Contact Careem Support

by Crackice

For the last couple rides I have been having issues with wrongfully charges and I tried solving it through the contact options which the call us option doesn’t work and I think cause they would be having non stop calls of complaints and they can’t handle it, so I used the only other option is to email them, I was charged for ride cancellation even tho the rider didn’t show, and after contacting them I was refunded less than what I was charged, next ride withdrew my balance and took 1.3 in cash for a 1 kd ride saying that it will be refunded to my account which never happened and I reported that ride and nothing been done about it yet, and just now I booked another 1 kd ride and half way there I get a message that my wallet has - 0.7 and when I reached he asked for 1.1 and when I asked why he said he has no idea.
And showed me his application paying him just 0.9 from 1.1
This has to be one of my most frustrating service provider that causes this much continuous issues in a very short period of time

by Youlostit13

I was very happy with this app being available in my city because it made finding a cab easier. So whenever I need a cab at night, I trusted Careem because that meant I didn’t have to stand alone in the street waiting for a cab, and whenever I needed to be somewhere on time I used Careem because it spared me the wait and wave and got me to my destination quick. Plus the drivers were always polite and on time so I was a happy customer, until..

The latest update on the app suggests that a Careem ride only gets you one seat in the cab, and allows the driver to pick other passengers on the way or to have other passengers along. I was told if I have company, I should just call the captain and ask how many people are with him (as soon as I did he started nagging how I’m only allowed one seat) so if it’s not compatible I cancel the ride and search for another captain, which to me is a waste of time.

This new update took all practicality from the app.. so I won’t be using it anymore because it’s now the same as howling a cab in the street.

by Aysha Hajsaleh

I’m a long time user of Careem and Gold member. Recently, the number of vehicles has severely decreased and the price ranges have skyrocketed. I understand that traffic is getting bad but the price inflation is getting ridiculous considering how long they last. There never seems to be a time where “higher fares” are not applicable. And this has caused me to find other alternatives.

The app itself keeps lagging and makes errors. The amount of times I’ve ordered a vehicle with a wrong arrival estimate is countless. It’s caused me delays in my appointments and wasted my valuable time. Vehicles are also commonly unavailable - even though my particular area is usually bustling with Careem vehicles.

These changes I’ve mentioned have not been a personal problem, as many of my colleagues and friends have also been complaining of similar problems. Just today one of my friends was informing me of her ride home costing a whole 10jds (when it used to be 5) and this was at around 11-12 mid-day. A time where most should already be at work.

For an App that used to be so convenient and accessible, this past week has shown a major decline in service. I am very disappointed, considering how much I used to love the experience.

However, I would like to note that my problems lie with the app itself and the ridiculous pricing - not the captains, who have always been nothing short of respectful and friendly.