Contact Collector Classic Support
Published by ESRI About: ArcGIS is available on your desktop, in a browser, and now on your iPhone or
iPad. Use maps anywhere to ground truth your data, make observations, and
respond to events.
How to Contact Collector Classic Customer Service/Support
Listed below are our top recommendations on how to get in contact with Collector Classic. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Collector Classic. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ESRI
100% Contact Match
Developer: Esri
E-Mail: [email protected]
Website: Visit Collector Classic Website
54.55% Contact Match
Developer: Esri
E-Mail: [email protected]
Website: Visit Esri Website
Reported Issues: 3 Comments
By Boobies0000
Always an issue, not reliable
ESRI makes amazing software for the desktop, but fails at its iOS apps. Every time I go to collect data in the field something always goes wrong. Stops recording GPS location and then “jumps” leaving a nice straight line, now I cannot sync my field data due to bad credentials (I am logged in with the app and now it won’t sync my work), and not to mention the inability to add point features while I am streaming a polyline. I am giving up on the collector app and will be using other mapping apps for data collection. Days worth of work now stuck in limbo due to some issues with this app. Worthless.
By Dom Aleksandr
FEMA only has issues.
Working on Puerto Rico and Texas for several hurricanes, this app and ESRI itself has only given FEMA headaches attempting to sync offline dots and add online dots as well. It’s a slow service that requires more servers - how does it take minutes to upload a kilobyte file? Unacceptable. No good prepopulation solution - the existing one is finicky and leads to one accidentally cancelling or dropping the dot in the exact same location rather than be useful.
By gis kiddo
would rate 0
Does not work if you download a map, it will simply crash. So much for working offline....
Have a Problem with Collector Classic? Report Issue
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Why should I report an Issue with Collector Classic?
- Pulling issues faced by users like you is a good way to draw attention of Collector Classic to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Collector Classic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Collector Classic.
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