MapQuest GPS Navigation & Maps Reviews

MapQuest GPS Navigation & Maps Reviews

Published by on 2024-09-30

🏷️ About: The MapQuest turn-by-turn GPS Navigation app is a tool that helps users navigate the United States and Canada. It offers voice navigation for walking and driving directions, real-time traffic updates, and satellite imagery. The app also allows users to search for nearby points of interest, compare gas prices, and view local weather.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
64.2%

😎👌🔥 Positive experience
23.1%

🙄💅🫥 Neutral
12.7%

~ from Justuseapp.com NLP analysis of 18,636 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Allows for finger gestures like pinch and move to navigate the map easily

- Provides multiple route options to choose from, allowing users to select the one with the least traffic

- Provides updated directions, including new roads and housing developments

- Provides walking directions in addition to driving directions

- Useful for finding correct directions in areas with no road names



Read 23 Customer Service Reviews 👿🤬😡😠💢😤

4.3 out of 5

Wrong name and can not get it fixed

2022-05-21

I live in a small town. There is one Street with the right direction on and our Street with the wrong direction on it. When you travel north on a road, and it is call North Street ( any name will do.) And when you get to the next town , you will be on the south side of town but our Street is call north , than when you continue to drive north you come to the north side of town but it is call south. I have reported this problem but I was told it can take six months to fix the problem. I am so glad that my mail and packages still gets delivered to my house , because I still use South on my address. But I have had some business, say that I gave them the wrong address. I have to say where is the sun , what time is it, so which way is north, also do you have a compass on your phone. But do you know that people think map quest can not be wrong. So it takes time to get the business to think about it. But we have had to get things delivered a couple of days later because of this. And if people try to find our house at night, I have to give them land marks to look for. Then they can see that this places are also in the wrong place on map quest. This has been these way for years now.

I will stick to google

2022-06-22

Years ago, my friend recommended mapquest since I hated google. I never really paid attention but I always had to search for the exact name or address in order for MapQuestGPSNavigationMaps to show me the address or else I would get some random results in other states. No issue. I kept doing it. I recently went back to using google maps again, and I alternate between them. Mapquest mainly for residential addresses. I started getting used to google and how easy is for me to find the location even with variation of name. I recently submitted a help request ticket with mapquest. Someone by the name of Francisco scolded me on how I should enter the name correctly. That was the whole point of my ticket, having to enter It exactly as it is in order for MapQuestGPSNavigationMaps to find it. What if you have an elderly or someone with any type of disability that it’s unable to write or hear the EXACT ADDRESS OF NAME OF BUSINESS? I rather stick with google maps after this. People make mistakes or can’t write done the names exactly as they are. I was expecting MapQuestGPSNavigationMaps to be more like google maps but I guess not.

Time consuming/annoying only @ first. I hope!!

2022-07-23

I am already finding as I just created an account then switched to MapQuestGPSNavigationMaps , that in order to save maps (directions I need to access in a very speedy many after work tomorrow), that I must FIRST do so on a desktop computer (WHATTT??), then I will be allowed to save maps & directions on the mobile app after doing so!!! What is the point of a mobile app then? How many of us have desktop computers these days anyway? I’m already annoyed about the way MapQuestGPSNavigationMaps works. Idk why Google maps (though I’m NOT a fan of google) only allows you to pinch in a location to get to from your current location. If you’re needing to have a location to get to from say, work…. but aren’t at work at the moment, it doesn’t allow you to find directions. Only type in one address and will get you there from where you’re at, at the time. Really dumb.

Too late for turns

2022-08-24

I’m an avid Mapquest user because I’m always having to go to different meeting sites for work and rely on MapQuestGPSNavigationMaps because I’m always in an unfamiliar area. I trust Mapquest because it has kept me on the right track and on time. However, this last time I had to change my route because of construction and the Mapquest map was not keeping up with the voice so therefore I couldn’t ahead of time be in the lane I needed to be in to be able to make my next turn. Usually I can glance at the map to prepare to get over because of heavy rush hour traffic and can’t safely make those last minute lane switches to turn on time. On top of that the voice tells me to turn when I’m almost past the street I’m supposed to be turning on. This turned a 50 minute drive into an hour and a half drive and almost made me late for a very important meeting. Fortunately I gave myself extra time hoping to get there earlier. I’m a Verizon iPhone 6s Plus user. Not sure what’s going on with Mapquest. Hopefully you all get it back on track. This most recent update is not working properly.

