Collector Classic app not working? crashes or has problems?

Collector Classic Status

Published by ESRI

ArcGIS is available on your desktop, in a browser, and now on your iPhone or
iPad. Use maps anywhere to ground truth your data, make observations, and
respond to events.

I have a problem with Collector Classic

Are you having issues? Select the issue you are having below and provide feedback to Collector Classic.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Collector Classic app

- GPS accuracy issues (not a function of the app)

- Some users have experienced issues with syncing and bad credentials

- Inability to add point features while streaming a polyline

- Slow service that requires more servers

- No good prepopulation solution

Have a Problem with Collector Classic? Report Issue

Common Collector Classic Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Collector Classic app on iOS and Android devices. Solve all Collector Classic app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Collector Classic iPhone Issues and Solutions

Collector Classic iOS app crashes, not working, errors
Collector Classic iOS app network issues
Collector Classic on iOS has black/white screen

Collector Classic Android App Issues and Solutions

Collector Classic has errors/crashing/not working
Collector Classic server network connectivity issues
Collector Classic has black screen

Collector Classic iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Collector Classic app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Collector Classic app crashes or not working on Iphone (iOS):

Close and restart the Collector Classic app on iPhone
Update Collector Classic app to the Latest Version for iOS
Uninstall and reinstall Collector Classic iPhone app
Update your iPhone to the latest iOS version

Fix Collector Classic on iPhone unable to connect to server/internet connection issues::

To resolve Collector Classic network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Collector Classic black/white screen (blank screen) on iPhone:

Follow the Collector Classic iOS app troubleshooting guide Here →

Collector Classic Android App Issues and Solutions

Fix Collector Classic not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Collector Classic app issues:

Force Stop the Collector Classic App
1. On android, goto "Settings" » click Collector Classic app. » click "Force Stop".

Update Collector Classic to the latest version on PlayStore

Clear Collector Classic App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Collector Classic app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Collector Classic.

Fix Collector Classic unable to contact server/ Collector Classic internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Collector Classic » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Collector Classic » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Collector Classic on android.

Solve Collector Classic black/white screens issue on Android:

Follow the Collector Classic android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ESRI, developers of Collector Classic.

100% Contact Match

Developer: Esri

E-Mail: [email protected]

Website: Visit Collector Classic Website

54.55% Contact Match

Developer: Esri

E-Mail: [email protected]

Website: Visit Esri Website

About this app

Use maps anywhere to ground truth your data, make observations, and respond to events. ArcGIS is available on your desktop, in a browser, and now on your iPhone or iPad. You'll improve the efficiency of your field workforce and the accuracy of your GIS. Note: Continued use of GPS running in the background can dramatically decrease battery life.