TripLog: Mileage Tracker & Log Reviews

First off I use an IPhone just to mention that point for iPone users as sometimes phones may have issues to some apps. I have had a few minor bugs. One is where a category of the same name popped up on my app. I did not yet take it off as I did not want to risk loosing details if I deleted it or the wrong one. I have email to support on this one today. Some of the bugs I had was a lack of understanding or wrong settings on my part I feel. So make sure you take time to set them right in beginning. I have used this for about a year. I think it missed a couple trips over the past year but to give them the benefit of the doubt I question if somehow I deleted them in error. I am not one for doing anything to apps until I talk to support. I am not a tech person. I will say their support is pretty good as they get back to you by email in a day or two. Knock on wood it has never crashed on me. My experience so far I rate them a four out of five but a close five just because I have been happy with their support so far.

If you’re comparing them all, I didn’t find any free apps more reliable at accurate tracking for various reasons. My issues with TL are three: 1) failure to auto start/stop, 2) creating multiple identical locations and no option to see what you are merging into which to make sure you don’t delete anything, 3) offered setting for a few feet of distance to accommodate different addresses in a neighborhood or town yet randomly selecting a saved location 4 houses away or on a different street anyway.
The team is responsive but the task goes back to you with reports and emails and the assumption that this is unique and more reports are necessary. The issues continue and you see everywhere that the issues are not unique and wish they would buy an iPhone to do reports there.
The beacon has been a little improvement. It’s not maintenance free- I glance at every trip because it’s easier to fix before I forget, but it is better than the Blue Tooth was by about 10% or more.
Keep the customer service but fix the IOS issues... PLEASE!!!

I have been using TripLog for almost 2 years and it used to be pretty decent. But the last 6 months to a year have been awful. TripLog is on, auto start is on, but doesn’t track! Today is April 25 and the last recorded mileage trip was April 19, I have had multiple trips in my vehicle since the 19th, and business miles that are YET AGAIN, LOST!!!!! It’s very frustrating because this continues to be an issue!

Support has been good with responding but they never actually fix anything, they tell me to make sure this and that are set, which the settings they tell me to check, were already set that way, but issues continue. I’m tired of constantly losing business miles, I don’t have a ton the way it is and now I have even less recorded because TripLog continues to not work.

I’ve contacted support, over and over again, emailed, and emailed, AND EMAILED, and yet nothing changes, miles, DAYS OF MILAGE, continue to NOT be tracked. I don’t have time to worry about whether or not it’s working, isn’t that supposed to be the point of TripLog?!?! So you don’t have to worry about it?!?! I’m done with losing business miles because of TripLog.

I have been a premium user for about a year for the entire year of 2021. Randomly and without me doing anything, all of my data was lost in early January of 2022. Support helped me restore most (but not all) of the data. I am still missing most of December 2021. Even though my data was restored, it was restored with an error because it did not differentiate my business miles and personal miles (which it had been correctly doing the whole year). So basically I now have to manually add every single business trip and parse it out with my personal trips, which defeats the whole purpose of TripLog. Support is responsive but cannot fix the issue. So basically, TripLog lost all of my data and then partially restored it but still lost the most important thing which was how many business miles I actually drove. Not sure how that is possible but this error totally ruined my mileage deduction calculation for 2021 and now i have to manually count it all up. I would recommend using another tracking app that does not lose data randomly and without user error

I have troubleshot TripLog since day one. I have logged 15+ emails with support and have sent error logs, over 4 batches now, and to date their tech support can only do one thing well...Ask for more error logging and repeating the same process or asking me to join their beta, because they apparently don’t have enough people working on QA and bug testing on their end. Their final resolution to my problem was to wait until they introduce their new hardware (a BT hardware solution to offload GPS functionality to a dedicated piece of hardware that would then communicate the data to the iPhone for recording auto starts and stops and actual mileage). As if they could design, QA, and troubleshot hardware better than apple. They are now doing what all the auto manufacturers have proven they can’t do, and that is design, manufacture and deploy mobility hardware solutions for driving better than consumer electronic giants like Apple. this app, the solution is really quite simple, solve your software problem, focus on automating error logging and memory leaks, and fix your software integration with apple hardware. DON’T try to fix your sloppy software, with creating hardware solutions.

