refund the purchase. They are very stubborn and just thank you for your patience. Once they get your money that’s all they want. Save yourself a lot of money and buy the stand alone blood pressure device you can get from your local pharmacy.

by Nnsmith

I’ve had the app for years. I used it to monitor my steps years before Apple Heath and Apple Watch. I eventually purchased the scale, blood pressure monitor, & most recently, the sleep tracker app. Recently, I started receiving multiple weight measurements every day. I noticed that whenever I opened the app a new weight measurement would appear even if I hadn’t stepped on the scale that day. So I contacted support. I was asked to provide a considerable amount of information, which I happily did as I assumed it would lead to my problem being resolved more quickly. Unfortunately, that’s not what happened. Here is the response I received, “Our development team is aware of the loop effect which is causing this issue to take place (HM → other app → AH → HM).

I do apologize however, we do not have a planned fix, we recommend users only export from Apple Health.“

My reply was that their response was unacceptable as according to the description in the App Store at the time was that the app “plays well with others” (in all caps). I was assured that my concerns would be forwarded to the development team. This was On May 13th. Apparently my concerns aren’t worth much as I haven’t heard from anyone & it’s now the end of May.

by A_GNU_DJ

This app has been on my phone for several years. The last few updates have seen a nosedive in quality.
First, the app now requires multiple authentications before opening if you have passcode access on. Inconvenient, but not a dealbreaker. Then, the app started adding phantom steps when the phone was charging. It’d add steps at a constant rate during times when the phone, and any step counters, were stationary, at a fixed rate (usually 270 steps/hour). When attempting to shut off step counting in the app, I found it was no longer possible - and when I contacted support about it, I had to send them screenshots from my app to prove to them the option was missing. Support was unable to help, so eventually I just removed the app’s permission to write steps to Apple health at the OS level. I updated today hoping they’d been addressing these issues but now it’s no longer even *importing* step data from the Apple health app (it cuts off right at the time I updated!)
I hope the developer can successfully address these issues. I really like their health hardware, and the software, until about six months ago, has been rock solid. But if it continues in this fashion I’m not going to have any use at all for it.