Good and bad

2022-09-25

The good part was that while traveling there were several accidents that google maps told us would cause significant delays, but couldn’t/didn’t give us any alternative routes. Neither did Apple maps. Mapquest gave us the alternative and even alternatives to that route when it started getting backed up. Neither G nor A gave additional alternatives even once knowing we were on a different road.

The bad part is that the available map size was notably smaller than the others, jumped around more, took longer to get the info, and often the names of roads on the map were too small to read easily, and when the map was expanded the street name often disappeared rather than getting larger and more readable.

I find it easier to follow a map, especially if I’m navigating for another driver, rather than following verbal directions that assume you can estimate distances at 50-60 mph. All 3 of the map apps seem to want to jump to that too easily. I don’t know which did it the most, but I did find that with MQ it was difficult to get back to the map without deleting and then putting the destination back in and then at times it wouldn’t/couldn’t connect easily despite having service.

Much better options out there

2022-10-26

I downloaded MapQuest just to see how the mobile app was. Needless to say I hadn’t used mapquest in years dating back to when directions would needed to be printed on paper. As the years went by, technology evolved pacing way for Garmin and then iOS apps like Google Maps and Waze for navigation. The mapquest interface is pretty interesting. I do love the way I am able to search for points of interest. This is much better on mapquest than say waze. The speed limits are also handy but mapquest is missing some critical features it’s competitors have. For one there is no lane guidance. In addition, the stock voice that comes with MapQuestGPSNavigationMaps is hideous. It is so bad that I prefer the old Garmin voice to it. Jane on Waze and the default Google Maps voice or Siri on Apple Maps is much better. Overall, I think it’s a cool niche app but unless you absolutely despise Google and it’s services, Waze and Google Maps are MUCH better options.

Mapquest is sending error msgs ‘try again’

2022-11-27

I gave MapQuestGPSNavigationMaps a great review a year or so ago, which is below. But what’s the deal with Mapquest, I put in an address that I’ve used before and it sends me an ‘error’ message and says to try again. I tried different addresses and it gives me this error every time?? It’s very aggravating it does nothing but spin as if it’s loading info but will only drain the life out of your phone instead. Please tell me you’re addressing this issue, I didn’t realize how much I relied on Mapquest until I couldn’t get it to load directions.

I started using Mapquest over 5 years ago after Google maps took us to a vacant pasture for our daughters out of state track meet. I downloaded Mapquest immediately to put us in the right place. Our daughter ran collegiate level with us following her across many states, from Illinois to Florida. Mapquest has never led my husband and I astray. I won’t use any other mapping service. I love that it gives you alternative routes when possible. Thank you, Mapquest!

Best looking maps, very slow at updating new roads

2022-12-28

I love how the maps look on MapQuestGPSNavigationMaps and would have rated this a 5 star, but the map is missing an entire new 22 mile stretch of freeway in the Phoenix metro area. The new Loop 202 south mountain freeway is a 22 mile extension to an existing freeway and it’s been completed and opened for over a year and it’s still missing from the map. I’ve contacted support twice and they said they get the updates from Tom Tom every 6 months or so. This freeway has been open over 1 year now so there’s no reason why it should be missing. I’m deleting MapQuestGPSNavigationMaps until they get this freeway added because if I need directions that involves taking the freeway its incorrect.

NEEDS TWEAKING

2023-01-29

I use MapQuestGPSNavigationMaps almost exclusively, when I need to find a location. My biggest issue is being taken on the least direct way...a/k/a the “scenic route.” TODAY, I knew where I wanted to go, but MapQuest took me a different direction. I wasn’t concerned about getting lost, etc. I thought MapQuestGPSNavigationMaps may be showing me a shortcut. NOT!
I drove (busy) local backroads and was 10 minutes late getting to my destination! Yesterday, my destination was 1/2 mile + from where MapQuestGPSNavigationMaps stated it was! This has happened quite a number of times, over the last few years. Sometimes, the address is shown on the opposite side of the road.
ALSO I don’t like the feature of double lines, when I’m close to arrival. I usually end up re-entering the addresses. I’m not always able to pull over to do this. Please change this, so MapQuestGPSNavigationMaps will indicate exact mileage. Thanks

I like it !

