Contact Freebird Support

by Louise237

FreeBird sends cars to the wrong location. It’s an ongoing problem with their gps and they have either not picked me up at the right location, or dropped me off at the wrong location, at least a third of the times I’ve used it. I have been late for classes and appointments due to this. When I have contacted customer support they have told me again and again that I entered the address wrong. Why would I enter my addresses wrong or not pick my schools name on a map? In the latter situation, the driver dropped me off in the middle of the hood. I mean it was sketchy and dangerous and I had to wait for another Uber to come. It cost me a fortune, as did the other rides where the wrong location was sent to my cab. FreeBird kept giving me a hard time it and saying it was my fault and only after multiple messages from me would they refund me (and for the difference only mind you. Not for the entire ride given the inconvenience.) I liked the idea and have really given it a shot but reading these reviews I see that I’m not the only one who’s had this problem. I wouldn’t recommend.

by Mreeves336

Huge hassle to set up and I get weird error messages in other languages when trying to switch between uber and lyft. It requires more verification to log into this app than it does to log into uber or lyft itself. I can’t even add my home address because it keeps saying it can’t be read. It’s slow and glitchy. Then, I finally got it set up, and I ordered a lyft. Said it would be here in 8 minutes. I looked back in 8 minutes and NO LYFT was coming. No problem, I’ll order another... I ordered another lyft. It said ten minutes. Ten minutes pass by and I look at the app...NO LYFT. It’s asking me to request a ride. It’s not even listing it under ride history. I gave up and used the lyft app with no problems...but not before being LATE TO MY INTERVIEW. Waste of time ill just keep getting cash back from my bank. I wouldn’t recommend this app to anyone and uber has their own rewards anyway...I hope lyft does the same and puts this crap out of business.

by Old Curty Bastard

I don’t understand where all these positive reviews come from. My wife and I both have the same problems with the app. It freezes alot. After it supposedly assigns a driver, it will freeze on a black screen with the driver’s face. This happened numerous times. It actually worked for us in Las Vegas maybe 2 out of 10 times. It did the same thing to us when we are at home too. The app assigns a driver but the driver doesn’t get assigned to me, therefore I don’t get picked up. As stated, this happened to both of us multiple times. I have now given up on this app. Also, the app’s interface is NOT just like Uber or Lyft. It definitely doesn’t have the same features when “opening” uber or lyft through Freebird. Maybe you get lucky, but this app is trash. I have a great phone with up to date IOS. The problems happen on wifi or data. My Uber and Lyft apps work just fine. Freebird is no good.