Contact TriNet Support

by Ak-oh

This app is unusable. I’m not sure why it’s taking up space on my device. For example, I cannot log in after I get a paycheck. There is some absurd acknowledgment I have to acknowledge (the same thing every time) and I can only do that through the website, not the app. Another example, lately when I try to log in I just get “Oops. Something went wrong.” No other explanation. I uninstalled and reinstalled and it is the same. This is just the stuff that is supposed to work. There are also numerous functions of the website that they don’t even try to replicate in the app so it would be very limiting if it it did work.

by Shady Operation

TriNet will deny ever FSA claim of yours and you will have to call support to get them approved. They have mailed my checks to the wrong address, they have said my receipts are inaccurate until I showed them how to read, they are hands-down the worst company I have had manage my FSA claims. They don't own a filing cabinet as you need to tell them every time you have a doctor's letter for something FSA covers.

Lastly, they automate your claims and auto-deny them so you have to call in. They have told me many times "oh, our system auto denied your claim, sorry". They save on human labor and pass the lost time to you.

by Toddritt

The app itself works well…if you can get properly logged in. Like other reviewers, I just get a white screen when I try to verify my identity. The website works fine. Developers, please fix the login issues so we can actually use the mobile app.

EDIT: I sent debug logs to the developer email requested over two weeks ago. No reply has been received even to acknowledge that they received my information. I have no faith this app will ever be fixed.