2023-03-02

I recently downloaded MapQuestGPSNavigationMaps only last night , so I’m going to wait a little to rate . And will be back to write a more extensive review
However I did want to mention that I used MapQuestGPSNavigationMaps for my morning commute to work just to see how it operates .
MapQuestGPSNavigationMaps really has everything you need , though I think the navigators voice could use an update as it sounds a little too robotic .
I was happy to not be disappointed 🎶 . I’ve been trying other gps apps to get away from IOS due to its lack of dependability. I tried Waze yesterday morning and it wanted to take me some wonky way to work . This morning however , though my route was not all together my usual route , your app took me a way I hadn’t thought of before avoiding several stop lights , adding no extra time to my morning commute .
I do a lot of driving for work , and I will be giving MapQuestGPSNavigationMaps a work out today .

Finally come of age

2023-03-31

Wow I’m impressed. I worked for MapQuest in the 90s when we were a startup from GeoSystems. I’m long gone now, but after stumbling onto an article about what happen to MapQuest, I decided to download MapQuestGPSNavigationMaps for iPhone. Fantastic product. The partnership with towing vehicles is great. Love seeing all the old travel data stops available to turn on and off. Imagery!!!! OMG they finally got Imagery! I firmly believe that missing layer is what let google supersede the house hold name of MapQuest. The traffic camera is another great option. I miss the company, people, and now I at least have a product I can use again and be proud to tell others about. I’d love to see you partner with GasBuddy to post fuel pricing next to the gas stations. That’s my only update request. Great work!! Great product! Welcome back MapQuest! Tim O

Much better mapping system

2023-05-02

I downloaded MapQuestGPSNavigationMaps a few years ago, and quite honestly (and I apologize developers) it wasn’t junk, but I wouldn’t trust it to drive down the street. Many addresses would not show up, the map would change directions in the middle of turns, and things like that. However, I’m happy to report that this version works better to me than Apple Maps, and Google maps. I like how the map flows, and I like the information that it provides.
I don’t know how often it updates new roads, because we’ve had a new road open through our housing area about a year ago. But it’s OK, I can live with little small things.
All in all, I would really recommend this GPS mapping system, and glad to know they worked out a lot of bugs. Remember developers (and this is very important), “if it’s not broke, don’t fix it!”👍

MapQuest is better than google maps

2023-06-02

I can use my fingers to pinch and move the map around in circles, side ways etc like Apple Maps that’s in my iPhone. Google maps is difficult to do any of those finger gestures which is a pain when you are driving in the moment. Plus Apple Maps is a pain because it automatically switches routes on you as you drive further into your 1st route that you picked and it’s stressful! When I’m driving I know that I picked route #1 option and refused route 2 or 3 for reasons but Apple Maps will automatically switch the route even when you are trying to exit off or onto a freeway or major intersection which is dangerous!!! It never used to be like that. I can’t stand google maps on my iPhone. Google maps does better on a laptop for research if you’re looking into greater details for research of cities, driving distance, businesses in the area or trying to google drive in their map system to see what an area looks like virtually to plan your move or road trip in general. All in all, gonna try to use Mapquest in my car while driving more often than Apple Maps.

Great Navigation app

2023-07-04

I love MapQuestGPSNavigationMaps! Easy to use and many features it offers like the layouts and re-route, and gives you few options to pick from the beginning And Many more:) I pick this over waze or google map unless I get in trouble
Just one thing to mention and for first time it gave me a little trouble was: the final destination was close to highway (28 North in VA) and in the highway stopped by saying I’m arrived and location is on the right! instead of take me from different road and take me to the address where I could park! Sorry it’s hard to explain but I think you got what happened. So if there is any way to fix it to take the user closer to the address would be great so I don’t have to stop in the highway where I could see the building but not a great place to leave my car lol
But thanks a lot for making this great app available for us:)

Best GPS app available

2023-08-04

I have used Mapquest for several years while I was living in Northern California and now in the Chicagoland area. I even used it for my trip from California to Illinois. I like that you are told when and where to turn enough time ahead of the turn. Other apps I’ve used tell you at the last minute to make your turn. The map also shows an arrow indicating which direction you will be moving in for a turn or fork in the road. Another thing I really like is if for some reason I take a different street Mapquest will recalculate based on my new location and plan the new course. I can find destinations based on addresses and on the name of the destination e.g. a hospital, movie theater, restaurant, closest Starbucks (very important to me :)). If you’re looking for a GPS app that will get you where you want to go pick Mapquest.