Update: I’ve contacted customer support. Initially, they seemed helpful; however, over the past week, nothing has changed. In the most recent email, they determined the problem is fixed even though I’ve told them the correct vehicle was manually changed from the incorrect vehicle. This morning, the wrong vehicle was tracked and again I have to edit my trip. This is not an acceptable fix (which isn’t a fix at all because the problem still exists. Nothing has changed). I shouldn’t have to edit the vehicle for every trip especially when I have the correct vehicle selected as the default.

I’ve used TripLog for years. I notices recently that it’s defaulting to vehicle I no long have. I’ve changed my default vehicle to my current one however it still tracks on the old vehicle. I have to go in to every trip and change the vehicle because it won’t track on my defaulted vehicle. It’s so annoying.

I set up trip log, bought the expensive USB port for the car, set up auto log and auto track as well as auto pay. It has not automatically logged a single trip even when I use the USB button in the car. Every time I clicked on TripLog it prompted me to pay and said my bill was past due even though I had set up auto pay. When I would try to click to enter my payment information it would say that I had already paid. But because TripLog thought I was past due it was not logging the trips. I have been trying to communicate with customer service and they just keep sending me the same articles that I already have access to and haven’t been very much help. They also told me that I should have reached out sooner and that there was an issue with TripLog registering my payment as though it was my job to notice that reach out and fix it.

I drive 2000 miles a month as a salesperson and I’ve always loved TripLog and recommended it. The latest update is a bit frustrating; the sound volume has diminished; at max it’s about 60% of the sound compared to the other radio / podcast apps coming through my fm transmitter. Also, the new audio and graphic notices are distracting, they used to sit comfortably behind my audio and now stay on the screen too long.
I still think this is the best navigation app out there but sometimes intended improvements are either not needed or not really improvements.

I have used this app for over a year and was very satisfied with TripLog , but a recent update to TripLog has rendered it useless. TripLog crashes constantly. I contacted customer support and although they responded quickly, they told me to use manual trip starting and stopping until the glitch is fixed. I am a freelancer who drives hundreds of miles per month and hope the problem is fixed soon.

I will give this app a week to fix this problem, and if it still doesn't work I'm going to ask for a refund.

I advise you to avoid TripLog until this problem is fixed.

Here is the response I got from customer support:

"Thank you for contacting this app customer service.

This is due to a bug we are fixing right now.
As a temporary fix, please open this app app > Menu > Settings > General Settings > Set 'Manual Start Trip Default' to 'Always Ask'.
Then, when making a trip, please manually start by opening this app app > press the green play button > Manual Start > GPS Tracking. Don't forget to manually stop your trip when you have arrived at your destination!

I apologize for the inconvenience and we should have TripLog working properly very soon. Would you like to bear with us for a short time until this is resolved, or you insist on a refund?

Feel free to contact us if you need any assistance or have questions."

At this point I’m ready to ask for my money back. I pay yearly for the subscription with auto beacon that is supposed to start tracking my mileage when it hits 5 mph. I use this for work as I drive nearly 1200 miles per week. I find more often than not that I am missing entire days is because it never bothers to kick on the auto beacon. I’m constantly having to go back and try to track the mileage on my own which is very irritating considering I pay for the service. When it works it’s great; unfortunately I’m finding that recently it’s only about 20% of the time that it actually works. I’ve tried multiple different USB ports in my car and nothing seems to help. My suggestion is save your money.

TripLog was decent for what it’s worth during the free trial. I cancelled the subscription (because it wasn’t so amazing that paying for it made sense) and later decided I didn’t feel like writing down my mileage on paper and decided to pay the 5.99 for TripLog . They took my 5.99 and then I got an email saying that another 5.99 would be taken in 2 days? When I reached out the guy told me that I was billed for my “past data” for the month I went without using the service and that it would “renew” in 2 days. First of all, I didn’t use the “past data” for anything at all during that time… Second, how does that even make sense when the “past data” was from a FREE TRIAL? He had no real explanation and then at 3:41 am they attempted to take my 5.99 AGAIN. It’s a NO for me. Now they want to comment on here. Still telling lies! Wow.

