Contact Taxfyle Support

by PMyshkin2017

This app seemed like a convenient way to do taxes for someone with a busy schedule who doesn’t have a lot of time to visit a live CPA. I was quickly charged $15 and matched up with a “CPA” and prompted to upload my tax documents. Without even asking any questions (like CPAs are trained to do), this person pencil whipped my tax documents. He failed to put me as head of household and didn’t even ask if I had any dependants. I had to prompt him to do this by asking questions. Suddenly, his response times became really long. Being frustrated, I got my own CPA that wasn’t 4500 miles away and did my taxes quickly and correctly. I messaged Taxfyle support about this, and as an apology, they offered me 50% off to make up for the bad experience. So a total of $75 for essentially pencil whipping my tax form based off my W2, which I could have done at home. I was unhappy with this, so they then decided to charge me $110 to close my file with them. Had they had a qualified CPA that was willing to put in more than 2 minutes of work to get the correct refund, I would have been fine paying. Basically, the guy copied my W2 into a form, included some incorrect information, and then became unresponsive, and charged me $110 for it, and now I have to send screenshots to my bank so they can reverse the charge.

by Taxpayer2019

I want to start by saying that I have tried my best not to write a negative review, but after receiving ton of tax fraud messages, decided I need to make people aware of privacy risks if you go with this service.

First of all, the quality of the service was very mediocre at best. I decided to go with taxfyle so that I don’t have to spend time calculating my taxes. I ended up pointing out a ton of mistakes which their “certified” CPA had made in my tax return.

But after they filed my taxes, I started receiving a lot of fraudulent emails with very specific details from my tax return. Today I got yet another fraudulent physical letter (I confirmed this with IRS) with very exact amounts of taxes owed, withheld and payable. I don’t see how that data could’ve been obtained if not from Taxfyle. They filed my taxes electronically and I never sent actual tax return via mail.

I would like to warn everyone about potential data privacy risks if you file your taxes with this service. I can not be 100% certain that they are the source of a leak, but the fact that I received so many fraudulent attempts to get more taxes out of me after I used their service is a good indication that their security has wholes.

by Gonzalo Caba

1.) I asked for a quote and timing - it supposed to take a few weeks and it took months so I have to hire an accountant
2.) I deleted the app given I did n out get a response and I got external services
3.) Got ~1k in Taxes back. After, I got an invoice from taxfyle for 200 saying my taxes are ready ; super late and the form asked me to pay 3k in taxes (vs. 1k return from a decent CPA)

Conclusion: it’s a waste of time , slow, and unprofessional. You will end up paying more in taxes and waiting forever. Also customer services declined my request of a refund. I would never use this again. Stay away and use something else