Great maps app!!

2023-09-05

Much better than using google maps! Used to use mapquest back in the day before google came out and I’m sooo happy this site developed an app to use!! Recently moved to Texas from CA and have been using this for traveling around the cities! Functions much better and it’s much more reliable when I’ve got no time to deal with google glitching out on me and especially the times it tells me I’m located in a city that’s 400 miles away...wow talk about a big glitch! Have mentioned this to my husband and he has enjoyed using this. He agrees it’s much more reliable! I wish there was a way to have your phone default to Mapquest for directions rather than google maps for the iPhone. Thanks mapquest for making our lives much easier!! And also love how it’s updated with traffic alerts and businesses closed too. Google would take you to the wrong location at times...pretty frustrating!!

Best for me .

2023-10-07

I’m a letter carrier, in December we have to deliver so many parcels and I was very new at this job so don’t know much about 100’s of street and my truck was full of parcels to deliver, so I gave a shot to use Mapquest because it tell me which side houses are are on street, then I figured the BEST part of MapQuestGPSNavigationMaps which is it let me put 25 addresses at the same time which made my life so easy and I can see which one comes first and then I start arranging them in order in app and in my truck, one more thing I wish MapQuestGPSNavigationMaps would do is let me put around 100 address at the same time and after I put all the address it should arrange all the address accordingly street wise like which street is close by will come first and which one is far it will go last and that will save my more time , because right now that part I have to do manually. I hope they will do this in feature, over all its best for me. I love it, it my work buddy. Thanks guys. Keep it up.

Long time user

2023-11-07

I’ve been using MapQuest since before apps existed. When they created their app, I didn’t hesitate and it has never, ever let me down. If I stop somewhere unexpectedly, it recalculates quickly so that I can get back on track in moments. That I can turn it on for long trips and play it through my car speakers without shutting my music off helps too. It simply pauses my music and says what it needs to say. I have absolutely never had a problem with MapQuest service. I recommend it to others and I even use it to help people who are from out of town to figure out how to get where they need to go! Being able to adjust some of the settings is amazing as well! I get to avoid most toll roads, and if I choose to avoid highways completely it can locate which route will work best for me that way as well. MapQuestGPSNavigationMaps, and the paper copies before it, have taken me all over the country. I won’t even consider using another service!

My Opinion “never get lost again”

2023-12-09

I used a different app for a while and got sick of constantly taking the long way around, which is the only directions it seemed to give. MapQuestGPSNavigationMaps “so far, so good” I believe In my opinion that it is the most “updated” app for current directions. MapQuestGPSNavigationMaps even had the name of a brand new road to a housing development that there was only one home built so far. After updating both my Tom Tom and other app, neither one had the name of the road posted; actually one of them didn’t even show that there was a new road made, as this once was woods. Along with directions for driving, they also supply excellent routes for walking to your destination. I know this is long and detailed but when u are lost in an area “with no road names,” scared, and now need gas from driving in circles, finding MapQuestGPSNavigationMaps with correct directions home was priceless. If one person reads the whole thing and they never go through that, it is worth the write.

Better Option

2024-01-09

I like MapQuest better than the system in my car or Google maps because it gives me the option of 2 to 3 different routes to take. I can then see which route has the least traffic and select that one. The others only default to the one option and you get what you get.

Today I was coming home from Santa Fe Springs California to Ventura California. And The route that I chose had me go through the five freeway. However at a certain section when I had the option to choose the 101 or the five freeway it had me take the 101. I noticed that the 5 was at a dead stop at the intersection. All the 101 flowed. And then it had me take the next offramp and I was on city streets. I was a little confused but I thought I would go with it to see what happened. And what it did was it took me through non-congested city streets back onto the five freeway via the 110 freeway which eliminated me from having to be stuck in bumper to bumper traffic for quite a distance. That I thought was a winner!