I have been using this app for 7 months and completely disappointed. TripLog and the hardware devices are glitchy and unreliable. The Tiplog Go USB and Beacon USB are unreliable, both would randomly stop tracking while still driving the car. I constantly check if TripLog auto started when the vehicle moves. I spend lots of time adjusting the miles driven because it won’t automatically start when I drive or would stop tracking while still driving. The support is a joke, they never have any solution when report to issues of TripLog and the hardware. I will definitely not recommending to anyone and I would not renew my subscription after expires. I noticed most if not all these 5 star reviews are fake paid reviews.

I have been using trip log for several years now, the paid version, and I have found it to be worth every penny. Customizable reports, integration with my QuickBooks online, hot syncing between my phone and the cloud, and accurate and user-friendly. Really could not ask for more. The product isn’t perfect of course, nothing is. But on the occasion where there have been errors or difficulties, the tech-support people have been right on top of it and extremely helpful. It really is a great product and I highly recommend it.

I pay $20 a year I expect it to work I have had this program for years I like this program because it does what I wanted to do until now. I have been losing days it’s been dropping miles it’s not auto starting like it supposed to what is going on all of a sudden. I’ve rebooted my phone I’ve uninstalled the program reinstalled it I’m not liking what I’m getting. Additionally they changed it to where if I need to update my mileage I can’t just put the numbers in anymore you have to hit the positive sign because if you do just put the numbers in it ignores it and goes back to where you’re at because I sometimes drive my husbands car that’s not work related and so therefore when I get back in my car the mileage is different so I really don’t like how this is been affected.

I downloaded ten of the most popular mileage tracking apps. One week later I’m left with only this app. The other apps either did not track my mileage reliably or accurately, or their monthly subscriptions were ridiculous. I did notice TripLog, left running 24/7 in the background, will be a drain on my battery. The problem seemed a lot worse on my iPhone 7 than my iPhone XS. this app isn’t perfect, but it seems to work really well for my basic needs, it is always being updated, and it’s very reasonably priced for annual or monthly subscriptions. Great customer support too.

I had a subscription for a period of time and then no longer needed the program due to a job change. When tax time rolled around I realized I had to pay $40 to reactivate my account to retrieve a report. I had asked an employee if they could assist me with simply getting a copy of it since it was a report from during the time period I paid for TripLog . Their “policy” was no. So I had to pay $40. During the beginning of Covid after my husband and I were both out of a job like half of the country, it hurt. But, I guess I understood.
Now, 3 months later I notice a $40 charge in my bank account from this app.
I emailed and politely asked what the charge was for. The response has left me with a very bad impression of the company.
“Per our return policy, we do not refund subscriptions except within 30 days of the first payment. It looks like the account was paused, auto resumed and charged.”
Why was my account auto resumed and then charged? It should have been cancelled. And for there to have been some sort of an error and them to not have even considered assisting me... it’s very shady. Now I’m out $80 for an app that I have absolutely no use for.
BUYER BEWARE!

this app literally does everything you could possible need it to do. I own a small business and this has helped me immensely with keeping track of mileage. Not only for business related trips but every trip. Just change the category to personal for trips unrelated to business, and your good to go. From making notes about a trip or stop to keeping transaction records, TripLog does it all. Almost too good to be true! Don’t waste your time with other apps. This one is worth every penny and more!

I have been using TripLog for almost a year and it was great in the beginning. When comparing features versus price it was a great value. However, over the last several months it has become a buggy, unreliable app. There are many instances where TripLog failed to begin tracking a trip despite the fact that I have plug-and-go enabled. The most annoying behavior is that it frequently fails to track the beginning of my trips. In these cases it starts recording map points at some point in the middle the trip, resulting in inaccurate tracking. I’m constantly having to make corrections to my trips. What’s the point of having TripLog if I end up inputting manually all the time? Since I don’t have faith that it will be corrected any time soon I will begin searching for an alternate app.

TripLog works great for tracking business miles driven! I would recommend getting the beacon. It will start logging the miles when you start your car. TripLog has many features, but my favorite feature is having the ability to turn off certain times a day/or days from being logged. For instance, if you don’t drive for work on the weekends, TripLog has the ability to turn that off. Would highly recommend TripLog!

I have been using TripLog since July 2013 and it is the BEST!! If you looking for a mileage tracker, one that will auto start on and off, (awesome feature) track all your auto expenses, locations etc... this is TripLog for you. You will not be disappointed!!! The auto scan of your receipt with auto fill into TripLog is so convenient and accurate. I have my family and friends using TripLog and they have thanked me over and over. Again, this is the BEST AUTO MILEAGE APP on the market and for the cost, it is. Steal!

