Through my membership with Bupa I have a membership number and a login ID to their online service. MyBupaLatinAmerica saks for a "membership ID", and I've tried numerous times with my two logins, and it's neither of those. First of all, I don't understand why I would need a third ID, and second of all, and probably the more annoying part of this, is that MyBupaLatinAmerica has no "help" solution, and if I look it up online, I'm send to the "register to MyBupa" page, which says I'm already registrered with my Login ID - which doesn't work with app. So confusing and so frustrating, it has now taken me days to claim, and I still haven't been able to claim anything, since the website doesn't have an obvious claim page either, and it tales longer to process, compared to how I've heard you just have to upload a picture of the bill you wish to claim through MyBupaLatinAmerica . And there is absolutely no help to find on neither MyBupaLatinAmerica or the website, except if you Call them, but I unfortunately do not have the time to call them with something as basic and supposedly logical as logging in to MyBupaLatinAmerica .