Often upside down and not timely

2024-12-10

It baffles me why sometimes the map is oriented backwards (I.e. the direction I am driving is shown on the map as I’m moving down the screen and actual upcoming right turns are indicated as going the other way). I can turn the map around with my fingers but why is it wrong in the first place? And sometimes it’s fine but lately the map is often upside down. Mapquest should have a “reorientation” button just like Google Maps has.

Also, the voice directions come so late that I often miss exits or turns which can cause much delay and aggravation when I have to then reroute to get back on track. Voice directions need to be delivered a bit sooner! And if I’m in an area that requires multiple turns in relatively short succession, forget it...mapquest is useless in these situations because it can’t keep up. Other navigation apps do a much better job with providing timely directions.

What happened

2024-12-10

We have used Mapquest for a long time, because of all the features that it has. The routing has been getting progressively worse. We drove from NH to SC and back and MapQuestGPSNavigationMaps is trying to get us stuck every chance it gets. It wants us to take some strange routes. Not nearly as bad as other apps *cough .. google.. *cough. The newest feature that makes no sense is that it routes us off of every exit and then back on, which as you can imagine, is not a time saving solution. This particular feature has caused real problems since you can’t drive without a navigator to check each turn to see if it should happen. The other big one that caused issues is that Mapquest changes what it’s calling roads. For example.. if you are turning near a populated area MapQuestGPSNavigationMaps will tell you to turn on 83 then turn onto 581 then to a street name. All 3 are the same road. The craziest part of the trip by far was using a second phone to navigate manually so we didn’t get stuck in NY City, Washington DC, or any other traffic heavy area. The last few years there has been a downward trend of all the map apps giving worse and worse directions. I was hoping Mapquest would not follow suit, but here we are.

Not all features are worth MapQuestGPSNavigationMaps not working Mapquest.

Great App - 4.5 to 5 Stars!!!

2024-12-10

I must say that most of the time Mapquest will be able to find a location when the gps in my car cannot. It also usually finds the shortest route. Yet, sometimes there are areas that do not show up with a clear address of a location and will only give you an AREA of where you are going. This can be due to the location being a new development or an area where there are new developments nearby. I wish I could give a half star for that one. However, overall, I usually double check with my Mapquest app to see if I can find a quicker route. I love the fact that it gives you 3 route options! Great app!



Is MapQuest GPS Navigation Maps Safe? 🤗🙏


Yes. MapQuest GPS Navigation & Maps is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 18,636 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for MapQuest GPS Navigation Maps Is 26.5/100.


Is MapQuest GPS Navigation Maps Legit? 💯


Yes. MapQuest GPS Navigation & Maps is legit, but not 100% legit to us. This conclusion was arrived at by running over 18,636 MapQuest GPS Navigation & Maps User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MapQuest GPS Navigation Maps Is 41/100..


Is MapQuest GPS Navigation & Maps not working? 🚨


MapQuest GPS Navigation & Maps works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with MapQuest GPS Navigation & Maps? Post a Review




Features

- Hands-free driving directions with Apple CarPlay Connectivity

- Up-to-date satellite imagery

- Turn-by-turn voice navigation for walking and driving directions

- Real-time traffic updates to help you find alternate ways to your destination

- Routes designed to help save you time, gas and money

- A speedometer so you compare your current speed to the speed limit along your route

- Favorites so you can store locations, like your home and work addresses, for quick-and-easy maps and directions

- Route choices so you have more suggestions to get where you need to go faster

- Route options that help you avoid things like highways and toll roads

- Multipoint routes so you can include more than just one stop

- Planning: create routes starting from somewhere other than your current location

- Search and explore nearby points of interest like restaurants, bars, gas stations and hotels, with our layers bar

- Find great hotel deals and book them directly from within the MapQuest: Maps & GPS Navigation app

- Feed your inner foodie and discover new places to eat: browse menus, make reservations and order food through OpenTable and GrubHub points of interest

- Save money by comparing prices of nearby gas stations

- View local weather so you can plan ahead

- Note: Continued use of GPS running in the background can dramatically decrease battery life.

  Customer Service/Support
Developer:
MapQuest Holdings LLC


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