I purchased this app specifically to use the feature where it begins tracking a trip as soon as you reach 2 miles an hour if connected to the car via Bluetooth. The trouble is that it doesn’t auto-start about one time out of five. And then I end up someplace and discover that it wasn’t running. It does have a nice feature where you can do a manual entry and it will apply driving time and distance but I would rather just turned on when I start driving like it is supposed to.

The other thing I wish they would work on is the size of the font for the mileage on the main screen. I don’t like to have to put my reading glasses on to read the phone when I’m in my car. There is lots of white space on the main screen where they could make the font about twice the size it is and then I could read it without having to go find my glasses.

I’ve tried other mileage tracking apps. This one is the best that I’ve tried.

Since a recent update TripLog is loaded and I mean loaded with bugs. Sometimes it doesn’t even work. I could care less about the beacon addition I just want TripLog to work again. I can’t use the start button on the widget. Press widget start and it says network issue asking you to close TripLog and reopen. Will I have closed TripLog , reported the issue, several times and it still hasn’t been fixed! It’s been weeks of this madness. I then try to start a trip from within TripLog and it goes right to the EDIT trip screen. But I haven’t driven a mile yet. No tracking. Nothing. So I have to Manually input the starting mileage and the ending mileage because TripLog is now broken. And for the umpteenth time a prompt comes up telling me to revisit my tracking option. Geez, really. How many times do I need to choose my tracking option? Like every other time I Open TripLog . I paid for a year for an app that worked and worked well. Not so much any longer.

I work multiple jobs which require me to track my work mileage and TripLog is great at allowing me to keep track of all my miles. I recently had a problem with my data not syncing to a new phone and support was very helpful in helping me figure out how to get everything working again. It’s great that I can access all my data both via my phone app and by using a computer browser. This is a subscription type app but it is affordable and worth every penny, I highly recommend it!

Great for autonomous tracking Has saved me money in the ease of tracking small business related trips like going down the road a few miles to the safety supply store and tracking it for me, while I was forgetting to start the log. I have it set up to start automatically when both there is GPS movement and it's connected to my Jeeps Bluetooth system. If you forget to log a trip entirely by forgetting to enable your GPS, no worries you can add a trip to the log and the mileage will adjust. It has a report log that can be emailed.

I don’t like the new layout of the recorded trips because I have to click on each date and expand to see the trips. UPDATE: I found the “expand all” option in the menu which helps. However, the individual entries now take up so much screen space. It’s nice to have access to a lot of information in one view but would like to see it displayed a bit more compacted.

I do also notice that so much of the screen has clickable information that sometimes the screen sort of gets stuck as I try to scroll—like it’s trying to determine if I might be trying to click on something. I found the blank area on the far left is the best area for smooth scrolling.

I also recently had an issue where CarPlay was canceling my trips when I plugged in my phone. The this app tech support was super helpful and determined the solution was to set my CarPlay address as another Bluetooth connection.

Overall I find TripLog to be pretty reliable and useful.

Before I downloaded TripLog, I researched and found that this app had the best views. I have been very pleased. It’s easy to use and extremely helpful was to organize my receipts. My only recommendations for updates would be to have a way to remove the red ‘dot’ for notifications, to widen the number of credit cards that can sync, and to allow an ‘auto track’ to turn on Monday - Friday from xxx - xxx. I don’t want my job to track my personal time, and if I forget to shut off the auto start, they can.

I love TripLog. I like that I can choose to have it follow my gps or manually enter the destinations. You can also choose to have it log everything or just the trips you want. You can name destinations to make it easy. I use this for my business as I travel at least 120 miles per day. The reports are great. I tried other apps, including the Quickbooks one and it does not even compare. No concerns and I have an iphone. Would recommend to everyone who needs to track mileage.

Normally this is a great app. The most current update crashes every time I try to start a new trip. I have to delete TripLog and reinstall to get it to work just one time. Then it crashes again. Putting this review up to hopefully get a quick response. I'll give a good review when it's fixed.

Update: they fixed the bug quickly! I've been using TripLog for over a year and a half, and it is great! Thanks for fixing it so quickly!!!