Contact Collector Classic Support
Company Name: ESRI
About: ArcGIS is available on your desktop, in a browser, and now on your iPhone or
iPad. Use maps anywhere to ground truth your data, make observations, and
respond to events.
Collector Classic Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ESRI
Verified email ✔✔
E-Mail: arcgisfieldmaps@esri.com
Website: 🌍 Visit ArcGIS Field Maps Website
Privacy Policy: http://www.esri.com/legal/privacy
Developer: Esri
3 Most reported problems 😔💔
Always an issue, not reliable
by Boobies0000
ESRI makes amazing software for the desktop, but fails at its iOS apps. Every time I go to collect data in the field something always goes wrong. Stops recording GPS location and then “jumps” leaving a nice straight line, now I cannot sync my field data due to bad credentials (I am logged in with the app and now it won’t sync my work), and not to mention the inability to add point features while I am streaming a polyline.
I am giving up on the collector app and will be using other mapping apps for data collection. Days worth of work now stuck in limbo due to some issues with this app. Worthless.
FEMA only has issues.
by Dom Aleksandr
Working on Puerto Rico and Texas for several hurricanes, this app and ESRI itself has only given FEMA headaches attempting to sync offline dots and add online dots as well. It’s a slow service that requires more servers - how does it take minutes to upload a kilobyte file? Unacceptable.
No good prepopulation solution - the existing one is finicky and leads to one accidentally cancelling or dropping the dot in the exact same location rather than be useful.
would rate 0
by Gis Kiddo
Does not work if you download a map, it will simply crash.
So much for working offline....
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