Contact TaxCaster Support

The app said we would get over 10k back in taxes. I entered the exact same info on their turbo tax service and now it says we only get $500 back!!! Not sure where the discrepancy is, as I have double checked the entries in both systems. My best guess is that they are trying to get it to look like you’ll get a big return so you start to file with their paid service, then find out that it’s not so rosy, but you’ve already entered all the info so you don’t want to go somewhere else to do it again. Very frustrated with their setup/software. We don’t have a complicated tax situation, just 2 w-2s, single family home mortgage, and child care expenses. Don’t trust their numbers. You’ll likely be disappointed.

TaxCaster has shown my estimated refund to be over $12,000 since earlier this year. I did it again today to double check. However when I used turbo tax to actually file, using the exact same numbers, my refund is only $4,500. That’s a ridiculous difference and I am so disappointed because I thought I was getting $12,000 this year. Not happy with this app.

It doesn’t account for ACA healthcare (Obamacare) and federal discounts received, which was the crucial thing I needed it for. Discounts are granted based off estimated AGI at the start of the year, if your AGI ends up higher at the end of the year, you have to pay back the discount at tax time. And If you are over the amount to qualify, you pay it ALL back and end up owning THOUSANDS of dollars on your tax return. That single aspect can swing your tax refund in a huge way, and it’s not included in this app as far as I can tell. Beyond that, it was easy to use and the interface was pleasant. Just totally inaccurate for our situation.